Bell Road Toyota

Business without integrity Went to Bell Road Toyota looking to purchase a '99 4Runner I saw on Cars.com. Called about the car at around 9am, spoke to a guy there (Eddie) who tol Went to Bell Road Toyota looking to purchase a '99 4Runner I saw on Cars.com. Called about the car at around 9am, spoke to a guy there (Eddie) who told me about the car. Sounded awesome, great car, only problem was I was commuting to Phoenix from Tucson. We talked about price for a while and finally settled on a price worthy of driving up to see and buy. He told me he couldn't accept earnest money, against their policy or something, but that he would put the car in the back while I drove up. Ok, sounded good and we hurried to Phoenix. Made our way to Phoenix through unbelievable traffic (of course) only to get to the dealership and find two other groups of people looking at the car which was parked IN THE FRONT OF THE LOT. Walked over to the car and Eddie was very welcoming ready with the keys to take for a test drive. We had been talking back and forth with this guy since the morning on price and we were confident that we had gotten there as we said we would, CASH in hand, ready to buy. After the test drive we got back and were put at a desk to sign some papers. Even though we were paying with cash, somehow we still had to fill out a form for a credit check (?) and as soon as we were done filling it out, Eddie comes back to tell us the car was bought by some other guy. Apparently, while we were out on a test drive and had ALREADY SETTLED ON A PRICE AND AGREED TO A DEAL, some other salesman sold the car. Our salesman didn't even try to talk to the manager, left us completely hanging. To use his words, the car was "bought from right under us." Guy said that even though we had already made an agreement, these other people showed up who offered a little bit more and they gave the car to them. These people were financing while we showed up with cash. Tried to speak to a manager afterwards who was rude and had the nerve to mock us for the amount of cash we brought claiming "I doubt we would have sold it to you for that much anyways!" Just to add the cherry on top, a family member called the dealership to try and speak with a manager and figure out what went wrong and they were treated with the utmost disrespect. Horrible experience. We left empty handed and furious. This place has two stars on yelp for a reason. They have terrible service, rude managers and are just a business that functions with no integrity. I would not recommend this dealership to anyone. More

Great! Larry was of great help! Definitely will recommend others to visit bell road Toyota! Very happy with the service and all the help Toyota provided for Larry was of great help! Definitely will recommend others to visit bell road Toyota! Very happy with the service and all the help Toyota provided for me. More

Good experience! The customer service was outstanding! We were in and out in 3 hours and with a fabulous car! Our sales persons personality was beyond amazing and so e The customer service was outstanding! We were in and out in 3 hours and with a fabulous car! Our sales persons personality was beyond amazing and so easy to talk to and relate to! Everyone we encountered and helped us was fabulous! I was hesitant in going car shopping but never once felt pressured at the dealership! More

Thank You Thank you to both Anthony and Michael for their guidance and help with the purchase... I've been a long time Toyota Tacoma fan and they guided me thro Thank you to both Anthony and Michael for their guidance and help with the purchase... I've been a long time Toyota Tacoma fan and they guided me through the process with education and ideas... More

Outstanding!! Everyone at the dealer was great to work with from the very beginning. They answered all of my questions and even gave me some time alone to consider Everyone at the dealer was great to work with from the very beginning. They answered all of my questions and even gave me some time alone to consider my purchase. The auto was for my daughter turning 16 and that only happens once so it had to be special. They took a lot of extra time and really worked hard to make sure we were satisfied. They even offered to deliver the car where she was having dinner to surprise her - Bell Rd Toyota - you have earned a repeat customer! More

purchasing a new car I was not happy with the fact that the salesman did not allow me to negotiate the purchase or sticker price of my car. the finance guy charged me 2 ti I was not happy with the fact that the salesman did not allow me to negotiate the purchase or sticker price of my car. the finance guy charged me 2 times for a charge relating to an alarm that was just thrown in. the sales tactics are just like those u read about in car sales nightmare stories. be prepared to be pressured into paying more for a long time if u come to this place. More

My experience was Perfect I met with Holly Martin and was able to work out a fair price for my trade in and for the purchase of my 2015 Toyota Camry XSE. I love the car and my I met with Holly Martin and was able to work out a fair price for my trade in and for the purchase of my 2015 Toyota Camry XSE. I love the car and my experience was as good as I could have hoped for. I highly recommend Holly and Bell Road Toyota More

New car service Jim was our service advisor and we have been in twice with our new Prius. We have been very happy with how they have taken care of us and answered ou Jim was our service advisor and we have been in twice with our new Prius. We have been very happy with how they have taken care of us and answered our questions on our new hybrid. More

Excellent experience It was a wondrous experience working with Steve and the rest of the team at BRT. They were honest and helpful, even though they pressured me into gett It was a wondrous experience working with Steve and the rest of the team at BRT. They were honest and helpful, even though they pressured me into getting the car I really wanted, I'm glad they did and it worked out better than I expected. Thanks guys! More

Taken by Bell Road All of the reviews talk about a new car. Try buying a used car from these guys. I had a great experience buying a new 2005 here, but when that car got All of the reviews talk about a new car. Try buying a used car from these guys. I had a great experience buying a new 2005 here, but when that car got totaled on the 101 I needed another car so I went here thinking it would work out great. Boy was I wrong. The sticker on the window said 13,900 but when we sat down they tried to tell me it was worth 18,000. I laughed and said I would leave as that was crazy. It was a 2009 Corolla S red which was repainted and not very well with 105,000 miles, I made a deal with them for 11,900 which seemed okay. Then they gave me the key. They only had one and when I tried to use the button to unlock it, it didn't work. I was told to come back the next Saturday and they would put a new battery in it. The dealers carry a device that will unlock any car which is why I didn't make the connection. I went back and a new battery didn't work. Then is when they turned evil. Terry told me that the car was sold as is and the managers said to bad. They never let me have the key till after the deal was done and I complained about it before I drove away. Over the price of reprograming the key they chose to loose a customer. I found another dealer that will sell me the key 50.00 cheaper and program it for 65.00. Bell road wanted 230.00 per key and 75.00 to program it. I will never shop here again and if you are smart neither will you. the other dealers will make the same deals on new cars as Toyota Corp. is involved, but when it is up to Bell Road you will not be satisfied I assure you. I am going to the corporation commission next. More