Bell Road Toyota
Phoenix, AZ
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Excellent 1st Time Car Buying Experience Kirk Wade was a pleasure to work with as well as extremely knowledgeable about the 2016 Toyota Tacoma and was able to answer any and all financial rel Kirk Wade was a pleasure to work with as well as extremely knowledgeable about the 2016 Toyota Tacoma and was able to answer any and all financial related questions with out pressuring you into anything you did not want. Over all Kirk Wade did a fantastic Job. More
Kirk was excellent at getting us the exact car we wanted! Kirk was able to find us the Highlander with every detail we asked for. He did a great job finding the vehicle in one of the shipments coming in, the Kirk was able to find us the Highlander with every detail we asked for. He did a great job finding the vehicle in one of the shipments coming in, then he called us as soon as it arrived. More
1980's car sales tricks are alive and well I was really disappointed in my visit to this lot for the 2nd or 3rd time now. I'm done. They had the car I wanted. We had an offer sheet to match I was really disappointed in my visit to this lot for the 2nd or 3rd time now. I'm done. They had the car I wanted. We had an offer sheet to match from another dealer, who didn't have the color combo we wanted. Every lie and trick imaginable was thrown at me. I haven't seen a dealer try to charge for a "preferred color" ($250 for plain silver) before. Do I get a $500 discount for ugly burgundy? The manager tried to confuse the process by using the old four square tactic without the actual four square. It was a disorganized mess of marker and chicken scratch all leading back to the same place- the trade value goes up, so does the price of the car. Yes, I know how sales tax works when trading a car in- no, you don't get to add that as trade value. No, I'm not signing a negotiation sheet to show how serious I am. I was sitting there on the lot- I was serious. Nothing felt right from the start, including multiple contradictory statements from the salesperson, such as only working on volume sales but then suddenly being overly concerned about margins. I played along for as long as I could, thinking I might be able to get the number where it needed to be, despite all of the BS. I walked away within about a $750 difference of where I wanted to be on a $40K car and wouldn't ever go back to this lot if they called me again and knocked $2K off. They had an easy one and blew it. Bell Toyota, if you want to walk customers and lose business, continue the lame tricks on experienced and frequent car buyers. Next time send the manager out to see that he's dealing with someone who isn't there to play around. Scratch this one off the short list of dealers I will work with. More
Good Experience Worked with me. Great deal. Very happy with purchase and experience. Would go back to buy a car the next time around, and would recommend. Worked with me. Great deal. Very happy with purchase and experience. Would go back to buy a car the next time around, and would recommend. More
Best car buying experience EVER!!! I do NOT like car dealerships! I ALWAYS go through a broker so I can just go in, sign and leave with keys to avoid the high-pressure sales guys. With I do NOT like car dealerships! I ALWAYS go through a broker so I can just go in, sign and leave with keys to avoid the high-pressure sales guys. With that said, I was very pleasantly surprised by Gino Darmo, whom we met today while just browsing the new Toyota models because we were planning to replace our Kia Soul within the next year. With absolutely no intent to buy today, we came home with not only a beautiful 2016 Scion 1A but a tricked out 2013 Corolla for my husband too! Gino worked so hard to get us a great deal we could actually afford without the usual salesman shtick. He was up front and honest and walked us through each step all while entertaining our 7 year old with hot dogs, chips, apples and futbol stories about Manchester United & Cristiano Ronaldo. If you want high energy, not high pressure, I wholeheartedly recommend Gino Darmo (along with Manager, Lance and Amber in the finance department) and Bell Road Toyota! They made it the best car buying experience ever! Go see Uncle Gino, he'll treat you right! More
Thank you, Robert Jones! Robert was so very helpful, professional and listened carefully to our ideas and needs. We purchased a used car with his help and experience. There Robert was so very helpful, professional and listened carefully to our ideas and needs. We purchased a used car with his help and experience. There was no pressure, just facts. Thank you! More
Amazing! Having had a bad experience in the past with another dealership I was extremely skeptical going in, but Robert Jones along with Kirk Wade put me at ea Having had a bad experience in the past with another dealership I was extremely skeptical going in, but Robert Jones along with Kirk Wade put me at ease, they were straight forward and helped me get into a car they knew I'd be able to afford! I love my new car and I would recommend them to anyone who is in search of a car. Emilia More
Robert Jones was a pleasure to work with. I live in Tucson. I wanted to look and drive cars, but dealerships in Tucson are closed on Sundays. My boyfriend and I went to Phoenix. I love the I live in Tucson. I wanted to look and drive cars, but dealerships in Tucson are closed on Sundays. My boyfriend and I went to Phoenix. I love the Highlander. Robert was great and showed me what I asked for. No pressure for a sale. Very pleasant to work with. Needless to say I am the proud owner of a 2016 Toyota Highlander. More
First car buy! I recently just purchased my first car with Toyota Bell Road! Kirk Wade was amazing at keeping in touch with me and creating a comfortable experience. I recently just purchased my first car with Toyota Bell Road! Kirk Wade was amazing at keeping in touch with me and creating a comfortable experience. He made it possible to walk out with a car I felt safe and comfortable in! Thank you all so much! More
Amazing Team My entire purchase time for my RAV4 is not more than 2 Hrs. Robert Jones was extremely helpful and never hesitant to provide answers to all my questio My entire purchase time for my RAV4 is not more than 2 Hrs. Robert Jones was extremely helpful and never hesitant to provide answers to all my questions. Friendly customer service and the manager Felix is an nice guy and make the purchase happen. I'm pleased by their service and overall refer all my friends to the dealership. More

