Bell Road Toyota

Good Buying Experience Robert Jones contacted me in response to a internet inquiry I placed. He was prompt, responsive, and good to deal with. I wanted something specific Robert Jones contacted me in response to a internet inquiry I placed. He was prompt, responsive, and good to deal with. I wanted something specific and he was very happy to go the extra mile to locate the vehicle I wanted even though it was outside Phoenix area. He did all this and offered a reasonable price. All in all a painless buying experience. More

Professional Dealership I first dealt with Robert Jones when he contacted me in response to an internet inquiry I sent. I called him to ask some questions, and I caught him I first dealt with Robert Jones when he contacted me in response to an internet inquiry I sent. I called him to ask some questions, and I caught him as he was getting ready to leave for the day, but he answered all my questions in detail and in such a professional manner. He never let me feel like I was keeping him from heading home for the evening. When I went to meet him in person to discuss a vehicle, he had another sales rep meet me at the door as he was tied up with a customer. Over the course of my time at the dealership that evening, I met with Robert, Moe, Felize and Ty. Al of them were helpful and friendly. The deal they offered me was very good, and they went to great lengths to find the car I was looking for. I would recommend this dealership and Robert Jones to anyone! They get 5+ stars from me! More

Horrible Customer Service When someone is buying a car from you and they are in a diffrent state you have to really be patient and make the customer feel important. Even if the When someone is buying a car from you and they are in a diffrent state you have to really be patient and make the customer feel important. Even if the customer wants you to take additional pictures its called MAKING SURE THAT YOU FEEL COMFORTABLE with your purchase. This is the reason why I opted out from buying from you guys. Sorry Robert Jones but your customer service skills are not good. No worries I ended of getting better service from another dealership and spent $4000 additional than I plan on spening at your dealership. More

Best car buying experience Are you tired of pushy salespeople trying to sell you want you don't want. Then go to Bell RD Toyota. Robert Jones listen to what I wanted and took th Are you tired of pushy salespeople trying to sell you want you don't want. Then go to Bell RD Toyota. Robert Jones listen to what I wanted and took the time to keep in contact with me for over a month until he found the exact vehicle wanted it was a very popular Tacoma ofvwhich other dealerships wouldn't waiver on the price Robert made me a great deal and this was the best car buying experience I have ever had. Looking for a new car Go to Bell Rd Toyota ask for Robert Jones and you will be treated right and given a great deal. MLD More

Robert Jones was professional and friendly, honest and prompt. I basically bought a truck from him on the phone. I would highly recommend him to friends. was professional and friendly, honest and prompt. I basically bought a truck from him on the phone. I would highly recommend him to friends. More

Very Professional Robert Jones in the internet sales was so helpful. I would recommend this dealership to others. This is the second car I have bought from them and had Robert Jones in the internet sales was so helpful. I would recommend this dealership to others. This is the second car I have bought from them and had a pleasant experience both times. More

Rude, Name Calling Salesman My fiance and I went to look at Toyotas today to get an idea of what kind of price range and payment range we were looking at to get a new vehicle. We My fiance and I went to look at Toyotas today to get an idea of what kind of price range and payment range we were looking at to get a new vehicle. We were in no way committing to buy today and made that apparent the second a salesman took us on. While we were sitting at a table with our salesman and he was trying his absolute hardest to get us to buy a car TODAY (and we kept repeating ourselves of "No, we just need to know what kind of payments we would be looking at, and we will be back next month"), another salesman noticed my fiance's owl tattoo and told him that he should get a tattoo that says "Booma", because in his language it means "Owl." Come to find out, it's actually slang in Arabic for "someone who is being a buzzkill." We were fully intending to go back to this dealership and go through the salesman who was helping us out when we had the money. Until we found out that this other salesman literally stood right in front of us, with a smile on his face, and talked down on my fiance in a different language, making it sound like it was some cool word. More

Dishonest Had me drive all the way from Tucson for a car advertised on Autotrader. I called and they confirmed it was in stock. When I got there it had been s Had me drive all the way from Tucson for a car advertised on Autotrader. I called and they confirmed it was in stock. When I got there it had been sold several days ago. Then they got me interested in another car and used and then used my intetest to make two old ladies pay full price for the car. Don't trust anything these xxxxxxxx say! More

Lied to. Hid or failed to check for recalls on vehicle. They had nice enough sales men but, the manager pushed and pushed. Went in to buy one vehicle and try ed to get me to sign bottom line before seeing c They had nice enough sales men but, the manager pushed and pushed. Went in to buy one vehicle and try ed to get me to sign bottom line before seeing car fax. Rear end accident on car fax. Should have left then. Bought a car that night, and that night it began to have mechanical problems. Found out there were 4 recalls never attended to. More