Bell Road Toyota | Page 41

Amazing! Having had a bad experience in the past with another dealership I was extremely skeptical going in, but Robert Jones along with Kirk Wade put me at ea Having had a bad experience in the past with another dealership I was extremely skeptical going in, but Robert Jones along with Kirk Wade put me at ease, they were straight forward and helped me get into a car they knew I'd be able to afford! I love my new car and I would recommend them to anyone who is in search of a car. Emilia More

Robert Jones was a pleasure to work with. I live in Tucson. I wanted to look and drive cars, but dealerships in Tucson are closed on Sundays. My boyfriend and I went to Phoenix. I love the I live in Tucson. I wanted to look and drive cars, but dealerships in Tucson are closed on Sundays. My boyfriend and I went to Phoenix. I love the Highlander. Robert was great and showed me what I asked for. No pressure for a sale. Very pleasant to work with. Needless to say I am the proud owner of a 2016 Toyota Highlander. More

First car buy! I recently just purchased my first car with Toyota Bell Road! Kirk Wade was amazing at keeping in touch with me and creating a comfortable experience. I recently just purchased my first car with Toyota Bell Road! Kirk Wade was amazing at keeping in touch with me and creating a comfortable experience. He made it possible to walk out with a car I felt safe and comfortable in! Thank you all so much! More

Amazing Team My entire purchase time for my RAV4 is not more than 2 Hrs. Robert Jones was extremely helpful and never hesitant to provide answers to all my questio My entire purchase time for my RAV4 is not more than 2 Hrs. Robert Jones was extremely helpful and never hesitant to provide answers to all my questions. Friendly customer service and the manager Felix is an nice guy and make the purchase happen. I'm pleased by their service and overall refer all my friends to the dealership. More

Great Experience! I worked with Robert Jones to buy a new Rav4. I can say without any hesitation that Robert is an excellent person to work with. As a matter of fact, h I worked with Robert Jones to buy a new Rav4. I can say without any hesitation that Robert is an excellent person to work with. As a matter of fact, he did everything to meet my needs. Once he gives his word for any specific items or agreements, he works hard to keep it. He did that for me. I will recommend him to anyone planning to buy a new car from Bell Road Toyota. More

No Maintenance Records on Carfax Records of maintenance at Bell Rd Toyota are not reported to Carfax? Everybody does this. If I want to get a copy of history it apparently takes wee Records of maintenance at Bell Rd Toyota are not reported to Carfax? Everybody does this. If I want to get a copy of history it apparently takes weeks to get this...really? And if I want to sell, a potential buyer won't see (via Carfax anyway) that we've taken good care of my daughter's car. Not helpful...even places like TirePro and other Toyota dealerships provide info to Carfax. Why don't you? More

Service department - 1 star too many Stopped in this location since it's close to home to have my 2015 highlander looked at because I think the matter cylinder is going out. Todd seemed u Stopped in this location since it's close to home to have my 2015 highlander looked at because I think the matter cylinder is going out. Todd seemed uninterested in my concerns and would not look at my vehicle on 6/21 because he already had over 100 appointments plus all the drop offs. He was more interested in the air on his office. Stood by his office for 10 mins with numerous employees walking past me and not 1 asked if I had been helped our needed help. Each time I come to this dealership I get jerked around. If you are looking for good customer service, DO NOT GO TO THIS LOCATION!!! Go elsewhere. More

Good Buying Experience Robert Jones contacted me in response to a internet inquiry I placed. He was prompt, responsive, and good to deal with. I wanted something specific Robert Jones contacted me in response to a internet inquiry I placed. He was prompt, responsive, and good to deal with. I wanted something specific and he was very happy to go the extra mile to locate the vehicle I wanted even though it was outside Phoenix area. He did all this and offered a reasonable price. All in all a painless buying experience. More

Professional Dealership I first dealt with Robert Jones when he contacted me in response to an internet inquiry I sent. I called him to ask some questions, and I caught him I first dealt with Robert Jones when he contacted me in response to an internet inquiry I sent. I called him to ask some questions, and I caught him as he was getting ready to leave for the day, but he answered all my questions in detail and in such a professional manner. He never let me feel like I was keeping him from heading home for the evening. When I went to meet him in person to discuss a vehicle, he had another sales rep meet me at the door as he was tied up with a customer. Over the course of my time at the dealership that evening, I met with Robert, Moe, Felize and Ty. Al of them were helpful and friendly. The deal they offered me was very good, and they went to great lengths to find the car I was looking for. I would recommend this dealership and Robert Jones to anyone! They get 5+ stars from me! More

Horrible Customer Service When someone is buying a car from you and they are in a diffrent state you have to really be patient and make the customer feel important. Even if the When someone is buying a car from you and they are in a diffrent state you have to really be patient and make the customer feel important. Even if the customer wants you to take additional pictures its called MAKING SURE THAT YOU FEEL COMFORTABLE with your purchase. This is the reason why I opted out from buying from you guys. Sorry Robert Jones but your customer service skills are not good. No worries I ended of getting better service from another dealership and spent $4000 additional than I plan on spening at your dealership. More