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Bell Road Toyota
Phoenix, AZ
679 Reviews
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Showing 679 reviews
October 18, 2022
ATTN: Please feel free to write a review and complaint if YOU feel Bell Road Toyota or any other dealership misled YOU in any way. On 10/16/2022, I came across a 2018 Tundra SR5 advertised for $36,990.00. No YOU feel Bell Road Toyota or any other dealership misled YOU in any way. On 10/16/2022, I came across a 2018 Tundra SR5 advertised for $36,990.00. Now, Price does not include dealer installed accessories, tax, title, license, or $529 dealer doc fee. Instead of disclosing the actual amount for the additional fees. Bell Road Toyota charged an extra $3,245.18 onto the sale price. The dealership failed to display this information on the sticker price, which was not on the truck at the time of the sale. In addition, I was led to believe there was no charge for a AVAS device already installed, which was $895, totaling an extra $4,140.18 onto the total price, bring the sticker price to $40,235.19. I felt they misled me by not disclosing the full amount until we were signing the purchase order. I admit fault for not catching this at the time of signing, maybe, it was do to the fact the Finance Department had me wait 25 extra mins in their office while being called off to do something else. I hope this was not a new sales tactic. I respectfully asking Bell Road Toyota to reevaluate how they display pricing online and not mislead customer's into believing there are paying under the vehicle's value. 2nd, to issued money back for the $4,140.18, which I felt they double charged. In addition, Bell Road Toyota’s Finance department dodges voice mails, which I have left 3 since 10/17/2022. More
by adimeol
Employees Worked With
Musa Dahdal, EDUARDO DURAN-LOZANO, CARLOS AYON CHAVEZ, ISAAC MUHAMMAD, JOHN CUCCIO, JULIAN FISHMAN
August 26, 2022
I didn’t even purchase a vehicle but Brice looked out for my own and best interest and even offered to text him of I did find a vehicle somewhere else and if that would be a fair buy. We need more men like h my own and best interest and even offered to text him of I did find a vehicle somewhere else and if that would be a fair buy. We need more men like him in this industry. Great excellent customer service. Bell road, you have an amazing recruitment. More
by gabrielmarcivaldezjr
Employees Worked With
Brice
August 15, 2022
I called Bob a Service Representative on Friday. A recorded msg stated he was off and would call me back on Monday. Monday morning he called just as the msg said, asked what was wrong and got me in A recorded msg stated he was off and would call me back on Monday. Monday morning he called just as the msg said, asked what was wrong and got me in by 10:20am. I had to leave my car Bob got me a ride with Lyft, outstanding service especially considering he had surgery on Friday and I could tell he was in some pain it did not stop him from providing excellent service thanks Bob and Bell Toyota. More
by Eeadams31
Employees Worked With
Bob Marthaler
July 25, 2022
I looked up the car I wanted to buy online and went into Bell Rd. Toyota expecting to find the ones that were online on the 23rd (Sat.) of July. NONE. Only ones that were more expensive. When I walked in Bell Rd. Toyota expecting to find the ones that were online on the 23rd (Sat.) of July. NONE. Only ones that were more expensive. When I walked into the dealership, LOUD rap "music" playing like it was a party or something. I guess they thought everyone like that type of crap. Was not professional at all. It's not a party, it's a business. Most people buying cars were white and I'm sure they didn't appreciate that crap being shoved down our throats. Couldn't hear the sales person and manager very well over the noise. Manager, Kenny, was rude and doesn't treat people with respect. I ended up cussing him out a few times. Very unhappy about the situation there. Finance people were great. I ended up buying a new car. I am very happy with it but I will never return to Bell Toyota again and I am putting out the word how bad my experience was and telling people not to go there. They really need to get rid of some people. More
by be real
Employees Worked With
Kenny
May 26, 2022
Tim was my salesman and was fantastic overall. He helped me with everything as my biggest concern was safety. Tim sold me the best deal he had with the safest car he had in my price range. He was He helped me with everything as my biggest concern was safety. Tim sold me the best deal he had with the safest car he had in my price range. He was genuine and cares for his customers unlike a lot of car salesmen. My experience went amazing. If you ever go to Bell Road Toyota in Phoenix ask for Tim! More
by Josh White
Employees Worked With
Tim Carrasco
May 19, 2022
This dealership is not recommendable. Salesman do not honor deals and General Manager appears to not be interested in reacting to consumer reviews to implement a corrective action for a Salesman do not honor deals and General Manager appears to not be interested in reacting to consumer reviews to implement a corrective action for a positive change. Sales person Tim made me hope and wait for a vehicle that I thought I could purchase. Gave a down payment through Driveway to hold the vehicle that is still in transit. I was told that the vehicle will arive in a few weeks. A week later, vehicle arrived and was sold to someone else without giving me a courtesy call at the very least. What a waste fo time and effort. Sales person did not honor our deal! Secondly, I wanted to leave a review directly at their website for potential customers to view. An option to leave a positive or negative review prompt appeared and upon choosing to leave a negative review, site directed me to leave my contact information and a note that a response to my concerns will be answered by their General Manager. Almost a week have passed and no response. Negative consumer reviews appears to be ignored and are not transparent to consumers! More
by Erwin Abad
Employees Worked With
Tim Carrasco
May 11, 2022
It's been 10 years since my last car purchase and I found my sales guy, Tim Carrasco over at Bell Toyota! Professional, polite and patient with all my questions. Tim kept me apprised of the whole purchase my sales guy, Tim Carrasco over at Bell Toyota! Professional, polite and patient with all my questions. Tim kept me apprised of the whole purchase process. I picked up my RAV4 this last Saturday! More
by HappyShopper
Employees Worked With
Tim Carrasco
April 30, 2022
Marcus was our salesman, he was very friendly fast and reliable, we purchased a 2022 Toyota Tacoma TRD off road from him about 45 days ago. When we went to go fill up for the first time we found a note in reliable, we purchased a 2022 Toyota Tacoma TRD off road from him about 45 days ago. When we went to go fill up for the first time we found a note in the gas cover from him telling us he’s very thankful for our business. And my wife liked him so much that we went and purchased a 2022 Toyota Corolla cross XLE from him as well yesterday. Marcus gave us the best experience we have had purchasing a car. We purchase new cars about once every year. So We have had plenty of unpleasant experiences. If you’re going to buy a Toyota or used car, ask for Marcus at bell road Toyota More
by Jay
Employees Worked With
Marcus
March 11, 2022
Pressure sales and Bait and switch tactics terrible customer service I received a call yesterday telling me they had a toyota tacoma in stock with my specs. I was excited but at work and could not g customer service I received a call yesterday telling me they had a toyota tacoma in stock with my specs. I was excited but at work and could not get there till 6 pm. I told the sales guy (marcus I think) that I understood it might not be available by the time of the appointment. And I did not want to come in and waste a trip across town if it sells. He told me he would call me if it did so I would not be wasting my time. I never received the call so I assumed it was still there. I left a work function early to make it to my scheduled appointment. When I arrived I was informed that all the tacomas already sold. Obviously I am now very angry at this point. So I wanted to talk to the guy who didn't do what he said he was going to do. I wanted to look him in the eye and tell him how messed up it was that he would waste someone's time. We have a limited amount of time on this planet and I do not want to waste mine. That coward would not come out to talk to me. 3 different sales people including the internet sales manager whom I had been dealing with before came out to apologize profusely. I appreciated this action but it isn't enough to appease my anger. This sales person should have called me and told me it was gone like he said he would. I have used Bell road toyota for my service on my vehicles since I moved to the valley. And I have to tell you, THEY will NEVER EVER get my service business again. Unless its a recall or warranty. I refuse to give them any money at this point. Also don't believe the price they tell you over the phone. Add 4-5k for their "dealer" adds. Be clear as to what you get on each one because they are NOT worth it. Clearly Management encourages this behavior because not a single manager came out to talk about what happened because they wait for it.....JUST DON"T CARE. Essentially this dealership cannot keep their word and employ shady tactics to sell cars/trucks Book appointments and when you don't have the item they came to see, try to sell them on something else. Oh and the bait and switch pricing is just wrong as well. I will be filing a complaint with the BBB and AZ AG office as well. I hope this review helps you choose a more reputable location. More
by Ctaylor6
Employees Worked With
Employees cannot keep their word dealership failed, Daniel Sanchez, Mark Hawthorn, CARLOS AYON CHAVEZ, JUSTON VILLARREAL
February 23, 2022
John Cuccio was the best car salesman I've ever dealt with. He was professional, friendly, patient and very knowledgeable. We worked with him over a period of 6 weeks to get the vehicle we wanted an with. He was professional, friendly, patient and very knowledgeable. We worked with him over a period of 6 weeks to get the vehicle we wanted and he was excellent during the whole process. He helped us get a great vehicle for a great price, despite the current state of the industry. We will definitely recommend him to everyone we know that is looking for a vehicle. I will keep his name and number for our future purchases as well. Carter Harper also worked with us and was great! He was professional, courteous and patient too and took the extra time to help us get the car my daughter really wanted. We appreciate both of them very much and would recommend them and Bell Road Toyota to anyone. More
by phsx101
Employees Worked With
Carter Harper, JOHN CUCCIO
