Bell Road Toyota

Horrible experience Worst showroom I have ever gone. The customer service people (Robert J) show too much attitude. I was assured that the deal is done and was sent an in Worst showroom I have ever gone. The customer service people (Robert J) show too much attitude. I was assured that the deal is done and was sent an invite to complete the deal for 7:15 pm. I went to the showroom by 7:30pm from chandler and the person says that the car has been sold. Worst thing is he doesn even feel sorry for the thing. I WILL COMPLAIN ABOUT THE DEALERSHIP IN ALL POSSIBLE FORUMS. More

Bait and Switch- snake in the grass We stopped by after work to look at the 2016 camry deals that we found online. We were greeted and assisted by Sales Associate, Logan, who was great t We stopped by after work to look at the 2016 camry deals that we found online. We were greeted and assisted by Sales Associate, Logan, who was great to work with. Finally, we narrowed down what model we were interested in PURCHASING. We accompanied Logan inside to meet Lance, the sales manager, also a nice guy. Both Logan and Lance were aware of our only financing preference was to purchase, I even mentioned my complete disinterest in leasing a vehicle. The 2016 Camry deals online were all gone. Interesting... maybe there was a delay in their website, or as I now know, they typically will only have 1 car available for the online deals, then when you get there "we just sold them all".. For whatever reason we test drove a new one, discussed it, and decided to leave. Sounds fine, right. Yea until this point, decent! As we are walking to our car, Logan comes after us, stating "they want to know if you have any interest in a 2016 Avalon for $18,000". Ok what's the catch... "nothing, they want to sell the remaining 16's and business has been slow so they want to make a deal. Ok great, we walk the lot, find the car, test drive it, go back inside to discuss the financing.... this is the unbelievable part... The closer, TK, comes over, and the nightmare begins... He says "do you know there are 4 ways to purchase a vehicle. But there is a catch. Cash, finance it- only if you qualify which a lot of people don't, lease, or lease to purchase". Blah, blah, blah. The long and short- the dangling carrot really was to lease the car. He got into a back and forth with my husband about leasing, trying to convince us that instead of the almost $40K sticker price for this vehicle it really was only $15K for the lease at which point we had the option to purchase and pay the remaining balance. I still to this day don't know where the $18K offer was. The whole time during this conversation Logan is sitting across from me with his head down. I ask "TK" where is the $18K purchase price he offered and brought us in for. His response, well how can I sell you a $40K car for that price? There is no way... I get up to leave as that isn't what they represented to us. Clearly no interest in continuing. Logan walks us out apologizing several times that he had no clue that is what TK was doing. Stated how embarrassed he was about this whole thing. Thankfully all we lost was an hour and a half of our time and saw right through his scam. I find it very odd that he isn't listed on their website anywhere... why, what are they trying to hide?? Buyer beware-TK is a complete snake in the grass. I wouldn't let my worst enemy buy anything from them. More

Awsome Robert jones was awsome really informative i really enjoyed my visit there i would refer friends family etc. Im very happy with my decision thanks aga Robert jones was awsome really informative i really enjoyed my visit there i would refer friends family etc. Im very happy with my decision thanks again. More

What a good experience! I found a Forester I was interested in online and met with Bill Ferreri to test drive it and confirm it was the vehicle I wanted. He was fantastic, I found a Forester I was interested in online and met with Bill Ferreri to test drive it and confirm it was the vehicle I wanted. He was fantastic, listened and made the buying process comfortable and easy. Bill explained each step and was very responsive to our questions about the vehicle and the financing. Thanks, Billy, for a good experience at Bell Toyota and for making sure that my "new" Subaru is perfect. More

All sunshine, no shade! I had a very negative experience with another Toyota dealership and came to Bell Toyota to get a second opinion. I met with Kirk Wade, who first off I had a very negative experience with another Toyota dealership and came to Bell Toyota to get a second opinion. I met with Kirk Wade, who first off took the time to listen and understand what I wanted along with the experience I had previously. He along with his finance team worked with me to get everything I asked for and believe it or not, more than what I wanted. Not only did I save a huge amount compared to the "other dealer" but I had a pleasant experience. There were no gimmicks, no promises broken, just an honest negotiation and a great deal on my new 2016 Corolla. Ask for Kirk and tell him James sent you! More

Not a "Salesman" I was in need of a truck and met Robert Jones at Bell Toyota. Not once did Robert treat me as another sale. He took a personal interest in me and ac I was in need of a truck and met Robert Jones at Bell Toyota. Not once did Robert treat me as another sale. He took a personal interest in me and actually listened to what I needed. He went over and above. I really feel like he treated me more like family than a stranger who needed a truck. I was so beyond impressed with the friendly service. I'm now a Toyota loyal fan for life. Thank you so much Robert!!!! More

A Positive Experience!! I really didn't know where to go look for another car. But my Mom had good service from Bell Road Toyota, so I decided to go in. I met Kirk Wade, we w I really didn't know where to go look for another car. But my Mom had good service from Bell Road Toyota, so I decided to go in. I met Kirk Wade, we went on a test drive of a 2016 Corolla. I was in shock when he said it was a 4 cylinder car. I was impressed right away! He made the experience tolerable--actually pretty nice! He was so helpful during the transaction and still now a week later. He is a class act!! I will recommend Bell Road Toyota & Kirk Wade! More

Awesome Experience - Very nice staff I have purchased a new Toyota Camry 2017. Billy Ferreri was the representative who I am dealing with. He is a nice person with very good experience in I have purchased a new Toyota Camry 2017. Billy Ferreri was the representative who I am dealing with. He is a nice person with very good experience in sales. Bell Road Toyota can give you the best deal in all nearby dealers. Also the manager I dealt with was Roger. He is also a nice person and can get you a very good deal. Tons of thanks for helping me with this purchase. Definitely recommend everyone nearby to give a visit to this dealership if interested in purchasing a new car. Thanks Barinder More

Wonderful experience I bought my Toyota Corolla online. The experience was exceptional. Billy Ferreri from internet sales was a pleasure to work with. He got me the best d I bought my Toyota Corolla online. The experience was exceptional. Billy Ferreri from internet sales was a pleasure to work with. He got me the best deal possible and never made me feel pressured to buy. Joe Marchisello in finance really worked with me to get the car for the down payment I could afford and a reasonable payment. Best experience I've ever had when buying a car! Great team all the way around! More

Pleasant group to work with. Billy our salesman was very responsive. He was patient with all my emails. He also gave me the best price between Tucson and Phoenix. Unlike other dea Billy our salesman was very responsive. He was patient with all my emails. He also gave me the best price between Tucson and Phoenix. Unlike other dealerships he was my only contact. Many salesman from dealers bombarded me with requests which became very annoying. Also the dealership is set up well. They have inside, air conditioned bays that all you to look over the vehicle you are interested in. And Sam in finance was also very efficient. He explained all our options and respected our decisions. More