Bell Road Toyota

Dishonest about what you are paying for I worked with AZ. I went in looking at a Prius that was advertised for 12,900. That was the car I wanted to buy. When AZ came back with the quote I worked with AZ. I went in looking at a Prius that was advertised for 12,900. That was the car I wanted to buy. When AZ came back with the quote on the payments I noticed that the care was 14,600 as the price. AZ told me the cost of the car was 12,900 but that the added fees and warranty made the car cost go up. I believed him. BIG MISTAKE!!! He was lying. When I got home and actually had a chance to look at the papers I signed, I noticed that the cost of the car ALONE was 14,600 and the fees and warranties were extra on top of that. Now I have a car that costs more than the Kelley Blue Book value for the car. I’m stuck. AZ is dishonest and since what he does is acceptable to Bell Road Toyota, they are dishonest too. I’ll never go back. NEVER! More

First New Car! Billy and I had been in contact for over a month before I finally came in to purchase my first brand new car. He was so patient and helpful in asking Billy and I had been in contact for over a month before I finally came in to purchase my first brand new car. He was so patient and helpful in asking all of my questions! Everyone told me buying my first car would be scary but he made it stress free and so enjoyable! More

Gino and Chad are the best! Came to Bell Road Toyota to look at something bigger to fit our family. Gino and Chad made the experience painless and got me the best possible deal o Came to Bell Road Toyota to look at something bigger to fit our family. Gino and Chad made the experience painless and got me the best possible deal on my trade-in and sent me on my way in a beautiful new 4Runner! More

Exceeded expectations Overall great experience. Friendly, helpful staff. I came expecting a painful, high pressure experience. Instead I left with a smile on my face wha Overall great experience. Friendly, helpful staff. I came expecting a painful, high pressure experience. Instead I left with a smile on my face what felt like I got a very good deal. More

Great experience as usual! Billy made my car buying experience painless and extremely easy. He gave me a great deal and I walked away with a beautiful new car. Billy made my car buying experience painless and extremely easy. He gave me a great deal and I walked away with a beautiful new car. More

In love with my Corolla! So thankful I came in when I did, and incredibly happy I met Billy Ferreri. I truly enjoyed my experience at this dealership. I like the fact that Bil So thankful I came in when I did, and incredibly happy I met Billy Ferreri. I truly enjoyed my experience at this dealership. I like the fact that Billy was so understanding, nice, and tried to help in any way possible. I am now the owner of a 2016 Corolla because of Billy. Thank you so much! More

4Runner with Billy Ferreri Bought a 4Runner with Billy. Simple, fast, informative. Got a great deal on the exact car I was looking for. Do your homework and Billy will be an Bought a 4Runner with Billy. Simple, fast, informative. Got a great deal on the exact car I was looking for. Do your homework and Billy will be an asset. Thanks again guys. More

Billy Ferreri-Sales Rep What an awesome experience. Billy helped me find the car that I loved at the right price. No haggling and was a quick transaction. Paperwork and every What an awesome experience. Billy helped me find the car that I loved at the right price. No haggling and was a quick transaction. Paperwork and everything was done in an hour. Absolutely the best experience I have ever had at a car dealership. Highly recommend!! More

Horrible experience Worst showroom I have ever gone. The customer service people (Robert J) show too much attitude. I was assured that the deal is done and was sent an in Worst showroom I have ever gone. The customer service people (Robert J) show too much attitude. I was assured that the deal is done and was sent an invite to complete the deal for 7:15 pm. I went to the showroom by 7:30pm from chandler and the person says that the car has been sold. Worst thing is he doesn even feel sorry for the thing. I WILL COMPLAIN ABOUT THE DEALERSHIP IN ALL POSSIBLE FORUMS. More

Bait and Switch- snake in the grass We stopped by after work to look at the 2016 camry deals that we found online. We were greeted and assisted by Sales Associate, Logan, who was great t We stopped by after work to look at the 2016 camry deals that we found online. We were greeted and assisted by Sales Associate, Logan, who was great to work with. Finally, we narrowed down what model we were interested in PURCHASING. We accompanied Logan inside to meet Lance, the sales manager, also a nice guy. Both Logan and Lance were aware of our only financing preference was to purchase, I even mentioned my complete disinterest in leasing a vehicle. The 2016 Camry deals online were all gone. Interesting... maybe there was a delay in their website, or as I now know, they typically will only have 1 car available for the online deals, then when you get there "we just sold them all".. For whatever reason we test drove a new one, discussed it, and decided to leave. Sounds fine, right. Yea until this point, decent! As we are walking to our car, Logan comes after us, stating "they want to know if you have any interest in a 2016 Avalon for $18,000". Ok what's the catch... "nothing, they want to sell the remaining 16's and business has been slow so they want to make a deal. Ok great, we walk the lot, find the car, test drive it, go back inside to discuss the financing.... this is the unbelievable part... The closer, TK, comes over, and the nightmare begins... He says "do you know there are 4 ways to purchase a vehicle. But there is a catch. Cash, finance it- only if you qualify which a lot of people don't, lease, or lease to purchase". Blah, blah, blah. The long and short- the dangling carrot really was to lease the car. He got into a back and forth with my husband about leasing, trying to convince us that instead of the almost $40K sticker price for this vehicle it really was only $15K for the lease at which point we had the option to purchase and pay the remaining balance. I still to this day don't know where the $18K offer was. The whole time during this conversation Logan is sitting across from me with his head down. I ask "TK" where is the $18K purchase price he offered and brought us in for. His response, well how can I sell you a $40K car for that price? There is no way... I get up to leave as that isn't what they represented to us. Clearly no interest in continuing. Logan walks us out apologizing several times that he had no clue that is what TK was doing. Stated how embarrassed he was about this whole thing. Thankfully all we lost was an hour and a half of our time and saw right through his scam. I find it very odd that he isn't listed on their website anywhere... why, what are they trying to hide?? Buyer beware-TK is a complete snake in the grass. I wouldn't let my worst enemy buy anything from them. More