Bell Road Toyota

I had a good experience with our cars salesman Mark Hawthorn. I was able to get a quote and upfront pricing over the phone. When I came in to get the vehicle it was quick and easy. Hawthorn. I was able to get a quote and upfront pricing over the phone. When I came in to get the vehicle it was quick and easy. More

I spent 2 hours discussing the pruchase of a vehicle that I waas told was avaliable. We came to an agreement on the price and I sent the requested information only to receive a call back that the vehicle wa I waas told was avaliable. We came to an agreement on the price and I sent the requested information only to receive a call back that the vehicle was sold. I should have been informed that there was another buyer and it was sold prior to spending all of the time and sending my personal information to the Dealer. I would not recommend this dealership to anyone. More

Utilized the Costco auto program and Mickey at the dealership made the car buying process quick and easy dealership made the car buying process quick and easy More

Easy buying experience of a used car at Bell Road Toyota. Angela was very helpful and upfront and easy. No haggling and knew the vehicle well. Simple buying experience and she was reachable and returned c Angela was very helpful and upfront and easy. No haggling and knew the vehicle well. Simple buying experience and she was reachable and returned calls quickly. More

Three days before Christmas I contacted Bell Road Toyota about a slightly used 2022 4Runner TDR Pro. For two days, Mark Hawthorn kept emailing me to come in and look at the vehicle in person. He even Toyota about a slightly used 2022 4Runner TDR Pro. For two days, Mark Hawthorn kept emailing me to come in and look at the vehicle in person. He even scheduled an appointment with me, without my knowledge or consent, on the very first day I was contacted by him, assuming I would just be there when it was convenient for him I guess. I responded I was tied up with Christmas preparations and work and I would do my best to get there the following day, as it was not an easy time for me to get away for the 70-mile round trip to drive Bell Road Toyota. On Friday, the 23rd at 11:21 AM I received yet another email from Mark asking when I might arrive that day. At 11:37AM I told him I would break away from errands and be there in a couple hours, and I later arrived at the dealership at approx. 1:05PM. Upon meeting Mark, he abruptly handed me off to another salesman claiming to be working with a client, but there was no one else in sight in the used car building. The salesman claimed he would find out where the vehicle was located and fetch the keys, but he walked off in the opposite direction of the used car office? A few minutes later he returned and said the vehicle was sold the day before and asked if I would be interested in seeing other 4Runners. I proceeded to try to track Mark down, searching the sales office room by room, as the new salesman followed closely on my heels and continued to try to talk me into looking at “other” vehicles. I was then finally told by the salesman, after wandering the halls, that Mark had left…which could not be confirmed. I immediately called Mark’s cell phone to ask him if the information I was receiving was correct or if he had possibly set the vehicle aside for me as he knew I was in route. Why else would he have emailed me that very morning if the car was already sold? Unless of course he was banking on just getting me into the dealership for another possible sale, given the handoff to the other salesman and the full court press to look at other units I think that proves my suspicions. Mark NEVER returned my call, but I did receive a follow up email from him thanking me for visiting and a link to the already sold vehicle, asking me if I was still interested in buying the sold vehicle in question. SMH. Cleary Bell Road Toyota is either incompetent or doesn’t care about its customers time and priorities, especially around the holiday season. If Mark is representative of the ethics in place at Bell Road Toyota what does that say about Bell Road Toyota’s leadership values and competency? Since this incident I have read several similar negative reviews of the sales staff at Bell Road Toyota. I’d email the GM, but experience tells me that this usually a systemic cultural problem and upper management only cares about the numbers. Bad behavior such as this is what gives car dealerships and salesmen a bad name. If you’re looking to buy a Toyota in the Valley, I would recommend steering well clear of Bell Road Toyota. More

Alex was awesome! We ordered a Camry 30 days ago and he kept us informed during the entire process. Cares about his customers and the nicest guy. Love the accent! We ordered a Camry 30 days ago and he kept us informed during the entire process. Cares about his customers and the nicest guy. Love the accent! More