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Bell Road Toyota

Phoenix, AZ

3.2
685 Reviews

2020 West Bell Rd

Phoenix, AZ

85023

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Showing 685 reviews

May 25, 2023

Ooof! $1,119 to service a Yaris? I thought I was getting a new one for that price. Still, dude kept a straight face when he charged me, must be standard pr More

by db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
May 17, 2023

The service provider Aaron Cheesmond sold me a Converter Protection insurance for $300 and it was a scam. DO NOT buy any insurance from "Dealer Loyalty Protection". I was under the impression this was an in More

by Jeffery
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Aaron Cheesmond
May 24, 2023 -

Bell Road Toyota responded

Hi Jeffery, we're sorry to hear you've left our dealership unsatisfied with your recent experience. This is not the level of service we strive for. Please contact our manager at (602) 863-0600regarding this issue. We look forward to hearing from you.

May 05, 2023

I went into Toyota for my lease service, I walked out the door with a new BMW instead, traded in my lease. It was a pleasant experience. Mickey, my sales agent even allowed me to test drive my car to my spou More

by annadamico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mickey, Joon Smith , Tim Carrasco, RUBEN ROBLES
May 24, 2023 -

Bell Road Toyota responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We're looking forward to your next visit with us!

April 24, 2023

My sales agent Berenis and manager did a great job. We are so happy that we have got a car in reliable rate. They spent lots of hours to explain about the process and finance. I really appreciate to Be More

by Prakash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martinez, Berenise
May 05, 2023 -

Bell Road Toyota responded

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

April 03, 2023

My sales agent Andre Dumas did a great job with my purchase of a new Corolla SE. My wife is ill and he personally made the 2+hour trip to deliver the new car to my house and picked up and drove my tra More

by brysava
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andre Dumas
Apr 04, 2023 -

Bell Road Toyota responded

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

March 27, 2023

After getting snubbed by my local dealer, we were ready to just shift to another brand. Found the truck online, and with a rapid response on the inquiry, and extremely prompt and helpful service Mickey he More

by creilly907
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mickey Perry
Mar 31, 2023 -

Bell Road Toyota responded

Hello, thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience!

March 24, 2023

Mickey was great and made the whole process so easy. I didn’t feel pressured at all, she was knowledgeable and I got the car I had wanted. More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Mickey
March 16, 2023

I had a good experience with our cars salesman Mark Hawthorn. I was able to get a quote and upfront pricing over the phone. When I came in to get the vehicle it was quick and easy. More

by Sam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Hawthorn, ALEJANDRO LLANES
Mar 23, 2023 -

Bell Road Toyota responded

Hi Sam, thank you for your kind review; we are happy to pass along your comments to the team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 06, 2023

I spent 2 hours discussing the pruchase of a vehicle that I waas told was avaliable. We came to an agreement on the price and I sent the requested information only to receive a call back that the vehicle wa More

by rwaters_osu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brice Kwi
Mar 14, 2023 -

Bell Road Toyota responded

Hi there, we apologize for the delay in service. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (602) 863-0600. We look forward to hearing from you.

February 19, 2023

Utilized the Costco auto program and Mickey at the dealership made the car buying process quick and easy More

by James
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mickey Parry
Feb 21, 2023 -

Bell Road Toyota responded

Hi James, thanks for highlighting some of our staff who helped make this such a great experience. Feel free to reach out to us if you need anything. Have a wonderful day.