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Bell Road Toyota
Phoenix, AZ
683 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 683 reviews
May 30, 2019
Honest and friendly I would recommend Chris Reed to anyone, he was very professional from the minute I met him. He listen to all my needs and wants and he delivered. I lo I would recommend Chris Reed to anyone, he was very professional from the minute I met him. He listen to all my needs and wants and he delivered. I loved his strait forward honest approach because there was no surprises when it came to making the final deal. Also I would like to ad that he was friendly and he seemed to really care about you not only as a customer but also as a person. Bell Road Toyota is lucky to have an associate like Chris it really reflects positive on there company. I will buy again from Bell Road Toyota! More
by James K
Employees Worked With
Chris Reed
May 22, 2019
Best deal maker you have! Chris was available, efficient, and professional. He make a deal quickly and did not throw me around at all. We test drove right away and he was hones Chris was available, efficient, and professional. He make a deal quickly and did not throw me around at all. We test drove right away and he was honest in his assessment of the vehicle I bought, and he was honorable to his work. More
by Carguy1
Employees Worked With
Musa Dahdal, Chris Reed
May 21, 2019
Honesty, Integity, Respectful The best car buying experience of my life! Honesty and Integrity are hard to come by these days, but I found these incredible qualities at Bell Road T The best car buying experience of my life! Honesty and Integrity are hard to come by these days, but I found these incredible qualities at Bell Road Toyota and in Erinie Primera. It was a pleasure dealing with Erinie, he was very knowledgeable and respectful and I will highly recommend him and Bell Road Toyota to everyone. Thank you Bell Road Toyota for a great car buying experience! More
by MOX1589
Employees Worked With
Musa Dahdal, Ernie Primera
May 17, 2019
Excellent customer service Our sales person Chris, was very prompt and on time. He was very helpful in The purchase of our new vehicle.After I got home with the new vehicle my w Our sales person Chris, was very prompt and on time. He was very helpful in The purchase of our new vehicle.After I got home with the new vehicle my wife was not 100% satisfied with the Legroom in the backseat of the Tacoma.We return to the store the following day when my wife got back in town.Again,Chris Was very friendly and helpful in unwinding the deal and put my wife into a 4-Runner Which is much more roomier for the carpooling and kids in the backseat. Chris spent two solid days dealing with just myself and my wife for one vehicle.I would highly recommend him as a sales person along with Bell Rd. Toyota. More
by ladderpig
Employees Worked With
Chris Reed
May 15, 2019
Very knowledgeable and friendly. My experience with Chris was excellent He was very knowledgeable about the vehicles for sale and showed me how to navigate all the updated techno My experience with Chris was excellent He was very knowledgeable about the vehicles for sale and showed me how to navigate all the updated technology in this car. Love my new Toyota! More
by LoisA
Employees Worked With
Chris Reed
May 12, 2019
Teri Martin is a wonderful salesman and friend. He is very Terms Martin is wonderful I'm sure he will excellent here he is very knowledgeable and professional. I'm glad he helped us buy the truck Terms Martin is wonderful I'm sure he will excellent here he is very knowledgeable and professional. I'm glad he helped us buy the truck More
by Azhiker
Employees Worked With
Terry Martin
May 09, 2019
Horrible Experience We stopped in to look and were talked in to a test drive. Loved the Tacoma. Decided to see what the salesman would discount. He offered a $2500 Dealer We stopped in to look and were talked in to a test drive. Loved the Tacoma. Decided to see what the salesman would discount. He offered a $2500 Dealer incentive, plus a $1000 Toyota incentive, "on back of dealer invoice". Sounded good. We still were not ready to buy. We got the "What will it take to get you into this truck today" line. My husband said another $2000 off. They came back with $1300 off but we will not include the alarm system that is already in the truck. It comes out he says. We negotiated further and got the $1300 off with the alarm left as it is. Again sounded good. Now for the bad part. FINANCE. I told them we were paying cash. They told me they were still going to run a credit check??? They need to make sure we are not laundering money. WOW, Red Flag right there. After a good long wait we end up in Finance. Our Finance guy was a talker, good conversation, fast paper signing. Sign here, sign here and so on. My fault I didn't pull out a calculator and check the math. Who needs to do that right? Wrong!!!. I head off to the bank to get a cashiers check. Spend my money and we head home with a new truck. Something is nagging at me so its now after hours and I redo the math. Something does not add up. They added back in and charged me for that alarm system. I paid $1640 more than the negotiated price. A call to the dealer in the morning and he says I am adding it wrong. Its basic math how can it be added wrong? I get transferred to the finance guy. He says their math is correct. I am doing something wrong. Next I get transferred to a manager. Same thing he wants to know why I want to re negotiate my contract. I said I was overcharged and I am pretty upset. At one point they offer me $500 back. Not good enough. They owe me $1640. I read the contract and there is no cooling off period. So as I am trying to come to terms with being screwed I happen to call the manager and his dealership shysters. This really lit them up. They told me to bring the truck back and they would refund my money. We jumped at that offer. Brought the truck back after one day. They had already cashed my check. It took quite a few nasty phone calls and after 5 days they handed me a check. I did get 100% of my money back. What a relief, this whole procedure left me any my husband with such a sick feeling and 5 days of upset. I spoke to a friend of a friend who is a finance guy in the car dealer world and he said that they crossed the fine line of whats legal and whats not. Why would they offer to take the car back? Don't get me wrong I am so relieved that we got to return it. I will stay far away from Bell Road Toyota. More
by I now carry a calculator
Employees Worked With
Terry Wild and Tom Munks, blank blank
May 08, 2019
Great experience! Was the easiest and quickest car deal I have even gone through! Will do business with them again! Very pleased with the experience we had. Was the easiest and quickest car deal I have even gone through! Will do business with them again! Very pleased with the experience we had. More
by Tarap2
Employees Worked With
Chris Reed
May 06, 2019
New Car Purchase Chris Reed was fantastic. No hassle, no BS, straight to the point and made sure the car was in prime shape before we drove off the lot. Even took the Chris Reed was fantastic. No hassle, no BS, straight to the point and made sure the car was in prime shape before we drove off the lot. Even took the car back to ensure it was spotless. Would recommend and will work with again in the future. More
by nsearles
Employees Worked With
Chris Reed
May 04, 2019
Best Experience I’ve Had at a Dealership Was referred here by Costco membership auto purchase program, and had best experience ever purchasing a vehicle through a dealership. And Chris Reed Was referred here by Costco membership auto purchase program, and had best experience ever purchasing a vehicle through a dealership. And Chris Reed made it happen ! He was super efficient, extremely respectful of my time, and really took the pain out of shopping at a dealership! See him if you’re shopping for a Toyota ! More
by Debi
Employees Worked With
Terry in finance, Chris Reed
