Bell Road Toyota

Tim went above and beyond to ensure that our experience was more than pleasant. He got us a great deal as well as taking the time to personally make sure that the car was ready the way we wanted it to be. was more than pleasant. He got us a great deal as well as taking the time to personally make sure that the car was ready the way we wanted it to be. I would definitely recommend anyone go to see him in the future. More

Tim Carrasco is awesome! Didn't even feel like every car buying experience I've had in the past. I definitely recommend asking for him. buying experience I've had in the past. I definitely recommend asking for him. More

Tim took the time to ask me questions in order to show me relevant vehicles. He is keeping an eye out for me and the right vehicle. His patience was very much appreciated. His knowledge about so many vehi relevant vehicles. He is keeping an eye out for me and the right vehicle. His patience was very much appreciated. His knowledge about so many vehicles was impressive! I'm going back and asking for him. More

Great customer service with Tim Carrasco, Internet Manager I want to say thank you to Tim for the outstanding customer service he gave me when I purchased my Corolla. He is personable, caring and not at like I want to say thank you to Tim for the outstanding customer service he gave me when I purchased my Corolla. He is personable, caring and not at like those stereotypical pushy car salesmen. It was a pleasure working with him. Bell Road Toyota definitely has a great asset in Tim Carrasco. Thanks again. More

POOR SERVICE DEPT. Two weeks ago I had my car in for recall repairs. Once there I was told it would be two weeks for parts.Additionally, they failed to fix another issue Two weeks ago I had my car in for recall repairs. Once there I was told it would be two weeks for parts.Additionally, they failed to fix another issue I had asked them to do. I received no call two weeks later, so I called the dealership, who stated the part was in, and we scheduled for several days later. Upon arriving at the service center I waited 13 minutes to meet the assigned representative, Billy S. While I was waiting a man came up to me, inspected my windshield and attempted to tell me he could have the "hardly visible" chip fixed. I passed, as for the two weeks prior I had been harassed with calls and emails about their "suggestions" on other needed work. When originally approached about this I explained I DID just get new windshield wipers just that week and my brakes were looked at 5 days before and were good for at least a year. Billy was surprised and said, " Yeah, I see that. I was just telling you that. At home I noticed a rear light now broken and brought it to his attention. Today when I arrived for my scheduled appointment he advised me the only person who could do the work was not scheduled to work today. He advised I leave my car until tomorrow. Due to my work schedule, that was impossible. He blamed me for not calling and speaking to him personally when scheduling. I was unaware that was the rule .I said I would contact another dealership and he yelled "Yeah, well they'll have to order the part and you will be another two weeks waiting. Good luck with that." I guess I am not surprised, they wanted to charge me several hundred dollars for a while back for what they said was an electrical issue with my rear door, when in fact it was a lego blocking a sensor. Needle nose pliers and I pulled it out at no cost. We live in a very rude, selfish world, but I will use this as a teaching moment for my middle school students. Another warning about car dealerships. More

Excellent Service by Customer Service Mgr - Randell Pongratz I had purchased a new Rav 4. The salmon had said it comes with Tinted windows., However it did not. Had mentioned this in the review and Mr. Pongratz I had purchased a new Rav 4. The salmon had said it comes with Tinted windows., However it did not. Had mentioned this in the review and Mr. Pongratz promptly emailed and called me to fix the issue. He arranged for everything and ensured the windows were tinted free of charge. Appreciate his professionalism and service. More

Today's maintenance check went very smooth and Jeremy was professional with great information on whats coming next. My Rav4 received a car wash as well which was a nice surprise as a customer. Thanks Toyota professional with great information on whats coming next. My Rav4 received a car wash as well which was a nice surprise as a customer. Thanks Toyota and thank you Jeremy D. More

In the past purchasing a vehicle from a dealership was a long drawn out uncomfortable experience. My experience at your dealership was quite different. Tim was very easy to work with even during the negotia long drawn out uncomfortable experience. My experience at your dealership was quite different. Tim was very easy to work with even during the negotiation phase. I’d purchase another vehicle from your dealership and would want Tim to be my salesman. Thank you for such a nice experience More