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Bell Road Toyota
Phoenix, AZ
682 Reviews
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Showing 682 reviews
March 23, 2021
I started to work with Reece Trujillo after I reached out inquiring about a Tacoma. From the beginning, his friendliness and calm demeanor made me feel like he would help me without making me feel pressured, inquiring about a Tacoma. From the beginning, his friendliness and calm demeanor made me feel like he would help me without making me feel pressured, or that he would be so overpowering that I wouldn’t be able to speak about my needs in a new truck. Once we met, I knew I had the right person for my needs. He was patient with me, and made sure I knew all my options before I committed to anything. He was efficient and knowledgeable as well. I felt like we could be friends. Cliff Washington was another pleasure to work with during the paper signing process which always seems to be the most painful part of buying a vehicle. He never tried to talk me into anything I didn’t need. I signed for my purchase for the price that had been agreed upon to begin with. The dealership is spotless, the temperature was right, and there is plenty or room. I felt very comfortable during the entire process. My only suggestion is to have people knock before just walking into Cliff’s office. It happened three times, and I couldn’t think of anything more rude or inappropriate to happen while I was finishing the deal. The man in the office next door was so loud, it was like he was shouting. That was also distracting. I was so glad I had Cliff. Special thanks to Reece and Cliff for going above and beyond what I expected. I would recommend working with the two of them to my best friend. Thank you. I look forward to seeing you next time. Sincerely, Gabrielle Morgan Scharp More
by gmscnm
Employees Worked With
Clifford Washington
March 22, 2021
I had the best experience with Reece. He helped my pick out my dream car. He knew exactly what I wanted and didn’t pressure me into anything else. This was the best car buying experience I’ve had, fast and out my dream car. He knew exactly what I wanted and didn’t pressure me into anything else. This was the best car buying experience I’ve had, fast and easy. So grateful! Thank you More
by jennifer.crowe14
Employees Worked With
Chris
March 19, 2021
Internet Sales Person cheated us. Provided a price with details (I have copy) but in the final sales document increased the price without letting me know. Signed the final doc in good faith not realizing t details (I have copy) but in the final sales document increased the price without letting me know. Signed the final doc in good faith not realizing they added $500 more to what was being provided before. Be aware of this and it can happen to you. I have all the proof of communication. More
by Pratikshya
Employees Worked With
Scott Collins
March 08, 2021
Great Experience everyone was friendly , knowledgeable even received a follow up call after purchase from Customer Relations Mgr. Kelly Thomas . We will be back for sure even received a follow up call after purchase from Customer Relations Mgr. Kelly Thomas . We will be back for sure More
by Chickaboom2017
Employees Worked With
Kelly Thomas
February 25, 2021
I tried to purchase a car from this dealer as the "Costco Authorized" location. Initially when contacted, the dealership texted excellent info such as invoice, Costco discount, incentives and inventory. When Authorized" location. Initially when contacted, the dealership texted excellent info such as invoice, Costco discount, incentives and inventory. When I asked several more questions and attempted to test drive, both Mike Verville and Reece Trujillo when totally silent. Calls to the GM went no where, as he was always in a meeting or with customers. My sense is they did not want to make a Costco sale, or they had made their "number"for the month and weren't interested in this transaction. I will purchase a new vehicle, but not from this dealership. They have been reported to the Costco Auto Program Administration. Bad News. More
by Bill K
Employees Worked With
Mike Verville, Reece Trujillo
January 17, 2021
Tim handled business. My internet requested car was up front and ready to go when I arrived. Less than 2 hours from first meet to driving away in my new car. I got an awesome deal on my Camry. I would 100 front and ready to go when I arrived. Less than 2 hours from first meet to driving away in my new car. I got an awesome deal on my Camry. I would 100% buy from Tim Carrasco again! More
by Matthew
Employees Worked With
Tim Carrasco
January 05, 2021
don't believe the online price ( sale price ) they have the retail price then sale price , when you start to talk price it seems to work it's way past the retail price , when question about it , i was told the retail price then sale price , when you start to talk price it seems to work it's way past the retail price , when question about it , i was told it was add on for dealer prep. and other B.S. stuff , so i will be going on to another dealer , BUT NOT BELL ROAD ANYONE , don't see rees name down here to rate , but don't see anywhere to put - rating.. by the look of rating should have talk to tim ,, hahaha , Eduardo is a excellent salesman , don't see his name to be rated , been looking for a truck for a couple months will keep looking , Just not here . More
by unhappycashbuyer
Employees Worked With
Eduardo ,, rees, R Jarvis
December 21, 2020
If you're smart you'll stay far away from this dealership. I worked with Larry Ajayi, Terrence Wild (Finance) and another manager (cant remember his name but looked to be about 50, white guy and dealership. I worked with Larry Ajayi, Terrence Wild (Finance) and another manager (cant remember his name but looked to be about 50, white guy and right arm has a sleeve tattoo). Full disclosure - I was a fool to buy a vehicle from them as all the warning signs were there and I did not pay heed. First - for my trade I was told that I would get $7k then they said they had to subtract $500 for "inspection and security". My first sign that I should've walked. Second - when purchasing a vehicle one would think that as a customer the sales representative would afford that customer the opportunity to look at the vehicle closely. Not so with Larry Ajayi. When I attempted to do this all he kept saying was "this is a new vehicle there is nothing to look at." My second sign that I should've walked Third - When I asked Terrence Wild from finance for a paper copy of the contract he told me that is was a new system and he couldn't print the contract for me to look at. My third sign that I should've walked. Do I deserve an A+ for stupidity? Yup. But if my stupidity benefits at least 1 of you - then good. More
by whsvb0203
Employees Worked With
Terrence WIld, Larry Ajayi
December 20, 2020
On 11/28/2020, we purchased our leased vehicle. We decided to use Toyota financial for our loan needs. I am highly disappointed with the games and the cowardly tactics that were used during the buying decided to use Toyota financial for our loan needs. I am highly disappointed with the games and the cowardly tactics that were used during the buying process. We walked out with a loan from Toyota financial after two hours. I find that my credit was run twice and a third time when the loan was sold to a different company. I was better off getting finance with my credit union and saving $2,500 in dealer finance fees. Back story, we've leased many Toyota's and brought family and friends to this dealership. After five Toyota's, we will never come back, and I will actively speak out about this dealer's shortcomings. In two years, I will go to Avondale Toyota to leases a new vehicle. More
by Surprise
Employees Worked With
Danny Cantillo
December 19, 2020
Tim was great. He made this one of the most pleasurable car buying experiences I've ever had and that is saying a lot, as most are very stressful and make you feel like questioning your decision. His c car buying experiences I've ever had and that is saying a lot, as most are very stressful and make you feel like questioning your decision. His communication was outstanding and he always addressed my questions and concerns, even early on in the research process. He was really a breath of fresh air as my personal experience with sales staff at other Toyota dealerships has been very poor as most are rude, arrogant, and act like they are doing you a favor to look at a Toyota. I would highly recommend reaching out to Tim for you next vehicle purchase. More
by mdbowdish
Employees Worked With
Tim Carrasco
