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Bell Road Toyota

Phoenix, AZ

3.2
685 Reviews

2020 West Bell Rd

Phoenix, AZ

85023

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Showing 685 reviews

January 19, 2025

Got the car out in appropriate time of the service. I would recommend Bell Toyota for all your auto needs More

by lennard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Todd
January 12, 2025

I went in and was set to dive away in a vehicle went back today after being called three times yesterday about my appointment. Well I went in today and no one listens they just do there thing I was suppose t More

by Tj6368
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Well no one knew anything about me and I supposed I already bought a vehicle , CARLOS AYON CHAVEZ
January 11, 2025

I had an appointment for a 20,000 mile checkup at 8:40am. I arrived on time. It took at least 10 minutes before my service advisor approached me. At 11:50 my car was ready. That is a long time to wait for an More

by tom85308
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduardo
January 09, 2025

Our saleman was great. The whole process was pleasant and thoughtful. Will do business again in the, and yet... they have to pay their employees somehow 😁 More

by Hdt00770
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Salazar
December 01, 2024

Do not go here they are all liers West Time these people will give you a runaround do not come to this location customer service lies too they do not stand be. Findproduct More

by yolibear9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Rawson
November 20, 2024

Bell Road Toyota's Steve Kohl and "Moe" Dahdal in Finance made buying a car an easy and pleasant experience. Thanks, gentlemen. More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kohl, Musa Dahdal, Moe Dahdal
October 31, 2024

My salesman Q was very pleasant and made the experience such a good one that I look forward to doing business with him in the future. Roger Haddad was very transparent and professional so much that I will More

by Colleen Groenke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Q, Roger Haddad, Moe Dahdal
Nov 07, 2024 -

Bell Road Toyota responded

Colleen, Thank you for taking the time to share your feedback with us. I can't wait to tell the team how happy you are with the service you received! It was a pleasure to serve you!

October 29, 2024

They listed a Used car for 19,000 when we got into the finance office they up the price to 23,000 Without telling us. Do not recommend this dealer. More

by Laura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Musa Dahdal, LIAM BUCKLEY
Nov 07, 2024 -

Bell Road Toyota responded

Laura, Thank you for posting a review. We appreciate the time you took to let us know where we might have dropped the ball on your experience with us. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. Your feedback is valuable to us, and we'll use it to improve our products and services in the future. Thank you for your feedback.

October 27, 2024

Great service from Tanner King. Our car was ready when promised, everything went smoothly, and great job regarding the progress. More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Vielma, CARLOS AYON CHAVEZ
Nov 07, 2024 -

Bell Road Toyota responded

Marty, Thank you for your comments. Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

September 15, 2024

I called a week ago and left a message to schedule service on my truck. Four days later (no response from the service department at this point) I decided to call corporate customer service. They apolo More

by Eric
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott , Todd Rawson
Nov 07, 2024 -

Bell Road Toyota responded

Eric, We're sorry to hear that you had a bad experience with us regarding the Service Department. We are truly sorry we did not meet your expectations. We'd love to help where we can and make sure that your next experience is better. Please feel free to reach us at 480-605-0587 so we can correct and learn from your experience. Thank you again for your honest feedback.

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