Bell Lexus North Scottsdale

I have been dealing with Bell Lexus for several years now. I had no complaints when our cars ware under warranty. But since the warranty expired, and the charges for the service/repair visits began, I now. I had no complaints when our cars ware under warranty. But since the warranty expired, and the charges for the service/repair visits began, I have had nothing but problems with this Dealer. First, the car went in for service and a few hours after I drove the car home, smoke began pouring out from the hood. The cause was a fire in the engine, started from a rag left in the engine by one of the service workers. Adding injury to insult, the dealer denied any responsibility, until...... one of their employees identified the rag as one used by the dealership. The staff at the dealership was less than apologetic, and they offered a free car wash with detailing as a consolation offering. The second episode came about a year later when I selected sheepskin covers to protect the front seats. Since it took two days to install the sheepskin, they delivered the car to my home. I was stunned when the car arrived and I opened the door to view the covers. Wrinkled, crooked, and looking for all practical purpose like the work of a prankster/child! I could not believe that the dealer actually believed that one of their customers would ever accept such a shoddy job. The dealer rep begrudgingly took the covers back, after a much-heated discussion. Now, I have had a number of sheepskin car seat covers installed over the years and they have always looked very classy, almost like upholstery; not a bulge or a loose edge anywhere. Obviously none were purchased from Bell Lexus. The final blow came a few weeks ago when Bell informed me I would need new brake pads and a new steering fluid hose. The cost quotes seemed way out of line, so I began checking around. I have just had the work completed at a reputable repair shop for 25% of the cost quoted by Bell. The savings was considerable -$600- compared to what Bell would have charged and I was very pleased with the service I received. I am very disappointed in Bell Lexus and could not recommend their services to anyone. More

I went to this dealership because it was closer to my new house. When I got there I met with my advisor and he was not really interested in my concerns but in just writing the repair order. Felt that I had t house. When I got there I met with my advisor and he was not really interested in my concerns but in just writing the repair order. Felt that I had to express my concerns more then once do to him doing other things other then listen to me. The prices were higher then other Lexus dealerships in the area. He stated that management says they don't have to match prices on same service. I thanked him for his time and went to another Lexus dealership and got the service done. This dealership is the reason why dealerships have a bad reputation and take there cars to independent shops. More