Bell Lexus North Scottsdale

Jerry was the best Lexus dealer I spoke with in the Phoenix area. He answered all of my questions,found the vehicle I wanted nearby, procured the vehicle for me, and made the lease experience seamless Phoenix area. He answered all of my questions,found the vehicle I wanted nearby, procured the vehicle for me, and made the lease experience seamless and worry-free on my end. Once I got to the dealership, everyone there was very helpful and courteous as well, especially Savannah who demonstrated the features in my car for me before I left. More

I've been a customer of Bell Lexus since 2004 and I have been extremely happy with them. I am on my third Lexus and the service cannot be beat! I call my Service Advisor and he knows instantly who I am have been extremely happy with them. I am on my third Lexus and the service cannot be beat! I call my Service Advisor and he knows instantly who I am and what car I am currently driving. They have a very nice waiting room with food and drinks, massage chairs, a "quiet" room and you leave with a clean loaner car. I have been contemplating buying a Mercedes, but I waver because my next door neighbor has two new Mercedes and I am leary of their service department. I think that I would rather buy another Lexus and have EXCELLENT service than buy a Mercedes and deal with crappy service. More

Dan, my service representative isawesome & professional & cares that I get what I need. I like that the lounge has different areas so I can be in the area that suits my needs example - quie professional & cares that I get what I need. I like that the lounge has different areas so I can be in the area that suits my needs example - quiet w/ low light, or TV area, golf area, computer desk. More

I love this Lexus dealer and my service rep. I probably would never buy any other car but a Lexus because of the way I'm treated in service. They make you feel special. Very accommodating and great recept would never buy any other car but a Lexus because of the way I'm treated in service. They make you feel special. Very accommodating and great reception. More

I am pleased with their service plus I took advantage of the detail offer for 159.00. My car is a 2002 ES300. It looks better than new - I love my car. the detail offer for 159.00. My car is a 2002 ES300. It looks better than new - I love my car. More

My service advisor Tom, at this location has taken care of my vehicle for years. I trust him and he looks out for me while my husband serves are country in Japan. I never worry that he is just trying to bi of my vehicle for years. I trust him and he looks out for me while my husband serves are country in Japan. I never worry that he is just trying to bill up services or sell something I don't need. Also if I have a problem with the vehicle, Tom quickly resolves things as I frequently stay. More

We know Lexus dealerships to be clean but this one blew away all the others. I plan to do more business here and hope they keep it the same. The people they have here are outstanding-my Service Adviser w away all the others. I plan to do more business here and hope they keep it the same. The people they have here are outstanding-my Service Adviser was fantastic. More

Jim Gillentine was our sales rep/Salesman/Salesperson/Sales Dept./Sales ,consultant. He was excellent knew exactly how much to push (or not); when to say/sell the car; etc. He rep/Salesman/Salesperson/Sales Dept./Sales ,consultant. He was excellent knew exactly how much to push (or not); when to say/sell the car; etc. He had a very good feel for how to treat us from the first time he met us. I enjoyed working with him and would gladly purchase another vehicle from him. More

BUYER BEWARE. I found a pre-owned car online 2012 with only 5,500 miles. The salesman and I worked to bring the price down to a smokin' good deal. I was very satisified at that point. I arranged to drive only 5,500 miles. The salesman and I worked to bring the price down to a smokin' good deal. I was very satisified at that point. I arranged to drive the 2 hours to the location to purchase my vehicle; running a little later than expected, I called them 30 minutes out to assure them I was on my way and I specifically asked about the condition of the car all the time they were saying "If it was not pre-owned, we would put it in the show room". Upon arriving, Neil tells me, "We have something to show you..it JUST happened". He brings me around to the bumper of the car where there was obviously OLD damage/rip to the bumper near the light on the rear right of the car. To appease me, they were willing to fix the bumper telling me that it would NOT show up on Carfax....when in fact any time a panel is replaced on a car, it DOES appear on Carfax; they also offered a lower price for the vehicle. Their characters were shady and aggresive. I had a backup plan vehicle essentially the same car but a few more miles on it at Chandler Lexus; I calledChandler Lexus up and asked them to please get the car ready, and I bailed on the Bell Lexus deal and went to Chandler where the customer service and entire car purchasing experience was exceptional. The car was prisitne as they had reported and in perfect condition AND for a smokin' deal. My advice: you might get lucky at a shady dealership, but be careful about getting screwed with a lemon. Go to Chandler Lexus. Just google each of the dealerships for yourself...you'll see quite a difference in reviews. And Bell Lexus is not a member of BBB. Lucky for me, I didn't take the bait. GO TO CHANDLER LEXUS...you won't regret it. More

Went to purchase 2009 CTS-V, car was dirty and this was at night. Seen the car they stated they would was and prep the car before delivery. I got the car Mr. Neal stated they left the door open when washin at night. Seen the car they stated they would was and prep the car before delivery. I got the car Mr. Neal stated they left the door open when washing and the electrical shorted out. They gave me a WeOwe for the shortage, mats, body work, wheels being scratched and scuffed. Brought the car back the next day. After several days went to pick up the car they did not fix anything and advised I have to take the car. I refused Mr, Norman Neal stated he couldn't fix the car and I had to take it the way it was. I asked for my car back a 2007 Charger Xrt8. The gave me my car back advising me it was way to much work for them to do and for a $41000.00 car was not worth the time. I did take my car but now they still have not canceled the loan on the one I gave back. At this point I am speaking to an attorney for further assistance. Do Not Buy A Car Here BAD CUSTOMER SERVICE BEWARE WHAT THEY SAY IS ALL LIES. ME NEAL STATED HE WORKED THERE FOR YEARS AND COME TO FIND OUT IT WAS A COUPLE MONTHS. More