Bell Lexus North Scottsdale

Bell Lexus did it again! Wow! Bell Lexus and their sales staff do it again. This the second vehicle I have leased through Bell Lexus and Neil Washburn. I can always count of b Wow! Bell Lexus and their sales staff do it again. This the second vehicle I have leased through Bell Lexus and Neil Washburn. I can always count of being treated great and getting a great deal. I won't deal with anyone else! More

Great dealership from Sales to Service to Management What a great dealership from Sales to Service to Management, in 25years I have never dealt with a dealership like Arrowhead Lexus. In my 25 years of o What a great dealership from Sales to Service to Management, in 25years I have never dealt with a dealership like Arrowhead Lexus. In my 25 years of owning different vehicles I have never experienced excellent service like Arrowhead Lexus. I purchase a used vehicle from Simon and he was very informative and helpful. To my surprise almost 1 year later Simon will greet me with a great attitude and respect Wow that is amazing. I had some issue with my Vehicle, and the service department was amazing, I have never encountered this type of service from anywhere. I have recommended Arrowhead Lexus to my friend and co-workers and they have been amazed. I had to write this because when a customer like me have an issue with there vehicle, we always forget it is the manufactor that built the vehicle not the dealership and because of the great service at Arrowhead Lexus it has been a great experience. More

I was floored with my entire experience at Bell Lexus I was parting ways with my 2004 BMW 330xi, and was looking for a upgrade. It was a Saturday and we had been to a slew of other dealerships and was in I was parting ways with my 2004 BMW 330xi, and was looking for a upgrade. It was a Saturday and we had been to a slew of other dealerships and was in the market for a Lexus. As we were driving down Scottsdale Road, we spotted Bell Lexus. We figured the place was closed, being that it was around 7 o' clock, but we decided to take a look and check out their inventory. As we we arrive we noticed that the place was in fact closed but someone approached us out in the lot and asked if we had any questions at all. I said I was just looking and I knew that they had just closed so I didn't want to take up any of his time, so I asked for his card so that I could stop by on Monday. The following Monday, I went to a slew of other dealerships, and still hadn't found, "the one". So again last stop, I went to Bell Lexus. As soon as I walked in, I instantly felt welcome. At no point did I get the snooty, pretentious feel that you get at some luxury dealerships. I was greeted with a handshake, and a smile, and Neil asked what he could help me out with. I gave him a ballpark idea of where I wanted my monthly payments to be, and what I could afford. We looked through the inventory and we landed on a Lexus 2013 GS350. We test drove it and it was solid. Everything was there. The customer service, the ideal car, cost, and all the perks. I was sold. Overall, was floored with my entire experience at Bell Lexus. Especially coming from Neil. Not only does he understand the idea of customer service, but also understands the idea of building a relationship with the people he comes in contact with. Very personal, great attitude, and knows how to treat a customer. More

Happy Bell Lexus customer I worked with David and left very satisfied with a beautiful ES 350. I want to thank everone at Bell Lexus for being so kind and taking such good care I worked with David and left very satisfied with a beautiful ES 350. I want to thank everone at Bell Lexus for being so kind and taking such good care of me and seeing that I left their showroom happy. More

The Entire Process Was Pleasant Normand Neal and his team; David, Shannon, Karen, and Hillary were most helpful, efficient, courteous and professional. The entire process was pleasan Normand Neal and his team; David, Shannon, Karen, and Hillary were most helpful, efficient, courteous and professional. The entire process was pleasant and the most professionally handled we have experienced. I recently visited the Penske team and it made this all the more impressive. More

The Best Service Eric Willis is the best service advisor. He so thorough and efficient! By the way, the young lady in the café (I don't have her name) was exceptional Eric Willis is the best service advisor. He so thorough and efficient! By the way, the young lady in the café (I don't have her name) was exceptional too. More

polite and accomodating Just purchased IS250 from Michael Gelbert at the dealership. What a nice man. The service was great and the entire staff was very polite and accomodat Just purchased IS250 from Michael Gelbert at the dealership. What a nice man. The service was great and the entire staff was very polite and accomodating. We love our new vehicle. Will shop here again. More

a great experience each time I've bought three cars from Bell Lexus over the past fifteen years and each time has been a great experience. I'm sadly only in the pre-owned market, I've bought three cars from Bell Lexus over the past fifteen years and each time has been a great experience. I'm sadly only in the pre-owned market, but the salesmen were always courteous and took care of me no matter how clueless my car buying knowledge was. The new dealership on Scottsdale Road is clean and has a comfortable, well stocked with snacks, lounge where I didn't mind waiting from time to time. More

Great Salesman but oops tires were wrong. We drove from Southern California to Scottsdale to buy a 2008 SRX Cadillac that Bell Lexus was advertising. The dealership was beautiful. Ben Van Mol We drove from Southern California to Scottsdale to buy a 2008 SRX Cadillac that Bell Lexus was advertising. The dealership was beautiful. Ben Van Mol, our salesman, was organized, polite and honest. We appreciated his tremendous effort to get us on our test drive and purchase the vehicle quickly. We drove the car home that day. When we got home our son who works for American Tires noticed that the front tires should be on the back and the back tires on the front. We took it the next day to get the switch done. Then we found out why the dealers service dept had switched the tires. The SRX rims had a inside weight on rim that rubbed on brakes. The service dept at Bell Lexus should have know better. Luckily, we made it home safe and American Tires could fix the problem with little cost. We love the car. More

Considerate of our Time Recently purchased a used high quality vehicle from Bell Lexus and I must say having purchased numerous vehicles in my lifetime I kind of know what to Recently purchased a used high quality vehicle from Bell Lexus and I must say having purchased numerous vehicles in my lifetime I kind of know what to expect from the overall sales and finance process which can be quite uncomfortable and time consuming, however Neil Washburn, our sales person was considerate of our time and put to gether an excellent deal which we were very happy with, I not only highly recommend this Dealership but Neil as well. The financing dept was also consderate of our time and we went through all the paperwork quickly. More