Bell Lexus North Scottsdale

I was surprised at the service Anymore you get used to bad service. I mean, it's everywhere; at lunch, the doctor, even Nordstrom sometimes. I guess I shouldn't have been, but I w Anymore you get used to bad service. I mean, it's everywhere; at lunch, the doctor, even Nordstrom sometimes. I guess I shouldn't have been, but I was very surprised when I brought my car in for service at Bell Lexus. They greeted me immediately and took care of me every step of the way. I never wondered what was going to happen next, or when. They valued my time! It's been a long time since that has happened. More

I love coming to Bell Lexus Wow this Lexus dealership is superior to any other dealership I've been to. The overall appearance is spotless, and well maintained. The staff are re Wow this Lexus dealership is superior to any other dealership I've been to. The overall appearance is spotless, and well maintained. The staff are really customer oriented and polite. I also enjoyed the complimentary iced tea/coffee and food available that is cooked to order. My parents have bought 3 different Lexus in the past 7 years and have had the best experience at this location. They are always able to get their vehicles serviced quickly and are given complimentary loaner cars each time. The next time I decide to purchase a new car I know where I'm going. More

Amazing service All members of the Lexus North Scottsdale are incredible. They really take care of the client and they deserve a 5 stars on each level. I highly re All members of the Lexus North Scottsdale are incredible. They really take care of the client and they deserve a 5 stars on each level. I highly recommend this dealership. More

Amazing dealership! Gary is the best service representative i have ever delt with! He is awesome! Makes my experience much more enjoyable than most service reps. Im alwa Gary is the best service representative i have ever delt with! He is awesome! Makes my experience much more enjoyable than most service reps. Im always happy with the work i recieve at Bell Lexus. They are an amazing dealership! Very happy with them! More

New battery Great customer service was extended by "James" in the parts and service department. I needed a new battery for my ES 300. The car is garaged and co Great customer service was extended by "James" in the parts and service department. I needed a new battery for my ES 300. The car is garaged and collects dust and the security system kills the charge if I do not disconnect cables if it is to be stored for an extended time period. James was very polite and honest in handling my purchase of the new battery. More

Irwin is great to work with Irwin was a pleasure to work with. He bent over backwards to make our experience as smooth and easy as possible, The entire team from Irwin to the s Irwin was a pleasure to work with. He bent over backwards to make our experience as smooth and easy as possible, The entire team from Irwin to the sales manager to the delivery team met every expectation we had. More

Wonderful Dealership Irwin Baker is an amazing car salesman. He is polite and professional, warm and friendly, and he had answers to all of our questions. I came in for Irwin Baker is an amazing car salesman. He is polite and professional, warm and friendly, and he had answers to all of our questions. I came in for a test drive on a Friday, brought my wife back for a test drive on Saturday, and we bought the new car on Monday. The entire sales staff was very patient with us and gave us plenty of time and space to crunch the numbers to make sure this new car would fit in out budget. I would definitely go back again and buy another new car from Irwin. More

Very nice dealership This is my 2nd time at Bell Lexus service even though Arrowhead is closer to my house. Shannon my service writer was very professional and addressed e This is my 2nd time at Bell Lexus service even though Arrowhead is closer to my house. Shannon my service writer was very professional and addressed everything I had an issue with. I have own a Lexus for many years and other service writers at there other store should be trained by Shannon. I found my new service writer as long as I own a Lexus. Very nice Dealership also.... More

Deceitful and failure to give full disclosure We purchased a Certified 2015 GX460 from Bell Lexus, trading in a vehicle with Illinois plates. We wanted our Illinois plates transferred over to our We purchased a Certified 2015 GX460 from Bell Lexus, trading in a vehicle with Illinois plates. We wanted our Illinois plates transferred over to our newly purchased Lexus. Bell Lexus said we should purchase Arizona plates instead as this was easier for Bell Lexus regarding paperwork etc. We have a bundled State Farm insurance plan with three other vehicles in Illinois. We later received a plate suspension notice from the Arizona Department of Motor Vehicle. They said our newly purchased Lexus needed to be insured with an Arizona insurance company and not an Illinois insurance company. We returned to Bell Lexus and asked why they insisted that we purchase Arizona plates and explained the dilemma to them. They refused to cover the charges associated with our plate problem and said we should have known that the car needed to be insured with an Arizona insurance company. We will never purchase a vehicle from them again as they should have informed us of this fact. How would we know this information??? More

Customer service Totally horrible/non-existent service from this dealership. Did a live chat about a month ago regarding a part. I was told someone would get back to b Totally horrible/non-existent service from this dealership. Did a live chat about a month ago regarding a part. I was told someone would get back to be shortly. IfFollowed up with an email to the part department about two weeks later. To date I have not heard from anyone. If they are unwilling to sell me a part they are probably unwilling to sell me a vehicle. They are not the only dealer out there! More