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Bell Honda - Service Center

Phoenix, AZ

4.3
1,028 Reviews
Call Service Center (602) 490-8877

1,028 Reviews of Bell Honda - Service Center

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June 21, 2024

Great customer service! Everything gets done in a timely manner. Faith did excellent with communication and overall customer satisfaction More

by Ihall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
faith
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June 21, 2024

The service advisor provided great customer service. He was a very good communicator. He kept me advised on the status of the service that was being performed. He even followed up with me the day after More

by JD.MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Yan
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June 20, 2024

Tanner was fantastic. Helped me decide what needed to get done, kept me aware as service continued, and got me my vehicle back in good time with no problem. No muss, no fu More

by SFRISHCOSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
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June 19, 2024

Wait was terrible and service was lacking they left my dashboard blank I couldn’t even see the odometer or fuel levels every thing was blank More

by PEREZALC.BEAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Jul 01, 2024 -

Bell Honda responded

Thank you for taking the time to share your feedback about your recent visit to our service department. We sincerely apologize for the unacceptable wait time and the issues you experienced with your vehicle's dashboard after the service. To address your concerns promptly and ensure your vehicle is in proper working order, we encourage you to contact our Service Manager, Justin Tran, at 602-298-2039. Justin is dedicated to resolving customer issues and will work with you to rectify this situation as quickly as possible. Your feedback is invaluable to us as it helps us improve our services and customer satisfaction. We appreciate your patience and the opportunity to make things right. We hope to restore your confidence in our dealership and provide you with the high level of service you deserve.

June 19, 2024

Car was dirty and it is way too expensive to repair in your shop! Took so long and the car was not cleaned itbtook thrm 1 hour in addition to wash the outside of the var More

by VRPA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brando was disrespectful Benjamin was helpful
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Jul 08, 2024 -

Bell Honda responded

Thank you for taking the time to share your feedback regarding your recent service experience. We sincerely apologize for any inconvenience you encountered. Your experience with us is important, and we regret that we did not meet your expectations. We understand your frustration regarding the cleanliness of your car and the time it took for the service. It is our goal to provide efficient and high-quality service to all our customers, and it is clear we fell short in your case. Additionally, we acknowledge your concerns about the repair costs and will work on providing more transparent and competitive pricing. To discuss your experience further and to address your concerns, we invite you to contact Justin Tran, our Service Manager, at 602-298-2039. Justin is committed to understanding your situation and ensuring that we take the necessary steps to improve our service. Thank you for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

June 19, 2024

I always take my car to Bell Honda because the service is always good and the service staff is friendly and efficient. More

by EMY724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Williamson
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June 19, 2024

Have been coming to this location for 9years now and I will never change it. Best service and they are so helpful in every services my car needs. More

by ELLISA.SOLLIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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June 19, 2024

My service is always accurate and with convenient weekend hours. I appreciate my service advisor cuz he always keeps me up to date on any additional services that I need. More

by MRSPEEL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
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June 19, 2024

Very nice and friendly. Got my car fixed quickly and runs awesome now. Thank you very much!!!! More

by JENUIN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
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June 19, 2024

I received excellent service in a timely manner and the cost was less than quoted. More

by MATTISON
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
TJ Ridenour
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