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Bell Honda - Service Center

Phoenix, AZ

4.3
1,028 Reviews
Call Service Center (602) 490-8877

1,028 Reviews of Bell Honda - Service Center

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July 21, 2024

I couldn’t be more pleased with Faith. She got my car in on time and I got it back when she said I would even though I added another service I needed. I highly recommend Faith as a servic More

by llievsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith
Report | Print
Jul 26, 2024 -

Bell Honda responded

Thank you for your wonderful review! We’re thrilled to hear that Faith provided timely and reliable service, and that you were pleased with the additional checks done on your Ridgeline. Your recommendation means a lot to us, and we’re glad you had a stellar experience. If you need any further assistance, don’t hesitate to reach out. Thanks again for your feedback!

July 21, 2024

This was my first service. Brandon handled everything smoothly and efficiently. Thank you. See you at next service interval. More

by dan.hildebrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in service.
Report | Print
Jul 26, 2024 -

Bell Honda responded

Thank you for your feedback! We’re glad to hear that Brandon handled your service smoothly and efficiently. We look forward to seeing you at your next service interval. If you need anything else in the meantime, don’t hesitate to reach out.

July 21, 2024

Took three tries to get them to put up engine under cover. Said it was done twice and wasn’t. Put front engine under shield in car and did not tell me. Changed oil and did brakes ok. More

by strbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dealt with Brandon. He was ok. , Steve Emery, Q Barrino, Max Dunmire
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Jul 25, 2024 -

Bell Honda responded

We apologize for the repeated issues you faced with the engine under cover and for the miscommunication. Your feedback is important to us, and we want to address these concerns directly. Please contact Trish Viramontez at TViramontez@vtaig.com so we can resolve this matter and ensure it doesn’t happen again. Thank you for bringing this to our attention.

July 20, 2024

Alex was very helpful and made sure I understood exactly what was going on. With videos showing what happened they really went above and beyond More

by jkpfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Alfaro
Report | Print
Jul 26, 2024 -

Bell Honda responded

Thank you for your great review! We're pleased to hear that Alex was very helpful and ensured you understood everything clearly. It's fantastic to know that the videos and the extra effort made a difference for you. We appreciate your feedback and are glad to have exceeded your expectations. If you need any further assistance, please feel free to reach out. We look forward to serving you again!

July 20, 2024

They were very nice and friendly and they did the work quickly so we didn’t have to wait too long More

by ANNINAZ.92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Dunmire
Report | Print
Jul 26, 2024 -

Bell Honda responded

Thank you for your kind words! We’re glad to hear that you found our team nice and friendly, and that we completed the work quickly to minimize your wait time. Your feedback is greatly appreciated. If you need any further assistance or have any questions, please feel free to reach out. We look forward to serving you again!

July 20, 2024

Honda treated service department was outstanding! Faith my service advisor was very helpful and very knowledgeable and answered all my questions. More

by ENJLBOYZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faith Williamson
Report | Print
Jul 26, 2024 -

Bell Honda responded

Thank you for your wonderful review! We're thrilled to hear that you had an outstanding experience with our service department and that Faith provided you with helpful and knowledgeable assistance. Your satisfaction is our top priority, and we're glad to know that all your questions were answered. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

July 20, 2024

They had our vehicle for 13 days as we waited for parts to arrive. Once it was fixed and we went to pick up the car they stated “oh by the way [this other part] will need to be replaced very soon” like wh More

by MAGGIEFERNAND022O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin
Report | Print
Jul 25, 2024 -

Bell Honda responded

Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced with your vehicle repair and the additional recommendations provided at pickup. It's important to us to communicate all necessary repairs and updates in a timely manner. We understand how frustrating it can be to face unexpected issues, especially after a long wait. Please reach out to Trish Viramontez at TViramontez@vtaig.com. She will be able to review your situation and work with you to address any concerns and find a satisfactory resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

July 20, 2024

Alexi, my service mgr is great. Bell Honda is my favorite dealer! I have Fords and Audis as well. More

by ROBE.RT.E.WEBB230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Alfaro
Report | Print
Jul 26, 2024 -

Bell Honda responded

Thank you for your great review! We're delighted to hear that Alexi, your service manager, made a positive impression and that we are your favorite dealer. We appreciate your loyalty, especially considering your experience with Fords and Audis as well. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to continuing to serve you!

July 20, 2024

I have always received great customer service. Faith handled my service this time and she was amazing. More

by LORLYN.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith
Report | Print
Jul 26, 2024 -

Bell Honda responded

Thank you for your continued support and for sharing your experience! We’re thrilled to hear that you’ve always received great customer service and that Faith was amazing in handling your service. Your satisfaction is our top priority, and we’re glad to know that Faith made a positive impact. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

July 20, 2024

Very fast service, very friendly employees. Clean waiting area and bathrooms. Would definitely recommend this place to my friends and family. More

by AMYCQUILON86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Carillo
Report | Print
Jul 26, 2024 -

Bell Honda responded

Thank you for your positive review! We're thrilled to hear that you experienced fast service and found our employees friendly. It's great to know that you appreciated the clean waiting area and bathrooms as well. Your recommendation to friends and family means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!

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