Bell Honda - Service Center

I brought my car in to have an air conditioning problem diagnosed. Some additional services were recommended to me, and I agreed to have the spark plugs replaced and the valve adjustments since my car is diagnosed. Some additional services were recommended to me, and I agreed to have the spark plugs replaced and the valve adjustments since my car is close to 90,000 miles. In regards to the a/c, it was noted that the aftermarket cabin filter was restricting air flow so it was recommended I replace it with an OEM filter. I declined this service, since it would’ve been $90 and I can easily purchase and replace the cabin filter myself for much cheaper. When my car was returned to me, I noticed the air conditioning was making a high pitched whistling noise. A few days later, I returned to Bell Honda and purchased a genuine Honda cabin filter. When I went to replace it, I pulled out the old filter and found it completely crumpled and torn, as if it had been carelessly shoved into the slot. I replaced it with the Honda filter I purchased and my a/c is working fine now. I am extremely disappointed in how my car was returned to me, especially after spending over $1,000 for all the other service items. Communication from the advisor was also not great. I had to call more than once to ask questions about the recommended services and to make sure my car would be ready before the service center closed at 5pm. More

Great service advisor thank you for explaining options and completing repair same day. Will be back and completing repair same day. Will be back More

They are professional, did good work and responded timely. Joshua is engaging and also knowledgeable. timely. Joshua is engaging and also knowledgeable. More

While the sales department is absolutely terrible, the service team specifically Crystal always comes through! service team specifically Crystal always comes through! More