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Bell Honda - Service Center

Phoenix, AZ

4.3
898 Reviews
Call Service Center (602) 490-8877

898 Reviews of Bell Honda - Service Center

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June 14, 2024

Joshua helped me make the appointment and the car was ready before the time he told me it would be done. More

by KDFOLLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Q Barrino
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Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that Joshua provided excellent service by helping you make the appointment and ensuring that your car was ready ahead of schedule. Customer satisfaction is very important to us, and we appreciate you taking the time to share your positive experience. If there's anything else we can assist you with or if you have any more questions, please feel free to reach out. We look forward to serving you again in the future!

June 14, 2024

Your waiting area needs work. It is dingy and dark with no amenities. How about a tv? The coffee machine was nice and there eventually was popcorn. But it’s not up to the standard More

by 3JENRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your feedback with us. We apologize that your experience in our waiting area did not meet your expectations and was not up to the standards you experienced at previous Honda dealerships. Your comments are noted. We appreciate your suggestions, including adding a TV and ensuring consistent availability of amenities like coffee and popcorn. Customer comfort and satisfaction are important to us, and we will take your feedback into consideration as we strive to improve our facilities. If there's anything else you'd like to share or if there are specific improvements you'd like to see, please feel free to reach out. We value your input and hope to provide a more enjoyable experience for you during your next visit. Thank you for your feedback and for choosing our dealership.

June 14, 2024

Bell Honda has always treated me like they really want my business. I have ONLY used Bell Honda for every car I have purchased since the mid 90's, and I have ONLY had Bell Honda do maintenance on my vehic More

by LEEHILL2432
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Bell Honda responded

Thank you for your loyalty and positive feedback! We greatly appreciate your trust in Bell Honda for all your vehicle purchases and maintenance since the mid-90s. It's wonderful to hear that our team has consistently provided you with excellent service and kept your cars in top-notch condition. Your satisfaction is our priority, and we look forward to continuing to exceed your expectations in the future. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your business and appreciate your long-standing relationship with us!

June 14, 2024

I specifically go to this dealership because of the service Josh provides. His services is next level. More

by Levi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're thrilled to hear that Josh has consistently provided you with exceptional service. We greatly appreciate your loyalty and trust in us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to serving you again in the future!

June 14, 2024

Joshua was great and really professional, as well being providing sufficient information about the services being provided. More

by rcowles3
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that Joshua provided you with great and professional service, while also ensuring you had sufficient information about the services being provided. Your satisfaction is important to us, and we appreciate your kind words about Joshua's professionalism. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We value your business and look forward to serving you again in the future!

June 14, 2024

Way over priced for service. Better to go to independent shop. Oil change only here, if there is a coupon. More

by TERRY66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Q Barrino
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June 14, 2024

I purchased a 2019 Honda Civic a few months back, the purchase process was difficult and made more challenging by your staff. I was repeatedly pressured to accept add-on costs for things that I did n More

by Honda Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jafaro was the only helpful and friendly employee., Angel Delgado
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June 14, 2024

Very pleased with the professional, courteous, and knowledgeable service manager (Brandon). And, very pleased with the quality of workmanship. More

by GSD681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 17, 2024 -

Bell Honda responded

Thank you for your wonderful feedback! We're thrilled to hear that Brandon provided professional, courteous, and knowledgeable service as the manager, and that you were pleased with the quality of workmanship. Customer satisfaction is our top priority, and we're grateful for your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future!

June 13, 2024

Very quick to help complete two recalls, an oil change, and multi-point inspection. However, tried to upsell maintenance services that I had already done the week before. More

by BDSABO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Reyes
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June 13, 2024

The service was excellent from the time O called until the gave me the keys back with all the service done. Excellent More

by Oscar R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven service department
Report | Print
Jun 13, 2024 -

Bell Honda responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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