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Bell Honda - Service Center

Phoenix, AZ

4.3
898 Reviews

898 Reviews of Bell Honda - Service Center

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June 15, 2024

Joshua and Bell Honda have consistently exceeded my expectations. I only bring my car there. More

by BAZZARELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're thrilled to hear that Joshua and the rest of our team have consistently exceeded your expectations. Providing excellent service is our goal, and we're delighted that you choose to bring your car to us for all your automotive needs. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your loyalty and trust in us, and we look forward to continuing to provide you with exceptional service in the future!

June 15, 2024

Bell honda service department is a trustworthy service shop. Tanner does not try to sell you products and services you do not need. He and the team are reliable and are consistently exceptional in the ser More

by CHERYLD33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're delighted to hear about your positive experience with Bell Honda's service department and specifically with Tanner. It's great to know that Tanner and the team provide trustworthy service without pushing unnecessary products or services. We understand the importance of reliability and exceptional service, and we're glad that Tanner ensures your vehicle's safety and performance during each service visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to provide you with excellent service in the future!

June 15, 2024

Excellent service. Kept me well informed all along the way. Very timely and substantive evaluations More

by Jessek225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Dunmire
Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're delighted to hear that you received excellent service and that you were kept well informed throughout the process. Providing timely and substantive evaluations is important to us, and we're glad that we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future with the same level of excellence!

June 15, 2024

TJ did a great job getting me in and taking care of all my vehicles needs. He then followed up to make sure everything was working properly. Great communication and follow through! More

by BRIANFINEBERG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ in service
Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your experience with us! We're thrilled to hear that TJ provided excellent service and took care of all your vehicle's needs promptly. Ensuring great communication and follow-through is a priority for us, so we're delighted to know that TJ exceeded your expectations. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 14, 2024

My service advisor was Faith. I believe Faith did an excellent job of informing and advising me on what wad needed during my visit. More

by WILLIAM.HOLLOWAY68668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that Faith provided you with excellent service and kept you well-informed during your visit. Your satisfaction is our top priority, and we're pleased that Faith's guidance met your expectations. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for your future service needs!

June 14, 2024

The wait for oil change was almost 2 hours otherwise service was ok why we need 15 words? More

by MILLER4LIFE1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback. We apologize for the longer-than-expected wait time for your oil change. Your time is valuable to us, and we understand the importance of efficient service. We appreciate your patience and understanding. If there's anything else we can do to improve your experience in the future or if you have any further concerns, please feel free to let us know. We value your business and hope to serve you better next time.

June 14, 2024

Serves was good, wait time was acceptable (1 1/2 hr). Service advisor seemed to know his job. To many service recommended on my vehicle at one time. Just had my tires replaced at Discount a few weeks bac More

by Playwin1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback. We're glad to hear that you found the service good and the wait time acceptable. We apologize for any inconvenience caused by the recommendations for additional services. Your satisfaction is important to us, and we appreciate your feedback about the alignment recommendation after having your tires replaced recently. We'll take this into consideration to improve our communication in the future. If there's anything else we can do for you or if you have any further concerns, please feel free to reach out. We value your business and hope to serve you better next time.

June 14, 2024

Easy to get appointment. Was scheduled same day and a lyft ride provided at no cost to me. Took care of all my concerns and found some issues that I approved to be taken car More

by RNEAL423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ptashnik
Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your experience with us! We're thrilled to hear that scheduling your appointment was easy and convenient, and that we could accommodate your needs promptly. It's great to know that we addressed all your concerns and took care of the issues promptly so your car is ready for your upcoming trip in September. If you have any more questions or need further assistance, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future!

June 14, 2024

Quick service and response. My advisor Mr. Wu was great and very supportive. Thank you. More

by robert4ppl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Wu
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that you had a quick service experience and that Mr. Wu provided great support as your advisor. Customer satisfaction is very important to us, and we appreciate your kind words. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

June 14, 2024

Great customer service and would definitely recommend this shop to my friends and family, thanks to Ben. More

by BAILONRODRIGO
Recommend Dealer
Yes
Employees Worked With
Ben Ya
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that you received great customer service at our shop and that Ben made your experience memorable. Your recommendation means a lot to us, and we appreciate your kind words. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your recommendation and look forward to serving you, your friends, and your family in the future!

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