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Bell Honda - Service Center

Phoenix, AZ

4.3
900 Reviews
Call Service Center (602) 490-8877

900 Reviews of Bell Honda - Service Center

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June 17, 2024

Faith did outstanding customer service, she stayed after hours on Thursday June 13th to get four new tires on my truck. More

by RBEARDSLEE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Williamson
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June 17, 2024

Faith is amazing and so attentive. She made sure I knew what was going on with the car and gave me all payment options. More

by FRANNYFABOZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith williamsom
Report | Print
June 17, 2024

Very easy to work with and very personable. The process was simple and very professional. More

by DBradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Q Barrino
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June 16, 2024

Faith is nice and explains everything in a way that I understand. Faith is a great person to have at Honda! More

by nursepam1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Q Barrino
Report | Print
Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're thrilled to hear that Faith provided you with excellent service and explanations that were easy to understand. At Honda, we strive to ensure our customers feel confident and informed about their vehicle service. We appreciate your kind words and your recommendation of Faith. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Honda!

June 16, 2024

The service at Bell Honda is excellent but its a pity the reliability of my 2017 Honda Pilot is not the same standard. Ive had to replace a lot of items I would have expected to last 100K miles. Rubber belts More

by JRANDLES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Ridenour
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Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your feedback with us. We're pleased to hear that you found the service at Bell Honda excellent. However, we understand your concerns regarding the reliability of your 2017 Honda Pilot. We apologize for any inconvenience caused by the need to replace certain components earlier than expected. At Bell Honda, we strive to provide top-notch service and ensure our customers' vehicles are maintained to the highest standards. Your feedback regarding the durability of certain parts is valuable to us, and we will share it with our service and product teams for further review and improvement. If there's anything else we can assist you with or if you have additional concerns about your vehicle, please don't hesitate to reach out to us. We appreciate your continued trust in Bell Honda and look forward to serving you in the future.

June 16, 2024

I have reliable service every time. I have been going there for over 16. Years. More

by TIM.HEMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Delgado, Robert Jones, Steve Emery, Dion Medlen, Q Barrino, Trish Hernandez, Max Dunmire, Rodrigo Amezcua
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Jun 17, 2024 -

Bell Honda responded

Thank you for your loyalty over the past 16 years! We're delighted to hear that you consistently receive reliable service at our dealership. Providing top-notch service is our priority, and we appreciate your trust in us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service for many more years to come!

June 16, 2024

Faith Williamson was a fantastic service advisor. She addressed all my needs and followed up afterwords. More

by Richardedragomir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Williamson
Report | Print
Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your experience with us! We're thrilled to hear that Faith Williamson provided you with exceptional service as your service advisor. At Bell Honda, customer satisfaction is our top priority, and we're delighted that Faith went above and beyond to address all your needs and followed up afterward. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing Bell Honda!

June 16, 2024

Not good customer service and I was told because my battery was dead. I had to purchase a battery from you all, but I did not want to purchase one from you all because my battery had a warranty so you More

by SOCCERDAD0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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Jun 21, 2024 -

Bell Honda responded

Thank you for sharing your feedback with us regarding your recent experience. We apologize for the inconvenience and frustration you encountered during your visit to our service department. Providing exceptional customer service is our top priority, and we regret that we did not meet your expectations. We understand your concerns about the battery issue and the warranty. It is our standard practice to work with our customers to explore all available options when addressing vehicle repairs. We apologize if our communication regarding the temporary battery and alternator check did not meet your expectations. To address your concerns and to ensure that we rectify this situation, we invite you to contact our Service Manager, Justin Tran, at 602-298-2039. Justin is committed to resolving any outstanding issues and ensuring your satisfaction moving forward. We value your feedback and appreciate your understanding. We hope to have the opportunity to regain your trust and provide you with the level of service you deserve.

June 16, 2024

The person who took care of me did a phenomenal job. Very quick and efficient. More

by ALLEN pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Dunmire, Rodrigo Amezcua
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Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're delighted to hear that you had a phenomenal experience with us. Providing quick and efficient service is always our goal, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

June 15, 2024

Came into Bell Honda, after getting new tires, for an alignment on Thursday afternoon. They were able to take me in right away. More

by glawson2131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Reyes
Report | Print
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're glad to hear that you had a prompt and efficient experience at Bell Honda for your alignment after getting new tires. Providing timely service is important to us, and we're pleased that we could accommodate you right away. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your business and look forward to serving you again in the future!

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