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Bell Honda - Service Center

Phoenix, AZ

4.3
991 Reviews

991 Reviews of Bell Honda - Service Center

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March 15, 2025

I made an appointment when I got there. They said they didn’t have my appointment. The second time I made an appointment I was told it would be about two hours when I got there. It changed More

by Bonnie markham
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Bell Honda responded

We understand that your appointments did not go as planned and that the wait times were longer than expected. We appreciate your feedback and will use it to improve our scheduling process. If you would like to discuss this further, please reach out to Trish Viramontez at TViramontez@vtaig.com.

March 14, 2025

Very nice and very nice and very nice and very nice and very nice and very More

by Yuritzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 18, 2025 -

Bell Honda responded

You're very nice, too! Thank you.

March 14, 2025

Wonderful service, Geovanni and Eduardo were extremely helpful, Felt very comfortable and very at ease with the service. Would recommend again and again More

by lukesanchez354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo, Geovanni
Mar 18, 2025 -

Bell Honda responded

We're genuinely delighted that you had such a positive experience. Knowing you felt at ease and comfortable is the best compliment we could receive. Geovanni and Eduardo are fantastic, and we're glad they made your visit so enjoyable.

March 14, 2025

Joshua always gives us the best customer service and thoroughly checks over our car's history & what needs to be done. More

by SJHOSMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Bell Honda responded

Hearing that Joshua goes above and beyond for you is truly fantastic! We know how important it is to have someone you trust to look after your vehicle, and we're thrilled he's that person for you.

March 13, 2025

Everything was explained clearly on what was going to be done. There were no surprises when it came to the bill. More

by trl137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 18, 2025 -

Bell Honda responded

Awesome! Clear explanations and no surprises are what we aim for. Thank you for your feedback!

March 13, 2025

I was able to obtain a service appointment for a recall issue promptly. My service adviser was informative and I loved that Honda provided a rental at no charge. The work was done quickly and I was able to More

by vsilverlc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service advisors name but he was great and I would ask for him again. I have his card in the car with the work order.
Mar 13, 2025 -

Bell Honda responded

Thank you! We're thrilled to hear you had a positive experience with your service appointment. Our team strives to provide prompt and informative service, and we’re glad the rental option made things convenient for you. We appreciate your feedback and look forward to serving you again!

March 13, 2025

Easy to work with . Staffs are very polite and helpful .not time consuming and fast processing More

by SUCHAN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Bell Honda responded

Thank you for your fantastic feedback! We're thrilled to hear that you found our team helpful and efficient. Your experience is our priority, and we appreciate you sharing it with others. Looking forward to serving you again soon!

March 13, 2025

Eduardo y Geovanni me ayudaron con agarrar polarizado en mi auto y fue muy fácil los recomiendo otra vez More

by Yuritzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geovanni Santana
Mar 13, 2025 -

Bell Honda responded

¡Yuritzi, nos emociona saber sobre tu excelente experiencia con Eduardo y Geovanni! Gracias por recomendarnos—tu satisfacción significa mucho para nosotros. ¡Disfruta tus ventanas polarizadas y maneja con seguridad!

March 13, 2025

I have purchased multiple vehicles at this dealership and I have continued to service my most recent vehicle at this dealership. I obviously would not do these things if I did not feel comfortable with them More

by SHERIEYEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham, Johnny, Benjamin and others. Most recently Giovanni.
Mar 13, 2025 -

Bell Honda responded

Thank you for your loyalty! We're thrilled to hear about your positive experiences with our dealership. We appreciate your feedback regarding service advisor turnover and are actively working on improving consistency. Your trust means a lot to us, and we look forward to serving you again!

March 13, 2025

They don’t look in tot he issues for which you took the vehicle in. Going in to get a spare key made, I received an un programmed key. As well went in due to a flat tire and the emergency tire compressor b More

by Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Bell Honda responded

We're sorry to hear about the difficulties you encountered during your recent visits. To better understand the circumstances and ensure we address all aspects of your experience, we kindly request you contact Trish Viramontez at TViramontez@vtaig.com. Providing us with more specific details will help us investigate and resolve these issues effectively.

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