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Bell Honda - Service Center

Phoenix, AZ

4.3
991 Reviews

991 Reviews of Bell Honda - Service Center

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March 20, 2025

If my warranty wasn’t tied to this dealership, I would never bring my case there for service again. The damaged my case and refused to make it right. More

by brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I cannot recall the name
Mar 21, 2025 -

Bell Honda responded

We understand your concerns regarding the service experience and any warranty-related issues. Your warranty ties you to our dealership, and we want to ensure your concerns are properly addressed. Please reach out to Walid Doumit, General Sales Manager, at WDoumit@gmail.com for further assistance.

March 20, 2025

Felt pressured to buy Transmission fluid and brake fluid even though neither are recommended before 60,000 miles after doing some research. Also, I came in to patch a hole in my tire and the report said no More

by TJPIE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Faith
Mar 24, 2025 -

Bell Honda responded

We understand your concerns about the pressure to purchase transmission and brake fluid, as well as the charge for the tire patch. We strive to provide transparent service and appreciate your insights. For further assistance, please reach out to Trish Viramontez at TViramontez@vtaig.com.

March 20, 2025

I did three service over there First time meter was not reset. Second time there was no top up of any fluid. Third time they imposed 3% service charge on credit card, also no top up of any fluid as well More

by LOPEZJAKE606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Bell Honda responded

It’s disappointing to hear about these repeated issues during your visits. A properly reset meter, fluid top-offs, and transparent pricing should be standard, not exceptions. We’d appreciate the opportunity to review this further—please reach out to Trish Viramontez at TViramontez@vtaig.com so we can address your concerns directly.

March 19, 2025

Our service advisor got our pilot in as scheduled and service was completed that day as promised! Our advisor was polite, helpful, friendly and professional! More

by BOBCHERYLGODRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Harwood was our Service Advisor. He deserves a 5 star rating!
Mar 20, 2025 -

Bell Honda responded

Thank you for sharing your experience! We're so glad to hear that your service was completed as promised and that your advisor was polite, helpful, friendly, and professional. We always aim to provide excellent service, and it's great to know we met your expectations. If you need anything in the future, feel free to reach out!

March 17, 2025

Hud and his team including Jake are great. Service team as well including Tanner. Thank you. EJ Halvorson More

by ejhalvo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mihui Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Bell Honda responded

EJ, thank you for taking the time to share your feedback. We're thrilled that Hud, Jake, and Tanner provided you with great service. Thanks for recognizing our team!

March 17, 2025

Always friendly and explain services in advance. Why 15 words? I am brief but thorough and this 15 words is much more annoying than anything the dealership would ever do. More

by DUTKA.DEMKO
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Bell Honda responded

We're so happy to hear you feel welcomed by our friendly team and find our service explanations clear. Your time is valuable, and we appreciate your straightforward feedback.

March 16, 2025

I have used the service center since I started buying Hondas. Micheal has been a good service advisor and I feel safe following his advice. The car has done well in their care. I hope Michael will be the More

by SFELLER02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Vu
Mar 18, 2025 -

Bell Honda responded

That's truly wonderful to hear about your long-standing relationship with our service center and how much you value Michael's advice. We're glad Michael and our team are your go-to service center!

March 16, 2025

They are very customer friendly & communicate every step of the way, so you know what to expect. More

by YVONNE.KUDRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Bell Honda responded

You're a great customer to communicate with too, and we're glad we could make your experience smooth. Thanks!

March 16, 2025

My serivice advisor was great! His name is Michael. Took good care of recall and used my extended warranty. Very grateful. More

by KELLYLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 18, 2025 -

Bell Honda responded

You have great taste in service advisors! Glad Michael took care of you.

March 16, 2025

They are polite and professional about explaining what their going to do with the car and fast More

by BABYINDIAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Mar 18, 2025 -

Bell Honda responded

Happy you appreciated our team's speed and clear explanations. It was our pleasure!

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