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Bell Honda - Service Center

Phoenix, AZ

4.3
906 Reviews
Call Service Center (602) 490-8877

906 Reviews of Bell Honda - Service Center

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July 27, 2024

3 of my last 4 visits have been awful. They try to trick you by pretending they are giving you a great deal on items that are covered on an extended warranty. They are never done when they More

by DAVIDPAGE7878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Ramirez
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Aug 01, 2024 -

Bell Honda responded

Thank you for sharing your feedback. We're truly sorry to hear about your recent experiences and the issues you've encountered. This is not reflective of the standard of service we strive to provide. To address these concerns and work towards a resolution, please contact Trish Viramontez at TViramontez@vtaig.com. We value your business and are committed to improving your experience with us.

July 27, 2024

THE SERVICE DEPARTMENT SEEMED WELL ORGANIZED AND EFFICIENT. ALEX HIT MY WAIT TIME RIGHT ON THE MONEY. More

by golfer1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALEX
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July 26, 2024

Mike was the service manager. He was on time and he. Saw to it all the work got done. He a good guy, and he represents your company well. I find a table and chair in the waiting a More

by ODINWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, service manager and a young fellow that checked me in.
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July 26, 2024

I recently had an excellent experience thanks to Faith. She was incredibly personable and helpful throughout the entire process. Faith made sure I was comfortable and had everything I needed ahead o More

by LaToya Dunson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Williamson
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July 26, 2024

Crystal was extremely helpful and kind. She explained what the service was for and gave me a a discount when the service time ran over. I appreciated her attention and care. More

by D_FAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Alvarez
Report | Print
July 26, 2024

Brandon was very helpful, it took less time than originally expected, I will continue to use the service center in the future if all employees are as helpful as Brandon More

by tinmanken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jul 30, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that Brandon provided helpful service and that your experience was quicker than expected. We strive to ensure that every team member delivers excellent service, and it's great to know that Brandon met those standards. We look forward to continuing to serve you in the future and appreciate your kind words.

July 26, 2024

Michael was great. Excellent employee, great customer service. Got me taken care of quickly and professionally. More

by jerpay12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Vu
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Jul 30, 2024 -

Bell Honda responded

Thank you for the great feedback! We're thrilled to hear that Michael provided you with excellent service. We'll be sure to share your kind words with him. If there's anything else you need or if you have any questions, don't hesitate to reach out. We look forward to serving you again!

July 26, 2024

I love this dealer everyone is very helpful and kind. I didn't wait very long for my car it was an hour. More

by veemoncutie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael vu
Report | Print
Jul 30, 2024 -

Bell Honda responded

Thank you for the kind words! We’re delighted to hear that you had a positive experience with our team and that your wait time was minimal. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

July 26, 2024

Every time I come to the service center I’m greeted in a timely-manner & taken to an office, also in good time. Customer interactions are always pleasant, & the representatives are great at keeping you in t More

by amandasalazar14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Q Barrino
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Jul 30, 2024 -

Bell Honda responded

Thank you for your continued trust in our service center since 2018! We're thrilled to hear that you consistently experience timely service and pleasant interactions with our team. Keeping you informed and ensuring a smooth experience are our top priorities. We look forward to continuing to serve you and appreciate your loyalty. If there's anything more we can do for you, just let us know!

July 26, 2024

Joshua was helpful and very informative. He is my new Service Advisor. I’m Very happy! More

by @CLASSOF1983 - Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Bell Honda responded

Thank you for sharing your positive experience! We’re thrilled to hear that Joshua was helpful and informative, and that you’re happy with his service. We look forward to assisting you with any future needs. If you have any more questions or need further assistance, don’t hesitate to reach out.

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