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Bell Honda - Service Center

Phoenix, AZ

4.3
906 Reviews
Call Service Center (602) 490-8877

906 Reviews of Bell Honda - Service Center

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August 01, 2024

There was a recommendation I needed a new battery. Before going in for service I had no issues and no indications the battery was going out. After talking with my service advisor regarding the reading More

by Tschwartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
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Aug 19, 2024 -

Bell Honda responded

We’re sorry to hear about the battery issue you encountered after your recent service visit. Your feedback is important, and we understand how frustrating this situation must have been. We’d like to ensure that your concerns are fully addressed. Please reach out to Trish Viramontez at TViramontez@vtaig.com, and she’ll be happy to assist you further.

August 01, 2024

The service dept are very helpful my service person Steven is the best thank you More

by CRAFTSBYJUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Emery
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August 01, 2024

Stephen in service is terrific. His care for customers and their cars is first class. More

by jo.ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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July 31, 2024

Service is always great when I bring my Honda in and it didn’t take that long to do what I had set up an appointment for. Service also with a smile if you had any extra questions, they promptly answered th More

by AKKUWANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 31, 2024

Seemed promising at first. Then TJ diagnosed right on the spot before receiving the car. More

by CCDIGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ
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Aug 19, 2024 -

Bell Honda responded

Thank you for sharing your feedback. We’re glad to hear that the initial impression was positive. However, we’re sorry to learn about the concerns with the diagnosis process. To ensure all your concerns are addressed, please reach out to Trish Viramontez at TViramontez@vtaig.com. We’re here to help and appreciate the opportunity to improve.

July 31, 2024

Micheal was very thorough and helpful. I appreciate his help in getting my repairs completed. Thanks! More

by JERRY.SLAWSoN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal in service department
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July 31, 2024

Brandon took me without an appointment and gave me great customer service. Their assessment of my car turned up something that needed attention and they were able to take care of it. I left feeling confiden More

by NANSWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Carillo
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July 31, 2024

Super fast service and Michael Vu was great at communicating! Gave me options and worked with me on schedule More

by shelby2887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Vu
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July 31, 2024

Josh is great love working with him. He is very professional.Always there to help when ever I need something done. More

by JUDYBALLARD43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 31, 2024

Twice my car was brought in and it took 2 trips back to get it right and when they called me to say it’s done I had to wait 20 minutes for them to let me pay More

by Pkwaters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Emery, Q Barrino, Max Dunmire
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Aug 19, 2024 -

Bell Honda responded

We regret that you experienced inconvenience with your recent service visits and the delay in processing your payment. We strive to provide efficient and effective service, and it’s clear we missed the mark in your case. We would appreciate the opportunity to discuss this further and ensure we address any remaining concerns. Please reach out to Trish Viramontez at TViramontez@vtaig.com. We’re committed to making things right and improving our service based on your valuable input.

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