Bell Honda - Service Center

Unwanted phone call I had my 2009 Honda Accord in the service department on 4/5/19 for two recalls. While I didn't have any issues with the service department, although I had my 2009 Honda Accord in the service department on 4/5/19 for two recalls. While I didn't have any issues with the service department, although I got the usual, "you need this, and this, and this phone call", it went smoothly. Less than 24 hours later, I received a call from the sales department claiming they were low on used cars to sell. He wanted to know the mileage on my car. Remember it was just in the day before and service did note the mileage. He said they had 5,000 miles listed for my car. He knew it didn't have that. This is a ploy to get people in to try to sell them a new car. I told him he just lost a customer. I may go back for service, but I will NEVER buy a car here. More

DISHONESTY and DECEPTION............ DISHONESTY and DECEPTION. This dealership has been one bad experience after another, and VERY UNRECOMMENDED! When we purchased our new Honda, th DISHONESTY and DECEPTION. This dealership has been one bad experience after another, and VERY UNRECOMMENDED! When we purchased our new Honda, they snuck an alarm system by us, stating that "we have to have these installed since our cars are vandalized at night". It would be advised to check your invoice when purchasing a vehicle here, because it was a $900 add-on for a low grade system. Also we were told that we had to purchase a service contract, or have to pay $150 every 6 months to "have the computer reset", and if we didn't, "the car would not run anymore". 6 months later, the vehicle was brought in for its first Zaktek paint treatment (more on this $500 boondoggle later). I told the service advisor to go ahead with the six-month computer upgrade at the same time. His answer was "WHAT??". Two other advisors also looked at me like I was some kind of moron, and that my vehicle did not require this service. At the second visit, our car was held onto for an inordinate period of time, just for the Zaktek treatment and an oil change. Over 5 hours had passed, and my wife had enough. She went to the advisor and asked how much longer it would take for service. The paperwork was lost, and for at least a few minutes no one could update the status. Then they located it, and brought the car out about 1/2 hour later. When we got home, I lifted the hood just to make sure the oil cap was tightened properly, and low and behold, a new battery was installed. NOWHERE ON THE INVOICE was this mentioned. The advisor also did not tell us about any problem, or that the battery was changed out. Upon our most recent visit, I mentioned that there was a problem with the AC / heater blower along with our Zaktek appointment. They checked everything, and at 12:45 PM I had a call from the advisor that they could not find any problems, and they would now start the paint treatment and call me when it was finished. A mere 45 minutes later, our car was "done". OR WAS IT?? When making an appointment, they tell you one of these treatments takes 3 hours. Presumably, the vehicle has to be washed (and dried) to apply the paint protection. When we picked up the car, there was still water dripping from the back hatch, so it was never dried to apply the treatment- in fact, there was still dirt on the back painted bumper. So it appears that the car was merely washed and then handed back to us. 6 of these treatments is a $500 add-on, so at over $80 each, this is not chump change. After I got home and determined that in fact the paint treatment we paid for was not performed as stated on the invoice, I also saw an advisory that my "air cleaner element was dirty", and it needed to be replaced. WRONG. Just put a brand new one in two weeks ago. By this time, I was extremely upset!! About 5 minutes later, I get a call from a Bell Honda representative. I was asked what service I had, and I said "Zaktek, well at least that's what it said on the invoice". The response was "Oh, did they reschedule your appointment, because the Zaktek machine was broken". No one mentioned this fact when I picked up the car. It is obvious that since the warranty inspection took up too much time, and Bell Honda could not perform any paying work, that they had to make money by not performing a service that I paid for in advance. And the Bell rep was merely calling me to see if I wanted to sell my car, not really to check on the service (or lack thereof). Another thing one can expect from this dealership is A LOT of sales calls wanting you to come by and trade your car in, even as soon as one year after your purchase. This person checked with the advisor, and he swears that the treatment was performed. Which, of course, it wasn't. MEMO TO BELL HONDA: ALL YOUR CUSTOMERS ARE not STUPID!! I will go to another dealer for service for now on. Am happy with our car, but this is the worst dealership I have ever dealt with. BY FAR More

Great service! I needed to get my Honda Pilot in for an airbag recall and I had been procrastinating. Jason Stiles, a service rep at Bell Honda was very patient wit I needed to get my Honda Pilot in for an airbag recall and I had been procrastinating. Jason Stiles, a service rep at Bell Honda was very patient with me. He would give me gentle phone reminders and then when it looked like I could make it happen on a next day which was Saturday, he made it happen for me. I appreciated his professionalism and product knowledge as he walked me through the process. He ran diagnostics on my vehicle and the department gave me a great deal on a wheel rotation that I needed. When I went to pick up my Pilot, it was all washed and shiney! My experience at Bell Honda service was exceptional. I would highly recommend that you ask for Jason Stiles when you call for serivice. More

Horrible I brought our 2016 honda civic to the dealership with an exploded moonroof. The glass literally exploded out after hearing a sound like a gunshot. I t I brought our 2016 honda civic to the dealership with an exploded moonroof. The glass literally exploded out after hearing a sound like a gunshot. I took it to Brenden at Bell Honda and was told that they couldn't prove the glass exploded. At this point I will fix the glass myself but this should be reported to consumer reports..Honda uses cheap material and won't even accept that they leave customers in danger. After owning 2 Honda's I will never purchase another. Manufacturers defects should be reported so other customers dont have the same issue. We almost had an accident when this happened and we just want people to be aware that this does happen. You can look online and see for your self. More