Bell Honda - Service Center

I had my first bad experience with Bell Honda when I bought the car new. Recently the battery went dead. Not unexpected, the car is a 2016. When I replaced the battery, I've done it dozens of times ov bought the car new. Recently the battery went dead. Not unexpected, the car is a 2016. When I replaced the battery, I've done it dozens of times over the years, the car alarm went off. Could only stop it by disconnecting the battery, called Bell Honda service. They wanted to tow it in and have a look at it. The car is no longer under warranty. The tow and the "have a look at it" would likely have been in the range of $200. I called a mechanic friend (should have done that first), he told me to reconnect the battery, then press the alarm reset, if that failed (it did) then put the key in the door and manually lock and unlock the door. THAT WORKED!!! It only cost me a phone call to a friend, not affiliated with Honda. That service guy could have provided me with that simple solution, but WTH they don't make money being loyal to their products. NEVER AGAIN will I buy or have my Honda serviced at Bell Honda. More

This rating is based on my experience after bringing my vehicle in for its first paid maintenance June 28, 2021. BEWARE of possible warranty scams. I was assigned Service Manager, Joshua Hansmeier, who vehicle in for its first paid maintenance June 28, 2021. BEWARE of possible warranty scams. I was assigned Service Manager, Joshua Hansmeier, who asked me why I had come in that day and how the car was doing. I explained that I was only there for scheduled maintenance, and nothing was wrong with the car. Later, Joshua approached me in the waiting room and told me, 'a "safety check" had been done, and a leak had been found in the seal of the condenser to the AC.' I was puzzled because the AC was working just fine; no pooling condensation, no blowing warm air, no noise. Condensers usually go out after 10-15 years. This car is 4 years old. Safety check? He explained that the leak, 'was a gas, and I wouldn't notice it.' This seemed odd to me, but, at that moment, I will trust that he is the expert, and they must have found something in the diagnostic that maybe would have been missed otherwise. This 'repair' is under warranty. Joshua was very nice; very professional. There was no charge to me, and I was provided a rental car. I was never shown the defective part upon pick up. Not a huge deal. Okay, alright. And then I read the invoice... "Customer states AC blowing warm, check and advise" No, no I did not state that. I did state that nothing was wrong with the car. Commission is made off of manufacturer warranties- The customer doesn't have to pay- so no push-back there. However, the part is unnecessarily removed, perhaps compromising the original factory seal. Plus, it's a lie. June 30- Left a nice message requesting a cb from Joshua. He never did. June 30- Made requests with receptionists (2) to speak with the person who was in charge of the service managers. I was told they couldn't find anyone, didn't know his name, but would leave a message (for him). One said she would tag it as urgent, and I should hear back immediately from this person. Never did. July 7- Spoke to another off-site receptionist- Again, he couldn't get through to anyone, but would leave a message for the person in charge of managers. July 7- Spoke to a Service Advisor at another valley Honda dealer for advice. He told me that the false statement attributed to me was questionable. That if there was a leak in the condenser, it would have been blowing hot. It wasn't. Got the name and number to Bell Honda's Service Director, Glen Denny (the person in charge of the managers). I left him a message to please call me back. No response. All they had to do is get back to me. The fact that no one would, especially the Director, is highly suspicious and extremely poor customer service. More

Has soon I pulled up I was greeted n with a friendly service team. I didn’t even stay long do the fast n reliable team Honda 😁I want tooo thank Michael soukup for outstanding job of being a Honda famil service team. I didn’t even stay long do the fast n reliable team Honda 😁I want tooo thank Michael soukup for outstanding job of being a Honda family employee I luv this place n the car where I. Bought it.. bell honda does appercate there customer n treats them with open arms... idk know wat other people say about u guys, but ur on my “A” list💀 More

A/C warranty problems 5 times in 5 MONTHS! August 30, 2019 - took in vehicle because A/C was out September 6, 2019 - car was returned with the compressor, clutch set, and coil set replaced August 30, 2019 - took in vehicle because A/C was out September 6, 2019 - car was returned with the compressor, clutch set, and coil set replaced September 16, 2019 - car was taken in again for the A/C not working again September 24, 2019 - car was returned with a replaced compressor, hose, clutch set, and coil set November 30, 2019 - car was taken in again for similar A/C issues December 10, 2019 - car was returned with a new condenser, compressor, clutch set, coil set; at this time we spoke to the Service Manager, who told us that there were no problems with the A/C systems in the Honda Civics (which a Honda America case manager informed me that he should have known there were) and that our A/C was completely fixed and they had the best guy working on it December 10, 2019 - after picking up the car I drove it down the street when I noticed an audible rattling sound when the A/C was turned on and returned the vehicle immediately December 11, 2019 - the car was returned with replacement of a bracket December 12, 2019 - In the morning we noticed a neon green oil leaking from the compressor. I called Bell Honda's Customer Service Manager, where I told her of the new possible leak and that we would like out of the vehicle and we wanted to come down to work something out. We were told that Bell would be happy to work with us to make it right. We head down to Bell Honda to look at a different vehicle, we were told that we would be working with Heather but instead we had JJ and the Sales Manager, Brandon Latour, working with us. Instead of trying to make our situation right we were instead offered to buy a brand-new car with no deal. They offered us Kelly blue book for our trade-in vehicle, but the price of the vehicle we were interested in (stock number was checked) was listed lower on their website than the price that they offered us. We were told that the General Manager was involved and that was the best deal that they could give us. We walked out, feeling insulted. December 13, 2019 - took the car to Showcase Honda where they confirmed that a hose was leaking refrigerant and replaced it the same day Ultimately, Showcase was able to fix the problem and gave us a better deal on a 2019 Honda Civic Hatchback than Bell was willing to offer on a 2019 Civic Sedan LX. This review is limited solely to the facts and does not include the bad service and insulting behavior by many of their employees. More

August 30, 2019 – took in vehicle because A/C was out September 6, 2019 – car was returned with the compressor, clutch set, and coil set replaced September 16, 2019 – car was taken in again for out September 6, 2019 – car was returned with the compressor, clutch set, and coil set replaced September 16, 2019 – car was taken in again for the A/C not working again September 24, 2019 – car was returned with a replaced compressor, hose, clutch set, and coil set November 30, 2019 – car was taken in again for similar A/C issues December 10, 2019 – car was returned with a new condenser, compressor, clutch set, coil set; at this time we spoke to the Service Manager, who told us that there were no problems with the A/C systems in the Honda Civics (which a Honda America case manager informed me that he should have known there were) and that our A/C was completely fixed and they had the best guy working on it December 10, 2019 – after picking up the car I drove it down the street when I noticed an audible rattling sound when the A/C was turned on and returned the vehicle immediately December 11, 2019 – the car was returned with replacement of a bracket December 12, 2019 – In the morning we noticed a neon green oil leaking from the compressor. I called Bell Honda’s Customer Service Manager, where I told her of the new possible leak and that we would like out of the vehicle and we wanted to come down to work something out. We were told that Bell would be happy to work with us to make it right. We head down to Bell Honda to look at a different vehicle, we were told that we would be working with Heather but instead we had JJ and the Sales Manager, Brandon Latour, working with us. Instead of trying to make our situation right we were instead offered to buy a brand-new car with no deal. They offered us Kelly blue book for our trade-in vehicle, but the price of the vehicle we were interested in (stock number was checked) was listed lower on their website than the price that they offered us. We were told that the General Manager was involved and that was the best deal that they could give us. We walked out, feeling insulted. December 13, 2019 – took the car to Showcase Honda where they confirmed that a hose was leaking refrigerant and replaced it the same day Ultimately, Showcase was able to fix the problem and gave us a better deal on a 2019 Honda Civic Hatchback than Bell was willing to offer on a 2019 Civic Sedan LX. This review is limited solely to the facts and does not include the bad service and insulting behavior by many of their employees. More

I have a Honda CrV and have been working with Bell Honda service since I got it a couple years ago. Would t bring it anywhere else. Joshua Hansmeier is amazing and would highly recommend both him and Bell H service since I got it a couple years ago. Would t bring it anywhere else. Joshua Hansmeier is amazing and would highly recommend both him and Bell Honda! More

AZ Heat and AC Compressor We were just two days from a long road trip and our AC died on us. We made a quick call into Bell Honda's service center and got set up with our advi We were just two days from a long road trip and our AC died on us. We made a quick call into Bell Honda's service center and got set up with our advisor Tim Carrasco. He got us in quickly and we found out the compressor needed to be replaced. It took a few hours to complete but we were ecstatic to get it done before the trip!! Tim was great! Kept us updated. The trip through Yuma to San Diego was so much more pleasant! Can you imagine Yuma and no AC??!! Many thanks to Tim and those fantastic mechanics!!! More

Idiot light I have to say it was a good mistake. My daughter brought my car to the wrong dealership. We had an idiot light going off an on. When she got there the I have to say it was a good mistake. My daughter brought my car to the wrong dealership. We had an idiot light going off an on. When she got there they told her wrong place but they could get her in anyway. Long story short I was very apprehensive about leaving my car. This turned out to be the best customer service I had ever gotten. The place I bought the car from will never go there again. Be shout out to Andrew in service an the mechanic that did the test drive an work!!!! You an your team have earned my trust to make a change for anything my car needs. THANK YOU!!!!! KRIS & ASHLEY More

Professional Service from Tim Carrasco I recently went in to have my 2013 Honda Civic Si serviced (oil change) and my guy; Tim Carrasco was so helpful. He let me know that I also needed to I recently went in to have my 2013 Honda Civic Si serviced (oil change) and my guy; Tim Carrasco was so helpful. He let me know that I also needed to change some air filters that I'd forgot about. They were super dirty. He also offered to rotate my tires for me. Everything was done really quickly for a "walk-in appointment". Plus I love that they do a courtesy wash and vacuuming of my vehicle! I highly recommend Tim Carrasco at Bell Honda! More