Bell Honda - Service Center

Although the service tried, it seems excessive to charge $150 to troubleshoot a ph9ne connection. $150 to troubleshoot a ph9ne connection. More

A cap underneath the battery was left uncapped and oil was all over my engine. Not happy at all. was all over my engine. Not happy at all. More

Daisy was welcoming and helpful from the moment I arrived. She listened to my concerns and requests and followed through with the best possible choices depending on immediate need. I felt confident arrived. She listened to my concerns and requests and followed through with the best possible choices depending on immediate need. I felt confident in the recommended work and will plan to return in the future for additional service. More

Never bring your car for service here! !! MEDIOCRE customer service is all I experienced at best. I brought my car in yesterday because the AC was blowing warm air. My service advisor was A !! MEDIOCRE customer service is all I experienced at best. I brought my car in yesterday because the AC was blowing warm air. My service advisor was Alexis Alfaro. I was told I would be responsible for any external damage, and my MPP extended warranty would cover internal damage. The total was $2600, and I was responsible for $870, which is fine - no complaints there. Since my car would be staying overnight, I asked for a loaner car. Alexis advised me that they do not have loaner cars but can provide me a Lyft. My sister was nearby, so I waited for a ride from her. Fast forward to today, I called Alexis to ask for a Lyft there. He told me they only cover $15, and the Lyft from Buckeye, where I live, is $47, so I would be responsible for the difference. This is where I became upset. I told him I would catch a ride from someone instead. Once I arrived, I asked Alexis if I could take my car to any Honda since this one is really far from me. He said, 'Yes.' I told him that it's really messed up that Honda could happily take $2600 from me but cannot pay for a $40 Lyft for me. He responded with a snarky comment and said, 'You're not paying $2600, you're paying $870.' I told him that I was paying $870 out of pocket, but the company is making $2600 if not more from this entire trip. I'm still paying for my MPP every month. Alexis then told me, 'Sorry, that's policy. If you didn't pay the $40 Lyft, it would have come out of my paycheck!' I was mind-blown. What a ridiculous thing to say! Bell Honda does not care about making their customers happy. All they care about is taking people's money. Alexis seems like he is there to collect a paycheck and go home. He does not even care about keeping customers. I'm never coming back here again and recommend no one else does. You'll get better customer service from McDonalds! More

I bought my car from Bell Honda and loved it, but I had a bad experience at Bell Honda Service Center. First, the services they charge are super overpriced. I had a coupon, and I had to remind the person hel bad experience at Bell Honda Service Center. First, the services they charge are super overpriced. I had a coupon, and I had to remind the person helping me, Daisy, three times to add it on before she finally did. Additionally, I was told they would order me a Lyft and call me once it was here, and I waited about 40 minutes at their center before I realized they probably never called it in the first place. Daisy did forget to order it, and I did have to wait another 20 minutes before the Lyft got there. She was very apologetic about it though, which I appreciated. I did remember while in the Lyft that I had to get my home keys off of my keychain that I gave to Daisy, so I had to go back. I talked to the desk in the service center because Daisy was with another customer. They were very unhelpful and said we would just have to wait for Daisy to get them from the tech she gave them to, and they made no effort to talk to someone to find my keys, even though the Lyft was waiting and I am a paying customer. Luckily, Daisy was done soon and she got them for me, but it was very off putting that they had my keys and supposedly only one person could find them. Anyways, they found a lot wrong with my vehicle during the inspection even though I maintain it pretty well, and in total wanted $1500 for repairs plus $1300 (!) for new tires. I decided to get a second opinion. The next service center I went to not only found that my headlights and license plate lights were out, which Bell Honda should have found but didn’t, they also found only some of the same issues Bell Honda did. Bell Honda wanted $64 to replace my air filter, the new place did it for $10. They wanted $350 to replace my hoses and perform coolant fluid exchange whereas the new place could do it for $100. They wanted $750 to replace my compliance bushings but the new place said it was just barely showing signs of wear and tear and did not need replacement. The other service place also didn’t find anything wrong with my alignment, which I agree with as I have not noticed anything off, but Bell Honda supposedly did find something wrong and wanted to charge me for it. Bell Honda also wanted $1300 for tires which is pretty outrageous. Additionally, Bell Honda said they would put my good tires on the front but didn’t, as the new service center told me they had to do it themselves. Honestly, I wouldn’t waste your time or money. There are places with better staff and cheaper rates. This place only seems to give you attention when they want your money and provide terrible service otherwise. More

They put my car together wrong and forgot pieces horrible. I can not get ahold of a manager to tell them about everything that’s happened been back there five times and still haven’t fixed stuff I s horrible. I can not get ahold of a manager to tell them about everything that’s happened been back there five times and still haven’t fixed stuff I showed them they did wrong More

Fast, efficient and skilled service. Texted me recommendations quickly. Work done in timely fashion. They set me up with an Uber so I didn't have to sit at the dealership, Texted me recommendations quickly. Work done in timely fashion. They set me up with an Uber so I didn't have to sit at the dealership, More

Pros: Easy to set up an appointment Had the tire I needed Cons: I have never seen anyone with any degree of care and competence mangle a wheel like this. You can't mess up an OEM tire I needed Cons: I have never seen anyone with any degree of care and competence mangle a wheel like this. You can't mess up an OEM wheel with modern equipment, unless you're completely incompetent, or you hate your job. Wheel clamps on the tire mount/demount rig didn't have soft jaw covers in place, so they bit into the aluminum wheel on the inboard side. A metallic object, like a screwdriver, was used to pry off the old self-adhesive wheel weights. I couldn't have made the job any easier, unless I did it for them. The wheel was off the vehicle, and it was a simple tire replacement and balance. Based on the quality of the work performed to swap out the tire, the balance job seems seems questionable to me. I'll blame myself for not thoroughly checking the backside of the wheel, as I was more focused on the outboard side. I accepted the work, and signed off on the order. Then I'd blame the service manager, as this was a failure to properly select the appropriate employee for the task, and also to train them. The "mechanic" (I wouldn't use the term "technician" here) had exercised poor judgement, and had an absence of work ethic. Overall, I'd call it amateur hour. As always, your mileage may vary. As for me, Bell Honda won't be an option again. More