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Bell Honda - Service Center

Phoenix, AZ

4.3
1,039 Reviews

1,039 Reviews of Bell Honda - Service Center

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December 04, 2024

The service department does a great job. Crystal and Joshua explained every detail and were very helpful. Great work! More

by RANDHINRICHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal did a great job - very friendly, professional and complete.
Dec 05, 2024 -

Bell Honda responded

Thank you for your wonderful review! We're thrilled to hear that Crystal and Joshua provided exceptional service and clear explanations. Your satisfaction is our priority, and we appreciate your support!

December 03, 2024

Everything went well. I look forward to returning to this dealership soon. May to get the recall work done More

by BLUECAN12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bell Honda responded

Thanks for the great feedback! We're thrilled to hear everything went smoothly. We look forward to welcoming you back for your recall work. Safe travels until then!

December 03, 2024

Gracias por todo excelente servicio, todos mis carros lo he comprado hay y me ha gustado el servicio More

by CLARALUNA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bell Honda responded

Nos alegra mucho saber que has tenido experiencias tan positivas con nosotros. Tu lealtad significa mucho, y estamos aquí para seguir brindándote un excelente servicio para todas tus futuras necesidades automotrices.

December 03, 2024

I have had really good luck with Bell Honda-this is the 3rd car I’ve bought there More

by CFMJAGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear about your positive experiences with us. It's always our goal to provide excellent service, and we're glad to have you as a loyal customer. Enjoy your new ride!

December 02, 2024

Average service from the technicians. Joshua Handmeier though has been awesome. Other service adviser (not Joshua) always try to upsell service that I do not need. I’ve had a prior exper More

by CapnCook7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bell Honda responded

We’re glad to hear that Joshua Handmeier has been providing excellent service and standing out during your visits. Your feedback regarding the upselling practices and the issue with the wheel alignment from your prior visit is deeply concerning. This is not the standard we strive to uphold, as we aim to ensure every customer has a trustworthy and transparent experience. To address your concerns further, we encourage you to reach out to Trish Viramontez at TViramontez@vtaig.com.

December 02, 2024

I’ve always had excellent service and the staff is always so friendly! My car is completed in a reasonable amount of time! More

by BMCKEON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bell Honda responded

We’re thrilled to hear about your excellent experiences with our team! Providing friendly service and timely completions is our top priority. Thank you for your kind words and for being a valued part of our community!

Dec 04, 2024 -

BMCKEON3 responded

Joshua Hansmeir always delivers excellent service whenever I visit Bell Honda! He is very knowledgeable at his job + also a wonderful person to work with!!😊

December 01, 2024

My experience was easy and the car was ready before the quoted time. Friendly service and the work requested was performed appropriately. More

by SPANPHLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear that your experience was smooth and that our team exceeded your expectations. Your kind words about our service mean a lot to us. We look forward to serving you again!

December 01, 2024

Not impressed I had a slow leak in back rear tire , they said they checked it and also did tire rotation. Couple days passed and tire light came on dash and same tire as before and in the same back re More

by WEIRICKLINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micheal
Dec 03, 2024 -

Bell Honda responded

It's important to us that our customers receive the best service, and we regret that your tire rotation did not meet expectations. We take your feedback seriously and would like the opportunity to look into this further to ensure your concerns are addressed appropriately. Please reach out to Trish Viramontez at TViramontez@vtaig.com.

December 01, 2024

They did not fixed the headliner which is out of my 2025 Honda pilot trim on both doors (front driver and passenger side) I went there 3 times and they keep telling that they will call me in 2 weeks (I stil More

by YOLICHAVEZ.78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Ramirez
Dec 03, 2024 -

Bell Honda responded

We understand how frustrating it can be to deal with an unresolved issue, especially after multiple visits. Addressing the headliner issue on your 2025 Honda Pilot should not take this long, and we want to ensure this matter is resolved for you promptly. Please reach out to Trish Viramontez at TViramontez@vtaig.com so she can look into this further and provide you with the attention and follow-up you deserve.

November 30, 2024

Employee's are very friendly, I like how ur greeted by them before u even get out ur car. The waiting area was clean & the coffee was good.I really didn't have a long wait.b& the young lady who serviced m More

by tikvah_ysrayl@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember the young lady who was helping me. Will say this she was very nice very helpful at explaining all that was wrong with the car.
Dec 02, 2024 -

Bell Honda responded

Thank you! We're thrilled to hear you had such a positive experience. Our team takes pride in providing a warm welcome and maintaining a clean, inviting atmosphere. We appreciate your feedback and look forward to serving you again soon!

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