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Bell Honda - Service Center

Phoenix, AZ

4.3
1,027 Reviews

1,027 Reviews of Bell Honda - Service Center

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December 12, 2024

Great quick services. Warm welcoming associates. Clean lobby. Associates explain things clearly related to service More

by ABHILASSH.SANKARAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Bell Honda responded

Thank you for your fantastic review! We're thrilled to hear you enjoyed our quick service and welcoming atmosphere. Our team works hard to provide clear communication and a clean environment, so your feedback means a lot. Looking forward to serving you again!

December 12, 2024

My service advisor is always nice and very helpful and informative. When he tells you an approximate time your car will be done, it is usually on time. More

by Cee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Reyes
Dec 13, 2024 -

Bell Honda responded

Thank you, Cee! We're thrilled to hear that your service advisor provided helpful and timely support. We strive to keep our customers informed and appreciate your positive feedback. Your satisfaction is our priority!

December 11, 2024

I’m not satisfied at all I have been lied to & taken advantage of when I first got to the dealership I was brought in by a salesman I scheduled an appointment with him when I got there he was not there More

by D21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walid Doumit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walid Doumit
Dec 12, 2024 -

Bell Honda responded

From the challenges of switching between different team members to the miscommunication regarding your agreement terms and GAP coverage, we can see why this situation has left you dissatisfied. We want to address your concerns directly and ensure the appropriate steps are taken to resolve the matter. We encourage you to reach out to our General Sales Manager, Walid Doumit, at WDoumit@gmail.com.

December 11, 2024

Very helpful, friendly not pushy. Would recommend them to buy from and would buy from them again More

by MARCY .LOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Bell Honda responded

Thanks, Marcy! We’re thrilled to hear you had a great experience with us. Our team strives to provide helpful and friendly service without any pressure. We appreciate your recommendation and look forward to assisting you again in the future!

December 11, 2024

I needed a battery, and was quoted $140 over the phone. When picking up my car I found the bill to be $190! A 36% difference. Not good. More

by zeugmata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Bell Honda responded

We strive to provide transparent and consistent pricing, and we apologize for any confusion you encountered. To resolve this matter, we would like to investigate further and ensure that everything was handled appropriately. Please feel free to reach out to Trish Viramontez at TViramontez@vtaig.com.

December 09, 2024

Service was fine, prices were outrageous. $100 for an oil change is outrageous. Will try somewhere else More

by MS.CGALLUZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Bell Honda responded

We understand your frustration regarding the pricing and the concerns you raised about the advertised price. We strive to provide transparency and exceptional service, and we apologize for any confusion or inconvenience. Please feel free to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

December 09, 2024

I have always been satisfied with this dealership and my service. The last time I was there, they did have my car for longer than I thought and I had to make a couple of calls to them versus having them kee More

by pjharbor22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female manager in Service that helped me with scratch - Awesome!
Dec 10, 2024 -

Bell Honda responded

Thanks for your feedback! We're glad to hear you've had great experiences with us overall. We appreciate your input on communication and will work on improving updates during service. Your satisfaction is important to us, and we look forward to serving you even better next time!

December 09, 2024

I love coming to Bell Honda because they have great customer service And a sweet staff More

by Felicitylgainous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Spellicy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Bell Honda responded

Thank you! We're thrilled to hear you enjoy our customer service and staff. Your feedback means a lot to us, and we can't wait to welcome you back to Bell Honda soon!

December 09, 2024

I was pleased with my service as they quoted a 2 hour wait, It was ready in 2 hours. I asked about Floor Mays for my CR-V, I bought them & they installed them. Look great, More

by GLORIABROOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Montufar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner at 7th Ave & Bell.
Dec 10, 2024 -

Bell Honda responded

Thanks, Gloria! We're thrilled to hear you had a great experience and that the floor mats are working well for your CR-V. We appreciate your feedback and look forward to serving you again!

December 08, 2024

Giffin helped me to buy my new and first Honda civic hatchback car from bell Honda. I’m very happy doing business with bell Honda. More

by NOOR MAHAMMAD SHAIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Spellicy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Bell Honda responded

We’re thrilled to hear you had a great experience purchasing your first Honda Civic Hatchback! Congratulations on your new car, and thank you for choosing Bell Honda. We appreciate your kind words and look forward to serving you again in the future!

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