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Bell Honda - Service Center

Phoenix, AZ

4.4
641 Reviews
Call Service Center (602) 490-8877

641 Reviews of Bell Honda - Service Center

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June 19, 2024

I received excellent service in a timely manner and the cost was less than quoted. More

by MATTISON
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
TJ Ridenour
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June 19, 2024

Wait was terrible and service was lacking they left my dashboard blank I couldn’t even see the odometer or fuel levels every thing was blank More

by PEREZALC.BEAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Jul 01, 2024 -

Bell Honda responded

Thank you for taking the time to share your feedback about your recent visit to our service department. We sincerely apologize for the unacceptable wait time and the issues you experienced with your vehicle's dashboard after the service. To address your concerns promptly and ensure your vehicle is in proper working order, we encourage you to contact our Service Manager, Justin Tran, at 602-298-2039. Justin is dedicated to resolving customer issues and will work with you to rectify this situation as quickly as possible. Your feedback is invaluable to us as it helps us improve our services and customer satisfaction. We appreciate your patience and the opportunity to make things right. We hope to restore your confidence in our dealership and provide you with the high level of service you deserve.

June 19, 2024

Car was dirty and it is way too expensive to repair in your shop! Took so long and the car was not cleaned itbtook thrm 1 hour in addition to wash the outside of the var More

by VRPA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brando was disrespectful Benjamin was helpful
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Jul 08, 2024 -

Bell Honda responded

Thank you for taking the time to share your feedback regarding your recent service experience. We sincerely apologize for any inconvenience you encountered. Your experience with us is important, and we regret that we did not meet your expectations. We understand your frustration regarding the cleanliness of your car and the time it took for the service. It is our goal to provide efficient and high-quality service to all our customers, and it is clear we fell short in your case. Additionally, we acknowledge your concerns about the repair costs and will work on providing more transparent and competitive pricing. To discuss your experience further and to address your concerns, we invite you to contact Justin Tran, our Service Manager, at 602-298-2039. Justin is committed to understanding your situation and ensuring that we take the necessary steps to improve our service. Thank you for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

June 19, 2024

Benjamin with Bell Honda was so good and professional. Very happy with my service and repair! Thank you More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Dunmire
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June 19, 2024

Muy contento porque el trato hasta ahora es muy bueno y su personal completo es muy competente More

by YORDANYSACOSTARU2133
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Delgado, Q Barrino
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June 19, 2024

Joshua Hansmeier at the service department at Bell Honda is great to work with and very professional. He takes care of my car and listens to any needs that I have regarding it. More

by EVIE.DEHLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 19, 2024

Joshua was very easy to talk to. He was very helpful and honest. I was very pleased with the service provided More

by KIMPEREAINPHX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faith and service help me check out. She was very helpful and very friendly.
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June 19, 2024

I felt appreciated and like I was in good hands with Josh. He was extremely helpful More

by 45DAMAMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 19, 2024

Service Attendant gave a Fast response. Concise on addressing the requested repairs and estimated time to conplete. More

by kennyb.553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Emery
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June 19, 2024

My service adviser TJ was great! I came in for regular covered maintenance and he did the Zaktek coating and washed my car for me. Will definitely be seeing him again! More

by CAITLINWRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ, Josh Salazar
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