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Bell Honda - Service Center

Phoenix, AZ

4.3
1,038 Reviews
Call Service Center (602) 490-8877

1,038 Reviews of Bell Honda - Service Center

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December 29, 2024

I had specifically asked for a service to be completed and the service advisor had a different service done and tried to charge me for that rather than what I asked for because it was cheaper then after c More

by C_gleason13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The person that we worked with was a woman not Josh that is listed above
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Jan 02, 2025 -

Bell Honda responded

We understand how important it is to receive the correct services, and we regret that your experience did not meet your expectations. It sounds like there was a misunderstanding regarding the service completed and the charges. We always aim for transparency and accuracy in our service processes, and we would like to look into this further to address the issue. Please feel free to contact Trish Viramontez at TViramontez@vtaig.com.

December 29, 2024

I’ve already waited 3hrs for an oil change and 2 for a new battery. More

by AMWMUSTANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Bell Honda responded

We understand your frustration with the extended wait times for both your oil change and battery replacement. We aim to provide timely service, and it's clear that we fell short in your case. We sincerely apologize for any inconvenience this has caused. To discuss your experience further or to offer any assistance, please don't hesitate to reach out to Trish Viramontez at TViramontez@vtaig.com.

December 27, 2024

Listens to your explanation of problems, very responsive, reviews repair history to keep all routine maintenance curent. More

by HMCERNICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Bell Honda responded

Thanks for the fantastic feedback! We’re thrilled to hear that our team’s responsiveness and attention to detail in maintenance are making a positive impact. Your satisfaction is our priority, and we appreciate your support!

December 27, 2024

Always great service! ! They keep me up to date when I need check ups and get me in quickly More

by LNRSHEARER138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Bell Honda responded

Thanks for the wonderful feedback! We’re thrilled to hear you’re satisfied with our service and timely updates. Our team works hard to ensure you get the care you need when you need it. Looking forward to continuing to serve you!

December 27, 2024

Alexis Alfaro was great as always! I appreciate the customer service and getting the work done expeditiously. More

by NOTEPIPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Alfaro
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Dec 30, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear that Alexis provided excellent service and got the job done quickly. Your appreciation means a lot to us, and we're here to keep delivering great experiences!

December 27, 2024

Great service with accurate and precise Help the customers and explain how safe our car More

by nextimeJapan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing accurate information and ensuring our customers feel safe is a top priority for us. We appreciate your feedback and look forward to serving you again!

December 27, 2024

Dirty showroom with old and scuzzy furniture and carpet, walls and flooring. Desperately needs to be updated and renovated. More

by laurieclark103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Every single employee except the Finance guy. Very professional, hard worker
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Dec 30, 2024 -

Bell Honda responded

We understand the importance of a clean and inviting environment and are actively looking into ways to improve our space to better serve our customers. If you'd like to discuss this further, please feel free to reach out to Walid Doumit, General Sales Manager, at WDoumit@gmail.com.

December 26, 2024

Joshua listens, always checks my car for safety and maintenance and let’s me know in advance if bigger repairs are going to be needed so i can plan and prepare for them. I feel genuinely cared for as a More

by MISOMIS319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Bell Honda responded

Thank you! We're thrilled to hear about your positive experience with Joshua. Our team is dedicated to ensuring your safety and satisfaction, and it’s great to know that we hit the mark. We appreciate your feedback and look forward to continuing to serve you!

December 25, 2024

Our purchase of the Honda Ridgeline truck couldn’t have been better!!!! We really enjoyed the entire experience! More

by MIKEDEVINE10451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalal "AJ" Ahmadzai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Bell Honda responded

Thanks for the fantastic feedback, Mike! We're thrilled to hear you had such a great experience with your Honda Ridgeline. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

December 25, 2024

They are very accomodating specially the AJ Sales Representative . He gave me the best deal I’ved got . More

by elynacu74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalal "AJ" Ahmadzai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Vu
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Dec 30, 2024 -

Bell Honda responded

Thanks for the great feedback! We're thrilled to hear that our AJ Sales Representative provided you with excellent service and a fantastic deal. Your satisfaction means a lot to us, and we hope to continue exceeding your expectations in the future!

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