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Bell Honda - Service Center

Phoenix, AZ

4.3
988 Reviews

988 Reviews of Bell Honda - Service Center

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December 21, 2024

The service department is basically excellent as far as my advisor is concerned, however, I sometimes feel that the time it takes to service my automobile is a bit too long, or should be shorter based on w More

by SBURCH51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Bell Honda responded

We understand that your time is valuable, and we are always working to ensure that our service times are as efficient as possible. It's important to us that every customer receives quality service in a timely manner, so we truly appreciate your feedback. If you have any concerns about future visits or would like to discuss this in more detail, please feel free to reach out to Trish Viramontez at TViramontez@vtaig.com.

December 21, 2024

Arrived at 9:40 for my appt. Spent all day in waiting room. A text was sent that my car was done at 5 pm. Didn't see text, so I waited until 5:45 to go looking for my car. I was More

by STaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Bell Honda responded

We always strive to provide timely and attentive service, and we appreciate your patience throughout the day. It's concerning to hear about the tire pressure sensor issue, and we want to resolve this for you as quickly as possible. Please contact Trish Viramontez at TViramontez@vtaig.com so we can look into this matter and ensure your vehicle is properly taken care of.

December 19, 2024

Appreciate being greeted upon arrival. Waiting area is comfortable and tidy. Staff is professional and friendly, More

by 1997ALOHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you enjoyed your visit and felt welcomed. Our team works hard to create a comfortable environment, and your feedback means a lot. We look forward to seeing you again soon!

December 19, 2024

Not cheap, but they do quality work, everything clean, friendly service, all around highest quality. More

by toddhochstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Moya
Dec 19, 2024 -

Bell Honda responded

Thanks for the fantastic review, Todd! We pride ourselves on delivering top-notch quality and excellent service. Your appreciation means a lot to us, and we’re thrilled to know you had a great experience!

December 19, 2024

Representative Shawna, was very professional knowledgeable communicate throughout the process. Her follow up was excellent and the quality of work performed met all of my expectations. More

by PBART4ROWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Bell Honda responded

Thank you for your kind words! We're thrilled to hear that Shawna exceeded your expectations with her professionalism and communication. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

December 19, 2024

For my first time service at Bell Honda, I had a great experience with my service technician, Joshua Hansmeier. Joshua was extremely friendly, courteous, and professional. From the beginning of quoting More

by ROBERT.LEWIS91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

My recall part was not in but they never let me know and let me wait the time for a repair (4 hours killing time) to get my car back. Never telling me anything. I had to call them to check on my car. Waste More

by Karen.Monier
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Bell Honda responded

Communication is a priority for us, and we understand how frustrating it must have been to wait without updates on your vehicle’s recall repair. Your time is valuable, and it’s concerning that the necessary information wasn’t relayed to you. To address this matter further and work towards a resolution, please connect with Trish Viramontez at TViramontez@vtaig.com.

December 18, 2024

The service is not only efficient but everyone I have met who works there is both knowledgeable and kind. More

by deannehodgson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Dec 19, 2024 -

Bell Honda responded

Thanks for the fantastic feedback! We're thrilled to hear that our team's efficiency and kindness made a positive impression. Your words motivate us to keep delivering exceptional service. We appreciate your support!

December 18, 2024

Easy to work with on scheduling and getting issues taken care of. Service tech Tanner was great to work with. More

by CBB1965IA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Dec 19, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you found scheduling easy and that Tanner provided great service. We appreciate your feedback and look forward to helping you again in the future!

December 18, 2024

Always honest and reliable service here. I know when I choose Honda I’m choosing great service and true Honda parts. More

by Chillrosalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Alfaro
Dec 19, 2024 -

Bell Honda responded

Thanks for the fantastic feedback! We’re thrilled to hear you appreciate our honest and reliable service. It’s our mission to provide top-notch Honda parts and care for our customers. Your support means a lot to us!

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