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Bell Honda - Service Center

Phoenix, AZ

4.3
991 Reviews
Call Service Center (602) 490-8877

991 Reviews of Bell Honda - Service Center

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December 30, 2024

Pleasant and courteous thank you! I enjoy working with Steven. This is a busy service center! More

by ANNAGONZALES701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Bell Honda responded

Thanks for your wonderful feedback! We're thrilled to hear you had a positive experience with Steven. Our team works hard to provide excellent service, even in a busy environment. We look forward to serving you again soon!

December 30, 2024

I got the good and time efficient service . People are friendly and patient with your questions. More

by ShenLiang Huang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Bell Honda responded

Thank you for your wonderful feedback! We're thrilled to hear you had a positive experience with our team. Your satisfaction is our priority, and we’re glad our friendly service met your expectations. Looking forward to serving you again soon!

December 29, 2024

I had specifically asked for a service to be completed and the service advisor had a different service done and tried to charge me for that rather than what I asked for because it was cheaper then after c More

by C_gleason13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The person that we worked with was a woman not Josh that is listed above
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Jan 02, 2025 -

Bell Honda responded

We understand how important it is to receive the correct services, and we regret that your experience did not meet your expectations. It sounds like there was a misunderstanding regarding the service completed and the charges. We always aim for transparency and accuracy in our service processes, and we would like to look into this further to address the issue. Please feel free to contact Trish Viramontez at TViramontez@vtaig.com.

December 29, 2024

I’ve already waited 3hrs for an oil change and 2 for a new battery. More

by AMWMUSTANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Bell Honda responded

We understand your frustration with the extended wait times for both your oil change and battery replacement. We aim to provide timely service, and it's clear that we fell short in your case. We sincerely apologize for any inconvenience this has caused. To discuss your experience further or to offer any assistance, please don't hesitate to reach out to Trish Viramontez at TViramontez@vtaig.com.

December 29, 2024

I’ve worked with my service advisor, Jason, for the past 5 years and he has taken good care of me. The dealership has always treated me professionally and honestly. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faith Williams
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Dec 30, 2024 -

Bell Honda responded

We're so glad to hear that Jason has taken great care of you over the past 5 years. We truly value your loyalty and are thrilled that our dealership has consistently provided you with professional and honest service. If you need anything in the future, don’t hesitate to reach out. We look forward to continuing to serve you!

December 27, 2024

Listens to your explanation of problems, very responsive, reviews repair history to keep all routine maintenance curent. More

by HMCERNICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Bell Honda responded

Thanks for the fantastic feedback! We’re thrilled to hear that our team’s responsiveness and attention to detail in maintenance are making a positive impact. Your satisfaction is our priority, and we appreciate your support!

December 27, 2024

Always great service! ! They keep me up to date when I need check ups and get me in quickly More

by LNRSHEARER138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Bell Honda responded

Thanks for the wonderful feedback! We’re thrilled to hear you’re satisfied with our service and timely updates. Our team works hard to ensure you get the care you need when you need it. Looking forward to continuing to serve you!

December 27, 2024

Alexis Alfaro was great as always! I appreciate the customer service and getting the work done expeditiously. More

by NOTEPIPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Alfaro
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Dec 30, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear that Alexis provided excellent service and got the job done quickly. Your appreciation means a lot to us, and we're here to keep delivering great experiences!

December 27, 2024

Great service with accurate and precise Help the customers and explain how safe our car More

by nextimeJapan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing accurate information and ensuring our customers feel safe is a top priority for us. We appreciate your feedback and look forward to serving you again!

December 27, 2024

Dirty showroom with old and scuzzy furniture and carpet, walls and flooring. Desperately needs to be updated and renovated. More

by laurieclark103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Every single employee except the Finance guy. Very professional, hard worker
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Dec 30, 2024 -

Bell Honda responded

We understand the importance of a clean and inviting environment and are actively looking into ways to improve our space to better serve our customers. If you'd like to discuss this further, please feel free to reach out to Walid Doumit, General Sales Manager, at WDoumit@gmail.com.

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