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Bell Honda - Service Center

Phoenix, AZ

4.3
1,027 Reviews
Call Service Center (602) 490-8877

1,027 Reviews of Bell Honda - Service Center

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January 21, 2025

The job was done correctly and was finished on time. I am very grateful to have all the electronics working again More

by none
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Bell Honda responded

Thank you for the fantastic feedback! We're thrilled to hear that everything is up and running smoothly. Your satisfaction is our top priority, and we appreciate your trust in us. Looking forward to serving you again in the future!

January 20, 2025

Service was great, done timely and efficiently. Smooth process, definitely recommend this dealership to all Honda owners. More

by CHEYENNERENAAEE96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Bell Honda responded

Thank you! We're thrilled to hear you had a great experience with our team. Your recommendation means a lot to us, and we’re glad we could make the process smooth for you. Looking forward to serving you and other Honda owners in the future!

January 20, 2025

Have the patience to explain the guests' concerns and provide plans and suggestions. The service is also very thoughtful. More

by theaim127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Bell Honda responded

Thank you! We’re thrilled to hear that our team’s patience and thoughtful service made a positive impact on your experience. Your feedback inspires us to keep delivering great support. Looking forward to welcoming you back soon!

January 20, 2025

The service center is not always consistent with communication on what repairs are needed and have been taken care of. More

by RWOODINPHX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Bell Honda responded

We understand how important it is to keep you fully informed about repairs, and we regret any inconsistencies you may have encountered. We are committed to improving in this area and ensuring clearer communication moving forward. If you'd like to discuss this further or if there’s anything else we can do to assist you, please don't hesitate to reach out to Trish Viramontez at TViramontez@vtaig.com.

January 20, 2025

Need better guidance on what to do when pulling in for appointment. Had to wait too long for the staff member to check the car in. Need better explaining of what was found for regular car maintenance eval More

by HHOLLANDMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Bell Honda responded

We understand how important it is to have clear guidance when arriving for an appointment, and we’re sorry to hear that the check-in process and explanation of your car’s maintenance evaluation didn’t meet your expectations. We’d love the opportunity to discuss your visit in more detail and work toward a solution that ensures your next visit is seamless. Please reach out to Trish Viramontez at TViramontez@vtaig.com.

January 19, 2025

Joshua is always efficient in making sure my car gets the maintenance it needs. He is a true professional whenever I take my car in for whatever repair it needs! More

by VEGALLE3535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Bell Honda responded

Thanks! We're thrilled to hear about your positive experience with Joshua. His professionalism and efficiency are truly valued here. We appreciate your feedback and look forward to continuing to provide excellent service for your car maintenance needs!

January 19, 2025

This location had awesome service. My car was taken to fix a track and was ready on time. More

by KRMN8991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Bell Honda responded

Thanks! We're thrilled to hear you had an awesome experience with our service. Timely repairs are a priority for us, and it’s great to know we met your expectations. We appreciate your support and look forward to serving you again!

January 18, 2025

You guys sold me a lemon. It’s been in the shop 4 times since I bought it More

by KNOXJENNIFERC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Bell Honda responded

We truly regret to hear about the ongoing issues with your vehicle. Our goal is to provide the best possible experience, and it seems we missed the mark in your case. If you haven’t already, we encourage you to reach out to Walid Doumit, our General Sales Manager, at WDoumit@gmail.com.

January 18, 2025

Sus - took Pilot in for oil change and now traction control system (TCS) is broken. The TCS light literally came on when I got in it to leave from their work in the shop. They were too eager to finance More

by 1 sad Pilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GM
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Jan 20, 2025 -

Bell Honda responded

We understand how frustrating it must be to have the Traction Control System (TCS) light come on immediately after servicing your vehicle. We aim to ensure every customer is completely satisfied with our service, and we regret that this situation has not met your expectations. We also understand your concern regarding the surcharge for credit card payments, which is a policy we must uphold. That said, we want to ensure your vehicle's needs are addressed promptly and correctly. Please feel free to reach out to Trish Viramontez at TViramontez@vtaig.com.

January 18, 2025

I didn't buy my car from this deership but I wish I had. Very knowledgeable service department. More

by mhoward726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Jan 20, 2025 -

Bell Honda responded

Thank you! We're thrilled to hear you had a positive experience with our service department. Our team is dedicated to providing top-notch support, and we appreciate your kind words. If you ever need assistance in the future, we’re here to help!

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