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Bell Honda - Service Center

Phoenix, AZ

4.3
1,177 Reviews

1,177 Reviews of Bell Honda - Service Center

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June 28, 2025

Kept telling me my car was almost done when it wasn't. Took another 2 hours. More

by ejh2226454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

After $3500 for work, 2 of the issues were not fixed. It cost another $2000 for the technicians to try again. 1 of the issues is still not fixed, and I'm left wondering how many thousands I paid for yo More

by KINAZ12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

This dealership with a morning call for a service can get you in and out with excellent professional care and service. More

by cgboots22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Tanner is always friendly and very efficient. The service waiting area is always clean and comfortable when waiting for your vehicle. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
June 27, 2025

Service representatives are respectful and friendly. I appreciated the care they take in making the appointments a good experience. More

by Coai21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heman Kue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Always excellent service. Never try to oversell which I appreciate I leave the dealership feeling like I have a new car. Thank you for that. More

by Julietamckinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Been accountable and of their word thus far. Shout out to Albert for helping us through the entire process and even after purchasing More

by BRYANT TAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert!!!
June 26, 2025

They are big liars, they said I need spend almost $7000 for replace engine, I took to the other shop, it’s nothing wrong, I believe the management person encouraged their people to scam the customer More

by WSUET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Bell Honda responded

We are sorry to hear that you feel this way about your recent service experience. We understand your frustration regarding the engine replacement estimate and your concerns about our diagnostic process. Your feedback about the difference in opinions between our shop and another facility has been noted. We take these matters seriously and would like to discuss this situation with you directly. Please contact Iris Garcia, our Service Representative, at IGarcia10@vtaig.com so we can review your service experience and work toward a resolution.

June 26, 2025

Efficient abd quick service. Might not be the cheapest, but you get what you pay for. More

by Phoenixtag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Bell Honda responded

Thank you for your feedback! We're glad to hear that you found our service efficient and quick. We strive to provide quality care that reflects the value of your investment. We appreciate your business and look forward to assisting you again!

June 26, 2025

Cost of their services is way too high for me the service itself is very good More

by Avalentinegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Bell Honda responded

Thanks for your feedback! We're glad to hear you enjoyed the service. We understand that pricing is important, and we continually strive to provide value. Your insights are invaluable as we work to enhance our offerings. We appreciate your support!