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Bell Honda - Service Center

Phoenix, AZ

4.4
636 Reviews
Call Service Center (602) 490-8877

636 Reviews of Bell Honda - Service Center

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November 05, 2024

The guy I got was very rude to me . He was quite judgmental on me saying I would think about the "suggestions" he was giving me to fix my car. I told him to just please give me a list a More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Bell Honda responded

We understand how important it is to feel respected and not pressured when making decisions about your vehicle. Our team strives to offer helpful advice in a professional and courteous manner, and it’s clear we missed the mark with you. We want to ensure that you have a positive experience moving forward. Please reach out to Trish Viramontez at TViramontez@vtaig.com.

September 06, 2024

Since you’re starting to charge 3% on credit cards, I doubt I will be back. More

by RBROUSE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Emery
Report | Print
Sep 12, 2024 -

Bell Honda responded

Thank you for your feedback. We're glad to hear you had a positive experience with us overall. We understand your concerns about the credit card fee and will take your comments into consideration. If you have any further questions or need assistance, please don’t hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future.

August 29, 2024

My Service Advisor Tanner Moya is an excellent representative for Honda. He is professional and knowledgeable. He is able to clearly answer all questions while being polite and friendly. I hope Mr More

by SHEILALARSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Emery, Q Barrino, Max Dunmire
Report | Print
August 28, 2024

Smooth and easy to get in and out. Courtesy service and helpful staff. What a pleasant experience. More

by Kkhfshg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Emery, Q Barrino, Max Dunmire
Report | Print
August 28, 2024

Comfortable surroundings that are well maintained. Service was completed in a timely and efficient manner. More

by JPORTER26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Q Barrino
Report | Print
August 28, 2024

Mike Vu did an incredible job as our service advisor. He was empathic and thorough. He definitely did everything he could to find options to reduce cost or work with Honda. He was really patient in a fru More

by DTHAUGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Vu
Report | Print
August 25, 2024

I told my service advisor I want to be informed, ahead of time, if I am being charged any fees. I was not informed! I asked for a firm price quote. I was quoted $400. It came to $415.00. I was charged $37.00 More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve P.
Report | Print
Aug 28, 2024 -

Bell Honda responded

Hi Monica, we understand your concerns about the fees and price quotes, and we appreciate you bringing these issues to our attention. For further assistance and to address your concerns, please reach out to Trish Viramontez at TViramontez@vtaig.com. She will be able to help you with any issues you have experienced and discuss your request for a different service advisor.

August 21, 2024

They were prompt efficient and my ac works wonderfully I couldn't ask for better service. More

by mommtjudymjanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Q Barrino, Max Dunmire
Report | Print
August 20, 2024

YOU SERVICE DEPT. WAS ON TIME, EXPLAINED EVERYTHING VERY WELL AND VERY EFFICIENT. NO ISSUES. More

by golfer1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALEX
Report | Print
Aug 21, 2024 -

Bell Honda responded

We're thrilled to hear that your service experience was seamless and efficient. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support!

August 20, 2024

Did a good job with my cars service. Thank you bell Honda. L B K More

by lknott600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith
Report | Print
Aug 21, 2024 -

Bell Honda responded

Thank you so much for your positive feedback on the service you received at Bell Honda. We're thrilled to hear that you had a great experience with us. If you have any questions or need assistance in the future, please don't hesitate to reach out.

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