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Bell Honda - Service Center

Phoenix, AZ

4.3
1,028 Reviews
Call Service Center (602) 490-8877

1,028 Reviews of Bell Honda - Service Center

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January 31, 2025

I HAVE A HONDA COSTUMER FROM CA SINCE 1983, AND WENT TO BELL HONDA WHO PUT THIS 84 OLD WOMAN INTO VANTAGE CREDIT UNION WITHOUT TELLING ME. I HAD TO FIND THIS OUT WHEN THE CREDIT UNION INFORMED ME. I WILL T More

by PFRANK1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Bell Honda responded

We prioritize transparency and honesty in every aspect of our business. We strive to ensure that all of our customers are fully informed throughout the purchasing process. If you are ever in need of assistance or would like to explore your options with us, please don’t hesitate to reach out to Walid Doumit, General Sales Manager, at WDoumit@gmail.com.

Feb 04, 2025 -

PFRANK1948 responded

THE GUY WHO DID THE FINANCE, NEVER TOLD ME HE WAS NOT GOING THRU HONDA, DID WHAT HE WANTED,AND ASKED ME TO SIGN, LOOK UP MY RECORD, I HAVE NEVER GONE THOUGH ANYONE BUT HONDA SINCE 1984, SO WHEN I HEARD FROM VANTAGE, I DID NOT UNDERSTAND THAT. HONDA NEEDS TO THOSE PEOPLE IN THAT DEPARTMENT TO BE HONEST, AND NOT ASK SENIORS TO SIGN PAPERS BEFORE EXPLAINING TO THEM WHAT THEY ARE SIGNING. I CANNOT IN ALL HONESTY RECOMMEND BELL HONDA. JOAN GLASCO

January 30, 2025

Was quick. Work was good for an oil change. Didn’t like surcharge for using a credit card. More

by RICKKHOPWOOD20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Bell Honda responded

Thanks for your feedback, Rick! We're glad to hear you had a quick and positive experience with your oil change. We understand your concern about the credit card surcharge and appreciate your input as we strive to improve our services. Hope to see you again soon!

January 30, 2025

Tanner M. has been a very good service rep. in my five or six service visits. More

by BAMJAM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Please refer to my prior response.
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Jan 31, 2025 -

Bell Honda responded

Thanks for the kind words! We’re thrilled to hear that Tanner has consistently provided great service during your visits. We appreciate your loyalty and look forward to seeing you again soon!

January 30, 2025

Geovanni was excellent and explained important features of my CRV. He was personable and knowledgeable. More

by Nryanphx
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Geovanni
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Jan 31, 2025 -

Bell Honda responded

Thanks for the fantastic review! We're thrilled to hear that Geovanni provided you with excellent service and valuable insights about your CRV. Your satisfaction is our priority, and we appreciate you sharing your experience!

January 29, 2025

I'm not at all happy that my usual service advisor (female) kept me waiting and was still at lunch upon my arrival whilst knowing full well that I had an oil change appointment that day. I ended up ha More

by HMS65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Bermudez
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Jan 31, 2025 -

Bell Honda responded

We understand how frustrating it can be when your preferred service advisor isn't available, especially when you're expecting a seamless experience. We strive to ensure our team is available and ready to assist at the time of your appointment, and we regret that this was not the case during your visit. Please know that we value your time and the trust you place in us to care for your vehicle. If you’d like to discuss this further or need assistance with any future appointments, please don’t hesitate to reach out to Trish Viramontez at TViramontez@vtaig.com.

January 29, 2025

Good customer service I was updated while I waited in the service area that’s always a plus . More

by SHARONBOOKER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Bell Honda responded

Thanks for your great feedback, Sharon! We're thrilled to hear that you enjoyed our customer service and appreciated the updates while you waited. Your satisfaction is our priority, and we look forward to serving you again!

January 29, 2025

They always take amazing care of me! Tanner keeps in touch with me every step of the process. More

by MJELLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
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Jan 30, 2025 -

Bell Honda responded

Thanks! We're thrilled to hear that Tanner is keeping you well-informed and that you're having a great experience with us. Your satisfaction means everything, and we appreciate your support!

January 29, 2025

The service needed was explained properly and I was treated kindly and with respect. My service rep was professional and friendly. More

by nplum12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Bell Honda responded

Thanks for the fantastic feedback! We're thrilled to hear that our team provided you with clear explanations and exceptional service. Your satisfaction is our priority, and we appreciate your kind words about our staff's professionalism and friendliness. Looking forward to serving you again!

January 28, 2025

They were positive, courteous, patient and worked out a pretty good deal for me. I would go back there. More

by HEMKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yusuff Olowoeshin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Bell Honda responded

Thanks for the fantastic feedback! We're thrilled to hear you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to welcoming you back soon!

January 28, 2025

Tanner offered great service, he was very friendly and attentive. He got my car done in a timely manner More

by SMAXFIELD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Bell Honda responded

Thanks for the fantastic feedback! We're thrilled to hear that Tanner provided you with friendly and attentive service. Timeliness is key, and it’s great to know we met your expectations. We appreciate your support!

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