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Bell Honda - Service Center

Phoenix, AZ

4.4
636 Reviews

636 Reviews of Bell Honda - Service Center

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November 15, 2024

CSR always super helpful and courteous. Appointments are always honored and there is no wait time once I arrive. More

by DMALD0NAD08688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

Money hungry and extreme practices of saying you need things done to your car that aren’t necessary. I just bought the car from you in May put only 1400 miles on it then told it needs $3000 worth of wor More

by SASJAAY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mihui Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Bell Honda responded

It's important to us that every customer feels confident in the vehicles they purchase and the service they receive. Your experience doesn’t align with the level of transparency and trust we strive to uphold. To ensure your concerns are thoroughly addressed, we encourage you to reach out directly to Trish Viramontez at TViramontez@vtaig.com.

November 11, 2024

I’ve been waiting 10 months for Recall Was told to bring my car in and it would be fixed to find out that the recall part Out of stock been waiting 1 month since More

by ANGELALO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Bell Honda responded

We understand the frustration of waiting for a recall repair, especially after such a long period. Our team aims to handle recalls efficiently, and we regret that your visit didn’t go as planned due to the part being out of stock. To help resolve this promptly, please connect with Trish Viramontez at TViramontez@vtaig.com.

November 11, 2024

Facility is impressive. Service advisor was very knowledgeable, informative,and quick to keep me informed about the readiness of my vehicle . Took care of my vehicle problem More

by Richard Lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Bell Honda responded

Richard, we’re thrilled to hear about your positive experience! Our team takes pride in providing top-notch service and keeping our customers informed. Thank you for choosing us and for your kind words. We look forward to serving you again!

November 11, 2024

Not happy with outcome of repair. Documented an issue with windshield washer fluid as cause of motor burn out. Should have been repaired at dealer expense since fluid was issue. More

by Beaker1138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Alvarez and have not heard back from Trish Viramontez
Nov 14, 2024 -

Bell Honda responded

It’s concerning to learn about the windshield washer fluid issue and the resulting impact on the motor. We strive to ensure that our repairs are thorough and address the root of any issues, and we’d like the chance to review this further to find a satisfactory resolution. Please reach out to Trish Viramontez at TViramontez@vtaig.com.

November 10, 2024

Very helpful and very informative and very caring. Got the work done fast and let me know it was ready. I was very pleased. More

by Claudia Earle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Bell Honda responded

Claudia, we’re thrilled to hear that you found our service helpful and caring! Our team works hard to provide quick and informative support, and it’s great to know you were pleased with your experience. Thank you for your kind words!

November 10, 2024

I have always brought my 2022 Pilot in for regular service. Always done in reasonable time. More

by TCTMA344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Bell Honda responded

Thanks! We're glad to hear you've had great experiences with your 2022 Pilot service. Providing timely and reliable service is our priority, and your feedback means a lot to us. We look forward to seeing you again!

November 09, 2024

Charging for use of credit card is disgusting I won’t be back. Who needs that headache More

by G0RKLUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Bell Honda responded

We understand that unexpected fees can be frustrating, and we’re disappointed to hear that your experience didn’t meet expectations. Ensuring our processes are transparent and customer-friendly is important to us, and your feedback is invaluable in helping us evaluate areas where we can improve. We’d love the opportunity to discuss this with you further to find a better solution. Please feel free to reach out to Walid Doumit, our General Sales Manager, at WDoumit@gmail.com, or Trish Viramontez at TViramontez@vtaig.com.

November 08, 2024

They gave me amazing service, with my second Honda Civic. I'm super happy with my car and the help Javier and the management staff gave me during the whole process. I would definitely recommend Bell Honda a More

by smokeb4fire2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Bell Honda responded

We're thrilled to hear about your positive experience with Javier and our team! Your recommendation means a lot to us. Enjoy your new Honda Civic, and thank you for choosing Bell Honda!

November 06, 2024

Faith is absolutely the best. She is friendly, courteous, professional, explains everything to you without making you feel stupid and has great attention to detail. I refuse to More

by Erika H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Williamson
Nov 07, 2024 -

Bell Honda responded

Erika, we’re thrilled to hear about your fantastic experience with Faith! Her dedication to providing exceptional service truly shines through. Thank you for recommending her; we appreciate your support and look forward to seeing you again soon!

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