Bell Honda

Faith was a great team member in assisting me with my appt and the service was done quickly. appt and the service was done quickly. More

A service advisor announced a very expensive repair on a known air conditioner issue that Honda is refusing to cover and several expensive milestone maintenance tasks by casually listing each without an emp known air conditioner issue that Honda is refusing to cover and several expensive milestone maintenance tasks by casually listing each without an empathetic preface or conclusion. I returned to my original dealer across the valley where the AC covered under my extended warranty and the mileage tasks were less expensive. More

Person who help me was so nice and kept me up date the time I was there very generous and offer me a water bottle time I was there very generous and offer me a water bottle More

The experience with Bell Honda started out pretty good. I had quite a bit of work done to bring my car up to date on the service requirements. It took several days to complete. I was staying in my RV in a I had quite a bit of work done to bring my car up to date on the service requirements. It took several days to complete. I was staying in my RV in a campground so they paid for a taxi. After a couple of days I hadn't received an update. So I started calling and leaving messages and talking to other service coordinators for information. I was promised a call back more than ounce, which never happened. On Friday I finally talked with a responsible coordinator that found my keys and the completed paperwork in someone else's office. I used my taxi voucher to get back to the dealer before they closed. I hooked the car up to my motorhome and towed it to Yuma. When I unhooked the car and drove it I noticed a grinding noise and vibration coming from the rear end. I immediately took it to Yuma Honda to have it checked. One of the service items that Bell Honda performed was to overhaul the rear brakes which required the discs to be ground. Yuma Honda found the discs were warped due to improper grinding. They corrected the problem and said they would deal with Bell Honda for compensation. Yuma Honda gets an A plus. Bell Honda gets a D minus. More

They will say whatever you want to hear just to get you in the door, then it all changes once they hook you. We were given one payment price by the sales team, then, that payment increased by almost $200/m in the door, then it all changes once they hook you. We were given one payment price by the sales team, then, that payment increased by almost $200/mo when we sat down with finance. Days later, the Non-responsive finance team made promises to send a notary to have us sign new paperwork to save us about $75/mo on our payment. They ghosted us. Called sales team about our temp tag expiring in 8 days, they had no concerns about it and said to wait it out. If you just want to be a dollar sign that matters not the moment you sign your paperwork then this is the spot for you. More

Right before Xmas I bought a new 2025 car. 5 days later I had a warning emissions light come on. A lot of stress and uncertainty and the sales rep and all mgmt pretty much ignored me to help e 5 days later I had a warning emissions light come on. A lot of stress and uncertainty and the sales rep and all mgmt pretty much ignored me to help ease my concern about a new car having potential problems. Not customer service friendly. More

So my experience this time around was not happy. . They could at least be reasonable with th payment. . They could at least be reasonable with th payment. More

The people were nice. As soon I came I was greeted immediately. Answered any questions I might have had. As soon I came I was greeted immediately. Answered any questions I might have had. More

They were very responsive to my request to have the work done quickly as I had another appointment scheduled that morning . done quickly as I had another appointment scheduled that morning . More

Easy & smooth and they gave us a great deal without a bunch of hassle - we LOVE our new Honda Pilot! bunch of hassle - we LOVE our new Honda Pilot! More