Bell Honda

August 30, 2019 – took in vehicle because A/C was out September 6, 2019 – car was returned with the compressor, clutch set, and coil set replaced September 16, 2019 – car was taken in again for out September 6, 2019 – car was returned with the compressor, clutch set, and coil set replaced September 16, 2019 – car was taken in again for the A/C not working again September 24, 2019 – car was returned with a replaced compressor, hose, clutch set, and coil set November 30, 2019 – car was taken in again for similar A/C issues December 10, 2019 – car was returned with a new condenser, compressor, clutch set, coil set; at this time we spoke to the Service Manager, who told us that there were no problems with the A/C systems in the Honda Civics (which a Honda America case manager informed me that he should have known there were) and that our A/C was completely fixed and they had the best guy working on it December 10, 2019 – after picking up the car I drove it down the street when I noticed an audible rattling sound when the A/C was turned on and returned the vehicle immediately December 11, 2019 – the car was returned with replacement of a bracket December 12, 2019 – In the morning we noticed a neon green oil leaking from the compressor. I called Bell Honda’s Customer Service Manager, where I told her of the new possible leak and that we would like out of the vehicle and we wanted to come down to work something out. We were told that Bell would be happy to work with us to make it right. We head down to Bell Honda to look at a different vehicle, we were told that we would be working with Heather but instead we had JJ and the Sales Manager, Brandon Latour, working with us. Instead of trying to make our situation right we were instead offered to buy a brand-new car with no deal. They offered us Kelly blue book for our trade-in vehicle, but the price of the vehicle we were interested in (stock number was checked) was listed lower on their website than the price that they offered us. We were told that the General Manager was involved and that was the best deal that they could give us. We walked out, feeling insulted. December 13, 2019 – took the car to Showcase Honda where they confirmed that a hose was leaking refrigerant and replaced it the same day Ultimately, Showcase was able to fix the problem and gave us a better deal on a 2019 Honda Civic Hatchback than Bell was willing to offer on a 2019 Civic Sedan LX. This review is limited solely to the facts and does not include the bad service and insulting behavior by many of their employees. More

Our WORST car buying experience ever!! They were untruthful and ended up processing paper work on a 2019 Accord that we never took possession of, we did purchase a 2020 Accord. Much more deception t untruthful and ended up processing paper work on a 2019 Accord that we never took possession of, we did purchase a 2020 Accord. Much more deception to this whole experience, but I dont have time to write a book. We ended up with 2 open loans and loan company calling us several times to discuss the 2 loans! No one returns calls at Bell Honda!! Very unprofessional , dishonest interactions, they all need some serious training in customer service!! More

Incredible buying experience I don't want to show my age but I've been buying cars for 50 years. I have to say my experience at Bell Road Honda was the best car buying experienc I don't want to show my age but I've been buying cars for 50 years. I have to say my experience at Bell Road Honda was the best car buying experience I have every had. From Brandon who got started, Abraham who greeted my wife and I and the staff who supported the process, Austin who took care of the financing and presented everything clearly without pressure. They took the time to answer all the questions and find exactly the vehicle we wanted. More

Awful Horrible experience buying a used Lexus ES 300. I regret my purchase at this dealership and will never return. Sales, Service and Finance were all v Horrible experience buying a used Lexus ES 300. I regret my purchase at this dealership and will never return. Sales, Service and Finance were all very disappointing. More

New 2019 CR-V Shawn was great, he ran all over the dealership to find me the right SUV. Would definitely recommend him, he was not pushy like many other salespeople Shawn was great, he ran all over the dealership to find me the right SUV. Would definitely recommend him, he was not pushy like many other salespeople can be. He also followed up to see that everything was okay. More

I have a Honda CrV and have been working with Bell Honda service since I got it a couple years ago. Would t bring it anywhere else. Joshua Hansmeier is amazing and would highly recommend both him and Bell H service since I got it a couple years ago. Would t bring it anywhere else. Joshua Hansmeier is amazing and would highly recommend both him and Bell Honda! More

Excellent customer service I called up the dealership, explained my situation and they helped me every single way from my first contact to the completion of the experience. Tha I called up the dealership, explained my situation and they helped me every single way from my first contact to the completion of the experience. Thank you so much Bell Honda team. I worked with a competitor’s sales several times and this experience was much better and more smooth without any hassle More

this southern bell gave me not only a mega deal, but she also kept me in great company throughout the entire experience. If you want great assistance but aleo crave a fun sales associate, GO SEE RENEE! also kept me in great company throughout the entire experience. If you want great assistance but aleo crave a fun sales associate, GO SEE RENEE! More

Daniel C was amazing! We had a very short time frame to get a new vehicle and were lucky enough to get Daniel as our salesman! He was good about our time frame and worked w We had a very short time frame to get a new vehicle and were lucky enough to get Daniel as our salesman! He was good about our time frame and worked with us to find a payment that stayed within our budget. He is kind, helpful and fun! He paired us up with Jake to finish up the financing and we were out within our 3 hour window. We also got a swag bag with awesome stuff. Who doesn’t like that?! Thank you Daniel! We appreciate your amazing customer service and help! More

I’ve worked with J.J.a couple of times now,and he’s great.Awesome personally.Anyway I called him to send him some business from Tucson and he was so appreciated that I thought of him. He’s a very Humbl great.Awesome personally.Anyway I called him to send him some business from Tucson and he was so appreciated that I thought of him. He’s a very Humble Man. More