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Bell Honda

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.4
1,500 Reviews
It's all about you at Bell Honda! We opened our doors in 1988 and have happily served car shoppers in the Valley ever since. A milestone in the store's long and honored history occurred in 2004, when it received a complete remodel. Today, we still have one of the most state-of-the-art Honda dealerships in Phoenix, AZ, but what really sets us apart is our dedication to providing an excellent car buying experience for our customers.
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701 W. Bell Rd.

Phoenix, AZ

85023

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Showing 1,500 reviews

June 16, 2024

Faith Williamson was a fantastic service advisor. She addressed all my needs and followed up afterwords. More

by Richardedragomir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Williamson
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Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your experience with us! We're thrilled to hear that Faith Williamson provided you with exceptional service as your service advisor. At Bell Honda, customer satisfaction is our top priority, and we're delighted that Faith went above and beyond to address all your needs and followed up afterward. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing Bell Honda!

June 16, 2024

Shawna is amazing. Honda would be lost without her. She’s very knowledgeable. 15 words More

by COOKDANIELLE285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawna in collision
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Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your experience! Shawna is indeed an invaluable member of our team, and we're thrilled to hear that she provided you with excellent service. Her knowledge and dedication are what set her apart, and we're grateful to have her on our team. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back for your future needs at Honda!

June 16, 2024

The service at Bell Honda is excellent but its a pity the reliability of my 2017 Honda Pilot is not the same standard. Ive had to replace a lot of items I would have expected to last 100K miles. Rubber belts More

by JRANDLES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Ridenour
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Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your feedback with us. We're pleased to hear that you found the service at Bell Honda excellent. However, we understand your concerns regarding the reliability of your 2017 Honda Pilot. We apologize for any inconvenience caused by the need to replace certain components earlier than expected. At Bell Honda, we strive to provide top-notch service and ensure our customers' vehicles are maintained to the highest standards. Your feedback regarding the durability of certain parts is valuable to us, and we will share it with our service and product teams for further review and improvement. If there's anything else we can assist you with or if you have additional concerns about your vehicle, please don't hesitate to reach out to us. We appreciate your continued trust in Bell Honda and look forward to serving you in the future.

June 16, 2024

Not good customer service and I was told because my battery was dead. I had to purchase a battery from you all, but I did not want to purchase one from you all because my battery had a warranty so you More

by SOCCERDAD0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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Jun 21, 2024 -

Bell Honda responded

Thank you for sharing your feedback with us regarding your recent experience. We apologize for the inconvenience and frustration you encountered during your visit to our service department. Providing exceptional customer service is our top priority, and we regret that we did not meet your expectations. We understand your concerns about the battery issue and the warranty. It is our standard practice to work with our customers to explore all available options when addressing vehicle repairs. We apologize if our communication regarding the temporary battery and alternator check did not meet your expectations. To address your concerns and to ensure that we rectify this situation, we invite you to contact our Service Manager, Justin Tran, at 602-298-2039. Justin is committed to resolving any outstanding issues and ensuring your satisfaction moving forward. We value your feedback and appreciate your understanding. We hope to have the opportunity to regain your trust and provide you with the level of service you deserve.

June 16, 2024

The person who took care of me did a phenomenal job. Very quick and efficient. More

by ALLEN pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Dunmire, Rodrigo Amezcua
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Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're delighted to hear that you had a phenomenal experience with us. Providing quick and efficient service is always our goal, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

June 16, 2024

Faith is nice and explains everything in a way that I understand. Faith is a great person to have at Honda! More

by nursepam1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Q Barrino
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Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're thrilled to hear that Faith provided you with excellent service and explanations that were easy to understand. At Honda, we strive to ensure our customers feel confident and informed about their vehicle service. We appreciate your kind words and your recommendation of Faith. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Honda!

June 16, 2024

I have reliable service every time. I have been going there for over 16. Years. More

by TIM.HEMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Delgado, Robert Jones, Steve Emery, Dion Medlen, Q Barrino, Trish Hernandez, Max Dunmire, Rodrigo Amezcua
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Jun 17, 2024 -

Bell Honda responded

Thank you for your loyalty over the past 16 years! We're delighted to hear that you consistently receive reliable service at our dealership. Providing top-notch service is our priority, and we appreciate your trust in us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service for many more years to come!

June 15, 2024

Bell honda service department is a trustworthy service shop. Tanner does not try to sell you products and services you do not need. He and the team are reliable and are consistently exceptional in the ser More

by CHERYLD33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
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Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're delighted to hear about your positive experience with Bell Honda's service department and specifically with Tanner. It's great to know that Tanner and the team provide trustworthy service without pushing unnecessary products or services. We understand the importance of reliability and exceptional service, and we're glad that Tanner ensures your vehicle's safety and performance during each service visit. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to provide you with excellent service in the future!

June 15, 2024

They did a good deal on my car a they help on choosing on a better car More

by CHANGJOSE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Rauch, Jason Johnson, Adrian Pasqualini, Toni Maloney, Abraham Mendivil, Fred Macias, David Subia
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Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're glad to hear that you had a positive experience with us. We strive to provide good deals and helpful assistance in choosing a better car for our customers. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 15, 2024

Bell Honda has great salespeople. They know their cars. I was real happy with the deal we got. I really like the dealership. More

by 4981cee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Lopez
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Jun 17, 2024 -

Bell Honda responded

Thank you for your review! We're thrilled to hear that you had a great experience with our salespeople at Bell Honda and that you were happy with the deal you received. It's wonderful to know that our team's knowledge and professionalism made a positive impression on you. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your kind words and look forward to assisting you again in the future!

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