Bell Honda

For those of you shopping a new or used Honda, you have to give Joe Macke a call at Bell Honda in Phoenix. I went all the way from Tucson, just to work with Joe. From my first contact with Joe on the te to give Joe Macke a call at Bell Honda in Phoenix. I went all the way from Tucson, just to work with Joe. From my first contact with Joe on the telephone, to the completion of a new car purchase, Joe was an absolute professional. He was honest, and worked hard to earn my business. I would recommend him without hesitation. More

I knew I wanted a Honda Accord, so I was willing to buy at the dealership that would work with me. My salesman listened to what I wanted and was able to get me a new model for the price I wanted to pay. Th at the dealership that would work with me. My salesman listened to what I wanted and was able to get me a new model for the price I wanted to pay. This was the 2nd Honda dealership I had visited for my purchase because I was not able to reach an agreement with the first one. Everyone at the dealership was very friendly and accommodating. More

To Whom It May Concern; As we all know, the Holiday To Whom It May Concern; As we all know, the Holiday Season is a time when most folks, like me, are spending their available cash on gifts, family, To Whom It May Concern; As we all know, the Holiday Season is a time when most folks, like me, are spending their available cash on gifts, family, vacations, etc. Well, Christmas of 2011 was not unlike any other for me, except that when I took my 2007 Honda Accord into Bell Honda for a service check-up. I was leaving the following week for Disneyland. And, I wanted to be sure my Honda was in good shape for the drive from Phoenix to Anaheim. My experience with Bell Honda began with their website and easy online tool to schedule an appointment. The other enticement was the free maintenance check. It was Christmas time and anything free was appealing to me. So I scheduled the appointment. I also called the service department, to ask some clarifying questions. This is I was introduced to Josh Seyfert. Josh was the Service Advisor who not only took my call, he also took the time to explain a lot of things, including their coupons, service area, free shuttle service to home or work, etc. I felt comfortable right away and knew the experience would be positive. I wish my cars maintenance results were as positive as my experience with Josh. To make a long story short, Josh was very helpful. The fact that he and the Service Technician, Doug Ruthroff, were honest and willing to make my experience affordable and manageable through the Holiday Season was an intangible aspect I wasn’t expecting. In the past two months, my Honda has been into Bell Honda’s Service Department, by design, and all of the maintenance requirements have been taken care of in order of urgency. We often tell as many people as we can about poor service and back experiences. I have made it a point of telling everyone I know about the exceptional service I received from Josh and Doug. These two gentlemen have been wonderful. My Honda will always go to Josh and Doug, as I trust them and believe that they care about me and my experience. Thank you, Josh and Doug. You have earned a loyal customer, and car. Warmest Regards, Vicki Whitney More

Overall my experience at Bell Honda was very good thanks to the professionalism of Fleet & Internet Manager, Jesse Hoffman. Two days ago I purchased a 2012 base model Honda Fit. Jesse earned my business by to the professionalism of Fleet & Internet Manager, Jesse Hoffman. Two days ago I purchased a 2012 base model Honda Fit. Jesse earned my business by being the quickest responder to my Internet inquiries. He was also the first to "talk turkey" in terms of price without being obnoxious or using strong arm tactics. I felt price and financing terms were fair and consistent with my expectations given a less than stellar credit score. The only reason the price is rated good instead of great is due to my poor negotiating position, not due to any failing on the part of Jesse or the finance department. I am very grateful that I was able to purchase a new vehicle despite a 2006 bankruptcy and a foreclosure in 2011. What soured my overall experience with Bell Honda was the unnecessary "bad cop" tactics employed by the Finance Manager and his Manager from 10:00 p.m. to 10:30 p.m. Terms had been agreed to with Jesse and another finance person at about 9 p.m., and I was told that things would probably be wrapped up very quickly because everyone wanted to go home. While waiting to sign paperwork, it was explained the long wait was due to transactions being completed with another customer. That I believe and accept. What upsets me and makes me feel like I was emotionally xxxxx were the high pressure tactics and guilt trip laid on me by the Finance Manager and his Manager at the 11th hour. During initial negotiations I made it exceedingly clear that I could not afford larger payments. Everyone knew I was very tired. Still I was subjected to convoluted doublespeak trying to sell me on the concept of GAP insurance, car washes, maintenance, etc. all done with a piece of 8.5" x 11" paper and a royal blue fat-line marker by the Finance Manager for a very long time. After I again clearly reiterated I could not afford larger payments and did not want the services offered, I was subjected to another go-around of high pressure language from the Finance Manager's Manager. Finally I was allowed to sign a piece of paper that stated it was not necessary to purchase all the unwanted services to obtain financing. The last part of completing the transaction could have and should have taken only five to ten minutes had I been presented with paperwork clearly outlining the services "offered." Instead I had to listen to the sales pitch in a way that was demeaning especially given how tired I was. I feel it was a sleazy and inconsiderate ploy to wear me down hoping I would agree to anything--in this case a monthy car payment increase to the tune of almost $100/month--just to seal the deal because of the inference that I should throw a rather large bone to the finance company, in addition to the very high interest rate to which I had agreed, because I was such a poor credit risk. Once home, I could not sleep, not because of excitement and happiness from acquiring a new vehicle, but because I felt I had been disrespected. Prior to being allowed to sign the paperwork, it was no consolation when the Finance Manager's Manager told me "all" the dealerships do this and they have to offer the services. I understand "offer," but that is different from guilting and slamming unwanted services down someone's throat in a way that is confusing and insulting. I had a very different experience when I bought my 1999 Honda Accord in Colorado, but then I came to the table with $10,000 down and was in a much better bargaining position. Fortunately, Jesse Hoffman has continued to demonstrate professionalism and good ethics by continued follow-up with respect to delivering my vehicle to me on his day off, taking the time to express thanks with both email and phone calls, and assuring me that he is there to run interference for me in the event I need anything related to the Honda Fit in the future. In time, memory of closing the deal will fade, and hopefully, I'll only focus on the joy of driving my new car. Other than price which I consider good to very good, I would have rated all other categories a 5 (great) had I not suffered from a very unpleasant approach when completing paperwork to purchase. More

The sales and finance experience was to the point and the deal we received was the best I have every had at a dealership. Jesse Hoffman worked with us on how to trade in the leased vehicle we had on a purcha deal we received was the best I have every had at a dealership. Jesse Hoffman worked with us on how to trade in the leased vehicle we had on a purchase of a new Honda Civic. I have purchased 3 Hondas before moving to AZ and this experience was the best I have had. More

Jesse Hoffman was a pleasure to deal with when I bought my car from him on Monday, 12/26/2011. A stellar salesman. I will buy another car from him anytime. my car from him on Monday, 12/26/2011. A stellar salesman. I will buy another car from him anytime. More

Jesse Hoffman and Lee were two great associates of Bell Honda that I dealt with when I purchased my ( pretty much new ) 2011 BMW 335I. It was my first BMW so I was super excited. I had been searching for t Honda that I dealt with when I purchased my ( pretty much new ) 2011 BMW 335I. It was my first BMW so I was super excited. I had been searching for the perfect car, at the right price, for over 2 months. Once I got in contact with Jesse, I new it would be an easy process. The great thing about Jesse was that he did just what I asked him to do. He wasn't overly aggressive or pushy, but followed up and followed through when needed. I had my mind set on a BMW, and that is exactly what I went to buy. Even though he worked for a Honda dealership he didn't try to aggressively persuade me to buy one of their own vehicles or some other vehichle that I wasn't interested in. Which was a nice change. The typical salesman would have tried to make me test drive 5 other cars before they let me come near the BMW. Everything from the initial phone calls to the test drive, Jesse was relaxed, and easy going. He was NOT high strung, high pressure, or over the top like alot of car saleman. I think Jesse's approach was perfect! Lee came in the picture when it came to crunching the numbers. Lee did a great job of getting me where I wanted to be price wise. I liked that they focused on what I asked them to focus on ( out the door price ). Instead of playing the usual loop de loop games of focusing on payment and everything else but what the actual price of the car was. Again he had a very professional, and a great, smooth, mellow attitude. Lee actually made the negotiating process fun, instead of stressful! At the end of the day I got just what they promised. A great Car for a great price. No gimmicks, or tricks, or last minute swithc ups ( like I have seen before ). I would recommend this dealership to anyone! After going to Bell Honda I now have a new standard for what a "easy" car buying process should be. Thanks! Brian J. More

Located this dealership via the internet. Contacted Jesse and he toke the time to send us pictures of what was available along with current prices. Jesse continued to be available by internet and phone to an and he toke the time to send us pictures of what was available along with current prices. Jesse continued to be available by internet and phone to answer any and all questions that we had. We made an appointment to meet with him and he was on ime and ready for that meeting. The total experience was much to our satisfaction. We could not have been happier with Jesse's efforts. We are totaly happy with or purchase. More

Nice experience. Extremely Nice staff. It was a pleasent experience, I left feeling like I got a good deal instead of being thrown under the bus. The followup service I have gotten there has been wonderful experience, I left feeling like I got a good deal instead of being thrown under the bus. The followup service I have gotten there has been wonderful too. More

I had never purchased a new car before. Jesse was very knowledgable and really set my mind at ease. He walked me through the process, answered all of my questions and made the experience very satisfying. knowledgable and really set my mind at ease. He walked me through the process, answered all of my questions and made the experience very satisfying. Jesse was very friendly and I will return when the time comes. More