Bell Honda

Most fun and education I've had buying a car! I am so happy with the experience and education I received with this purchase. I"m so happy with my CRV. Jose and Vern were so easy to work with and I am so happy with the experience and education I received with this purchase. I"m so happy with my CRV. Jose and Vern were so easy to work with and I never felt pressured with them. I was given the information I needed to make an educated decision. This has been the most fun I have had, in what is typically a very stressful experience. I will recommend Jose and Vern to all that will listen!! Thanks so much guys! Lisa Pacer-Thing More

Vince Mendoza very helpful Vince Mendoza was very helpful in the purchasing of the vehicle I wanted. I originally was testing the market about 7 months ago and Vince helped me u Vince Mendoza was very helpful in the purchasing of the vehicle I wanted. I originally was testing the market about 7 months ago and Vince helped me understand the hybrids he had on hand. I was interested in a partiular used model recently and he helped me test ride it. Even though it did not work out he helped me find another model and was not so agressive about purchasing. Once I determined which one I wanted he followed up throughout the process until I left the dealership and was very friendly and helpful. More

I absolutely love Bell Honda! I had purchased my first vehicle from here 2 years ago with no problems and was amazingly pleased with their service. I am now on my 2nd car and once I had purchased my first vehicle from here 2 years ago with no problems and was amazingly pleased with their service. I am now on my 2nd car and once again completely amazed on how quickly everything was put together. Jose Reyes and his teammate Vince (a.k.a Vern) were wonderful, they helped me out from start to finish without any problems. They both seriously are some amazing people, I couldn't thank them enough for helping me out as much as they did. More

Best sales experience... thanks Erick Steffes Just purchased a new Honda Accord and my sales experience was the best. My salesperson (Erick Steffes) was friendly, knowledgeable, and full of energ Just purchased a new Honda Accord and my sales experience was the best. My salesperson (Erick Steffes) was friendly, knowledgeable, and full of energy and I loved that about him. He offered a price and interest rate I couldn't argue with. thank you Erick for all that you did to make this purchase possible. More

Very personable staff, no pressure. My first Honda. I went in with one car in mind, they had it in a color I liked, and I leased it....first time I have leased a car and though the process was lengthy, I went in with one car in mind, they had it in a color I liked, and I leased it....first time I have leased a car and though the process was lengthy, I felt I was treated fairly and respectfully. The salesman was very very friendly. More

Hopping on a hot day This was the second dealership I visited on a 115 degree day, yet it was hopping with customers. The salesman I worked with "Cowboy" Don Keas was v This was the second dealership I visited on a 115 degree day, yet it was hopping with customers. The salesman I worked with "Cowboy" Don Keas was very knowledgeable about the product offerings from Honda, and was able to connect with me as a customer. Honda doesn't sell the model I want in the color I wanted, so there was no deal. When/if they do, I will come back here to get the vehicle I want. More

************UPDATE************* *******************************UPDATE*********************** After posting this review I heard from the GM of the dealership Scott who assured me h *******************************UPDATE*********************** After posting this review I heard from the GM of the dealership Scott who assured me he would listen to the tape of my interaction with the finance guy in question. To say it plainly I did not believe him based on my previous interaction with his employees. To my surprise he advised me no matter what was said on the tape, that since I left thinking that I was buying the full coverage he would honor that for 3 years. He would replace the tire and make sure the warranty was in place. I was pleased by this and would have been satisfied there. If this surprised me, what happened next shocked me!!! Scott called me back about 15 minutes later and said he had listened to the tape and that I was absolutely correct I was sold one coverage and given another. He apologised profusely and assured me this was not the way they do business. first, let me say, he had no reason to continue to look into this and even less to tell me that I was correct since he had already appeased me. This above and beyond approach to customer service was not expected after my initial encounter with Bell Honda. On this conversation Scott also informed me that he would extend the coverage to match what I was told in the finance room to 5 Years for the tires and paint and he extended the bumper to bumper to 7 years 125,000 miles. I was now completely blown away!!! Scott set my daughter up with Steve in service who would help her get the tire changed today. My daughter called me afterwards to say that not only was Steve very nice, he was waiting at the door for her when she arrived. He had her new contracts for the warranties in hand and ready to be signed and her car was taken back immediately. She was out of there with her new tire and new warranty paperwork in less than 45 minutes. Then to my surprise yet again, Steve called me and said he had read my review one last time and noticed that we had never received the $25 gas card we were promised either. He verified my address and said it would be in the mail today. To be honest this was the first time I have ever reviewed a company, but my initial experience was so bad I could not stomach just sitting here and taking it. I did not know what would happen by writing this review but I knew I had to let people know about my experience. As upset as I was yesterday, I am equally if not more impressed and satisfied with the attention and concern placed on my complaint by Scott and Steve. I never in a million years expected this to be resolved in such a speedy and customer-centric way. If you would have asked me yesterday if I would ever go to this dealership again, I would have said a few curse words followed by and exclamated NO!! I can now honestly say that I would trust Scott as a man of his word, and would do business with him or any company he runs at any time in the future. Scott told me he did not expect me to remove or change my review because it was accurate and he was embarrassed that it was all true, but the way he jumped in with both feet and made the situation right, there was no way I could leave that last review up. Thank you Steve for taking care of Darian today, and Thank you Scott for being a stand up guy!! By the way you will know exactly how I felt in 5 years when you are helping your daughter finance her first Honda!!!!! Sincerely, Phil Miller More