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Bell Honda

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.5
3,168 Reviews
It's all about you at Bell Honda! We opened our doors in 1988 and have happily served car shoppers in the Valley ever since. A milestone in the store's long and honored history occurred in 2004, when it received a complete remodel. Today, we still have one of the most state-of-the-art Honda dealerships in Phoenix, AZ, but what really sets us apart is our dedication to providing an excellent car buying experience for our customers.
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701 W. Bell Rd.

Phoenix, AZ

85023

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Showing 3,168 reviews

December 07, 2024

I was first quoted 2700 for my service. The repair had to be done in two separate services because they had to order parts. The first repair was 2300. When it was time for the second repair More

by SABACHKA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

It’s disheartening to hear about the challenges you faced regarding the pricing and communication during your repair process. We certainly don’t want any customer to feel they’ve been treated unfairly. If you would like to discuss this further and see how we can resolve the situation, please feel free to reach out to Trish Viramontez at TViramontez@vtaig.com.

December 06, 2024

Honestly, I kind of felt there was a push to do unnecessary repairs and work, which made me very suspicious More

by dsheltphx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

Thanks for your feedback! We strive for transparency and appreciate your perspective. We’re always here to ensure our services meet your needs without any pressure. Your input helps us improve, and we hope to provide a better experience in the future.

December 06, 2024

Josh was my service person, he was cordial, verry affable and explained the process and that it would be about 2 hrs. I got it back in an hour. I appreciate customer service team member Josh. Thank you. More

by rallar07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you had such a positive experience with Josh. Our team strives to provide top-notch service, and it's great to know that he delivered. We appreciate your feedback and hope to serve you again soon!

December 06, 2024

I’ve been using this dealership for more than ten years. I trust it and I intend to continue to use it. More

by Toma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalal "AJ" Ahmadzai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

Toma, thank you for your loyalty and trust over the years! We’re thrilled to have you as part of our community and look forward to continuing to serve you with the best experience possible. Your support means a lot to us!

December 06, 2024

2.5 hours for an oil change? With an appointment!?!? Terrible! Absolutely terrible. Did I mention it was terrible? More

by tluck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

We understand that waiting for an oil change, especially with an appointment, can be frustrating, and this certainly doesn’t meet the standard of service we aim to provide. We take your concerns seriously and would like to ensure that this issue is addressed. Please reach out to Trish Viramontez at TViramontez@vtaig.com.

December 06, 2024

Amazing people! They really take care their customers. I would recommend Bell Honda to my friends and family to buy cars from them. The GM HUD so super cool. The des More

by MSNADEL77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalal "AJ" Ahmadzai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department: Tanner Moya rate him 5 stars
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Dec 09, 2024 -

Bell Honda responded

Thanks! We’re thrilled to hear you had such a positive experience with our team. Your kind words about our staff and GM mean a lot to us. We appreciate your recommendation and look forward to seeing you next time for your car needs!

December 06, 2024

Friendly, efficient, easy to schedule, the wait times are reasonable, work done as I requested. More

by terrymary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you had such a positive experience with us. Our team strives to provide friendly and efficient service, and your feedback truly motivates us. We look forward to seeing you again soon!

December 06, 2024

I have no problem with the service that was done. My issues lie with the communication between the service team and myself. There was none. I had to seek out answers rather than someone texting/calli More

by EMILY.WRIGHT1O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

While we’re glad the service itself was satisfactory, we understand how frustrating it must have been to experience a lack of communication and extended wait times. This is certainly not the level of service we strive to provide. To address your concerns further and work toward a resolution, we encourage you to reach out to Trish Viramontez at TViramontez@vtaig.com.

December 06, 2024

The service department was able to get my car in quickly. Everyone I dealt with was polite, helpful and professional. I felt like a valued customer. More

by mjeagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

Thanks for your fantastic feedback! We're thrilled to hear that our service team provided you with a quick and positive experience. Making our customers feel valued is our top priority. We look forward to assisting you again in the future!

December 06, 2024

I Went in for a recall on an airbag. Everything went smoothly. People were nice. More

by FISLER81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bell Honda responded

We’re thrilled to hear your recall experience was smooth and our team made a positive impression! Your safety is our priority, and we appreciate your kind words. Thank you for trusting us with your vehicle!

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