Bell Honda

Very good experience without a lot of drama. Still don’t care for the “negotiation” process though. Still don’t care for the “negotiation” process though. More

Albert was great everyone in the entire process was awesome great car great experience thank you awesome great car great experience thank you More

Jeremy was straightforward and very helpful in making a deal happen. Every time I messaged him after taking the car home, he responded quickly and was also helpful. deal happen. Every time I messaged him after taking the car home, he responded quickly and was also helpful. More

Knowledgeable, honest, low pressure, fair deal. Everything I wanted a dealership to be. Thank you. Everything I wanted a dealership to be. Thank you. More

Dominic was friendly, relatable and honest. The manager helped get us a great deal. However I still haven’t received any info or an appointment on the fill on my window shield that they said th The manager helped get us a great deal. However I still haven’t received any info or an appointment on the fill on my window shield that they said they would let me know when to come in. More

They were very helpful and knew how to cater to my wants and needs and I appreciate them and needs and I appreciate them More

Everyone is friendly and helpful whenever I call to schedule an appointment. All service advisers keep me updated on when my vehicle will be ready for pickup. schedule an appointment. All service advisers keep me updated on when my vehicle will be ready for pickup. More

Josh is great and always answers all of my questions. Bell is good about accommodating my schedule. Bell is good about accommodating my schedule. More

*September 2023 Vehicle purchased from Bell Honda *May 13, 2024 -alignment recommend by Daisy at Bell Honda *June 11, 2024 -alignment performed by Bell Honda *July 9, 2024 -vehicle Pulling to the right. 13, 2024 -alignment recommend by Daisy at Bell Honda *June 11, 2024 -alignment performed by Bell Honda *July 9, 2024 -vehicle Pulling to the right. Alignment performed by Bell Honda *July 27, 2024 -vehicle pulling to the right. Alignment performed by Bell Honda *July 30, 2024 -vehicle pulling to the right- Alignment performed by Firestone *August 01, 2024 -New tires (recommended by Bell Honda) Tires purchased tires from Discount Tire. *September 5, 2024- Vehicle pulling to the right, loud suspension noise) no issue per service advisor Josh *Oct 11, 2024 Vehicle pulling to the right. Firestone confirmed alignment being out of alignment. Requested Firestone not complete repair. *October 14, 2024 -Bell Honda confirmed pulling to the right. Alignment performed by bell Honda October 23, 2024 -Vehicle pulling to the right. Alignment performed by Bell Honda -Michael Vu and assistant service manager Trish stated that the steering gearbox recall had to be performed. At this time, she assured me if the issue with the alignment continued, Bell Honda service would make sure that the issue was figured out. She later lied about this conversation on February 3, 2025 when approached with remembering this conversation at Bell Honda. ***Reported Bell Honda to The Better Business Bureau, Banned from Bell Honda*** Vehicles still pulling to the right. Contacted America Honda corporation. *Recall November -Waiting for recall part- Allocated to Right Honda *December 13, 2024 -Right Honda replaced steering gearbox and high-pressure fuel pump recall. Advised no issue with alignment by TJ. *January 23, 2025- Vehicle pulling to the right and oil change. Alignment is unaligned. -Right Honda *January 24, 2025 - Spoke with Iris, “Bell Honda service did not sell you your vehicle, Bell Honda sales sold you your car”. I’ve been asking Bell Honda to figure out why my alignment continues to go out for 6 months. *January 30, 2025 - Alignment performed by Right Honda *February 3, 2025 -Vehicle pulling to the right and worsening suspension noise. Vehicle is unaligned again per Right Honda. *Today 2/3/25 Trish and Iris at Bell Honda- as a one time courtesy we will fix your alignment and tighten your tie rod that was discovered today however you will still be banned from Bell Honda. My question, so if in an additional five days goes by and my alignment has still not been fixed, Bell Honda service is not going to figure out why it continues to go out. Trish – do you realize that I didn’t even have to see your vehicle today. I felt bad for you because you were crying on the phone. She proceeded to say that she would not allow me to come back in five days if the alignment was out. Who is going to take responsibility for a vehicle that the alignment continues to go out? I purchased my vehicle from Bell Honda but Bell Honda doesn’t seem to care. I have never in my life been met with such distain and disregard of a customer’s experience. I’ve requested that this be escalated to Gwen two times now. I’m curious as to whether Gwen even knows about this case. The reason as to why the alignment continues to go out, has not been discovered by the dealership that I purchased my vehicle from. The issue continues after seeking help at a different dealership. Emailing Gwen Denney to see if Bell Honda will figure out why the vehicle they sold me will not stay aligned. American Honda corporation, where is your help? More

Did an outstanding job. You were quick and finished before the time I was told. You were quick and finished before the time I was told. More