Bell Honda

I came in for an oil change and tire rotation. I told the service tech that my special lug nut key was in the storage area where the spare tire was. My phone died while I waited so I never got any I told the service tech that my special lug nut key was in the storage area where the spare tire was. My phone died while I waited so I never got any info on the service, but the tech knew I was waiting in. The waiting area and never came to find me. After over an hour I went looking for her at her desk. She was not there so I waited. The Service tech was absent from desk for over 15 min in the restroom. My keys were sitting at her station, so I assumed my vehicle was done. Another tech noticed me waiting, called her, and she came rushing out of the restroom. I asked if my vehicle was done and she said yes excitedly and happily took payment and got me out the door. At home I read the mechanic's notes and noticed the tire rotation was not done because they couldn't "find" the lug nut key... my interior mats were on the seats in the middle row etc... I called the service tech when I returned home upset that I was charged for a service I did not receive when I specifically told her where the key wad and was even there to be asked while waiting. She then accused me of rushing her and bombarding her office. Her only fix she offered was to send another mobile charge for me to pay for the service again so she could release the first charge... I couldn't afford to be charged twice while the stupid bank credit system waited to release the first charge. Frustrated I suggested she just email me a free tire rotation memo and she agreed, but she had no real remorse for the mess up and actually tried to blame me for it. I am still upset and have avoided even returning. More

The sales employees were nice and really helpful when I was looking for options on a vehicle that I wanted and they explained everything for I could understand and gave me the best deal was looking for options on a vehicle that I wanted and they explained everything for I could understand and gave me the best deal More

People like the vandalize your car here in Service and they will not repair anything they damage they will not repair anything they damage More

Very accommodating, showed us all the vehicles we were interested in and answered all of our questions. interested in and answered all of our questions. More

Bell Honda is attentive, always answer my questions and are always available when want to come in for service. are always available when want to come in for service. More

Excellent customer service from sales side - Dom and Bear were very pleasant to work with! Everything was smooth and easy! were very pleasant to work with! Everything was smooth and easy! More

bought My Car from Honda in Chandler with a full premium platinum package covering 100,000 miles! Aiden was my rep and I had the worst experience possible! Told him my car was covered brought it to fix the platinum package covering 100,000 miles! Aiden was my rep and I had the worst experience possible! Told him my car was covered brought it to fix the AC because it was blowing hot. Explained my coverage to him multiple times he insisted My Car was not covered. Proceeded to tell me it would cost me over $4000 to repair charged me $400 for one repair. I had to find my paperwork bring it in spoke with someone else he entered in the correct information I was directed back to Aiden even though I insisted on not using him as my rep anymore, he then told me my car was covered, but needed to be examined first again after the examination came back my coverage was willing to fix what was actually wrong, which would’ve been less than $1000 to fix without coverage! I asked for a refund considering I had a deductible of $200. I was told refund would need to be sent by mail and I should receive payment within a week. They kept my car for over a week. I got a rental for two days and still had to pay out-of-pocket. I got my car back. My AC is running perfectly. I waited three weeks no refund I called. Aiden again told me that the finance company was having trouble figuring out how to refund me my money and they would send a check that afternoon and I would receive it in a few days which I did. This was the worst experience I’ve ever had with this dealership Honda off of seventh Street and Bell. I will never bring My Car here again. Aiden was incompetent. He was not due diligent with his process or updating me on refund issued. Honestly, if I wouldn’t have called they probably never would’ve refunded me my money on top of that when trying to reach them Jessica Aguilar hung up on my fiancé several times. If I could give this less than one star, I would!!! do not bring your car here and if you do make sure that you have all necessary documents, even if the documents are in their system or they are able to access them they will not go the extra mile to try to help you instead will try to convince you that you are not covered and overcharge you for things that do not need to be fixed!!!! More

Muy grata experiencia, excelente servicio y muy confiable, muy claros. Gracias Oscar Fuentes y Erin Portales enhorabuena!! confiable, muy claros. Gracias Oscar Fuentes y Erin Portales enhorabuena!! More