Beck & Masten Buick GMC South - Service Center

Rosie is the best service representative one could ask for! She is knowledgeable and professional! for! She is knowledgeable and professional! More

Service advisor was very professional, kept me updated on my truck status. Response on service was prompt and very thorough, I was very pleased . I recommend your dealership. my truck status. Response on service was prompt and very thorough, I was very pleased . I recommend your dealership. More

By far, the Worst experience I’ve had with a service department. Goes to show not only the leadership lacks communication and customer service;, but the service department follows suit. Rosie Hernandez department. Goes to show not only the leadership lacks communication and customer service;, but the service department follows suit. Rosie Hernandez was a horrible representation of the service department. More

Mr. Shane was very courteous, very nice and explained everything that was going on with my vehicle, and updated me every day on the work that was being done. I had a great experience thank you. everything that was going on with my vehicle, and updated me every day on the work that was being done. I had a great experience thank you. More

Our service advisor Andrea answered our questions and got our Enclave serviced quickly. Thank you! Would recommend Beck & Masten Buick GMC Gulf Freeway. our Enclave serviced quickly. Thank you! Would recommend Beck & Masten Buick GMC Gulf Freeway. More

Excellent Good communication Clean area They answered all my questions Excellent experience in this dealer car all my questions Excellent experience in this dealer car More

All I wanted was an oil change and tire rotation. I had an appointment. I arrived about 10 minutes early. I let them know I was waiting for my vehicle. After an hour of waiting I went to check on the I had an appointment. I arrived about 10 minutes early. I let them know I was waiting for my vehicle. After an hour of waiting I went to check on the status and was COMPLETELY DISAPPOINTED & FRUSTRATED to find that my vehicle hadn’t been touched yet and that there were still 3 cars ahead of mine. I FINALLY drove off about 3 hours after my arrival. I WILL NOT be returning to Beck & Masten for any type of service. I prefer to drive to 3x distance to Gay Buick…they ALWAYS provide great service & deliver in a timely manner. More

Excellent service for checkin and overall service! Thank you Jessica! I definitely will ask for you to be my service advisor on next visit! Thank you Jessica! I definitely will ask for you to be my service advisor on next visit! More

Bad experience on my last visit. 15dollars was taken from my console on 9-30-2024. 15dollars was taken from my console on 9-30-2024. More