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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,689 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,689 Reviews of Beck & Masten Buick GMC South - Service Center
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June 09, 2017
oil change. Staff is very friendly and wait time is reasonable for being so packed.. also the cookies and coffee hit the spot early in the morning. Staff is very friendly and wait time is reasonable for being so packed.. also the cookies and coffee hit the spot early in the morning. More
by gabe rendon
Employees Worked With
Ilse Davila
June 08, 2017
My experience was great as always. I was late for my appointment and i was still taken care of with courtesy and promptness. When my vehicle was ready i was immediately notified. I was late for my appointment and i was still taken care of with courtesy and promptness. When my vehicle was ready i was immediately notified. More
by MissCookie2013
Employees Worked With
Rosaena Vazquez
June 08, 2017
Oil Change Tirte Rotation Very Timely Made Sure The Customer Happy Leaving A Very Pleasant Time Waiting Look Around No Pressure Every One Very Friendly Look Forward To Deal Wit Very Timely Made Sure The Customer Happy Leaving A Very Pleasant Time Waiting Look Around No Pressure Every One Very Friendly Look Forward To Deal With Them Again More
by rpsid
Employees Worked With
Rosaena Vasquez 82830
June 08, 2017
6/8/2017 Experience Rose was very helpful,provided great customer service, and professional. She really helped me get in and out quickly. I will defiantly be back for my Rose was very helpful,provided great customer service, and professional. She really helped me get in and out quickly. I will defiantly be back for my next service call. More
by gonzalesj19
Employees Worked With
Rose Vasquez
June 07, 2017
Great people and awesome service. I'm greeted on the service drive each and every time I visit. Rose is a very professional young lady. Cary Freddie is my people and awesome service. I'm greeted on the service drive each and every time I visit. Rose is a very professional young lady. Cary Freddie is my name and she always remembers me. I would definitely recommend this dealership to any and everyone. More
by Cary the man
Employees Worked With
Rosie Hernandez
June 07, 2017
Warranty work. Custom service was excellent. I was updated thru out the whole process. Rose Vazquez did a terrific job explaining the issues with my truck & keeping Custom service was excellent. I was updated thru out the whole process. Rose Vazquez did a terrific job explaining the issues with my truck & keeping me informed with the status of my veichle twice a day. Best part was arriving and seeing my truck nicely washed waiting for me. Would recommend it highly.! More
by Botello1993
Employees Worked With
Rose Vazquez , Manny Escalon
May 31, 2017
Great Experience I was able to get an appointment quickly. My car was serviced in a timely manor. Plus any issue with my car was diagnosed and taken car of. I was able to get an appointment quickly. My car was serviced in a timely manor. Plus any issue with my car was diagnosed and taken car of. More
by Buickregal
Employees Worked With
Gabby
May 29, 2017
Very Helpful and satisfing I had to take my GMC truck in for oil change and audio issues. Jamie was attentive and was positive they would explore all options to resolve my issue I had to take my GMC truck in for oil change and audio issues. Jamie was attentive and was positive they would explore all options to resolve my issues. More
by Roy
Employees Worked With
Jamie Ward
December 07, 2016
Recall , Recall on my Enclave was to take one hour. Instead, I waited 4 hours for this fix. Had already taken car for recall previously and after a couple e ho Recall on my Enclave was to take one hour. Instead, I waited 4 hours for this fix. Had already taken car for recall previously and after a couple e hours was told they didn't have the liftgate fix available. Very disorganized. Very disappointed in this slow service. More
by Carfix0724
Employees Worked With
Not sure if name of employee was Rosie , Rosie Hernandez
October 21, 2016
Correcting an issue Hats off to Jason Beck who personally saw to it that my truck (prior issues) was taken care of and returned to me in a timely manner. I am not going t Hats off to Jason Beck who personally saw to it that my truck (prior issues) was taken care of and returned to me in a timely manner. I am not going to sugar coat it and say everything has been a 10 at Beck Masten but when you have an owner who steps up to the plate like Jason did. THAT'S CUSTOMER SERVICE!!!.......................now to find my wife an Enclave lol. More
by mmwest
