Beck & Masten Buick GMC South - Service Center

Poor beyond poor customer service!!!!!!! Rosie Hernandez, very poor customer service, no knowledge ,facts, information, and skills acquired by a person through her experience of work. She too Rosie Hernandez, very poor customer service, no knowledge ,facts, information, and skills acquired by a person through her experience of work. She took almost a whole week to get back with me about my car. Then lost my keys to my car an wanted to charge me money when I had warranty. When I should have had a renter car they did not give me one. My car has been in the shop 3 times already in less then 2 months. From a 0-10 I would rate it a -0 from my experience. More

Appointment Don't make and appointment! It's useless!! Unprofessional ladies working at front desk. I wish Rose was still working there but I guess she had to mov Don't make and appointment! It's useless!! Unprofessional ladies working at front desk. I wish Rose was still working there but I guess she had to move on as well. More

GABY IS GREAT! GREAT DIRECTION, STRAIGHT FORWARD AND KNOWLEDGABLE ABOUT REPAIRS. I ENJOY EVERY SERVICE I HAVE WITH HER HELP. SHE ALWAYS HAS MY BEST INTEREST AND LIST GREAT DIRECTION, STRAIGHT FORWARD AND KNOWLEDGABLE ABOUT REPAIRS. I ENJOY EVERY SERVICE I HAVE WITH HER HELP. SHE ALWAYS HAS MY BEST INTEREST AND LISTENS TO MY CONCERNS COMPLETELY. More

responsive Was Generous, knowledgeable and responsive to all of my needs from the time I entered the dealer to the time I exited. Thanks especially to Melissa f Was Generous, knowledgeable and responsive to all of my needs from the time I entered the dealer to the time I exited. Thanks especially to Melissa for her services. More

Oil change Frany and Melissa were very nice and professional. I took my 3 month baby and Fabian helped me carry stroller, very nice. Fabian has great customer s Frany and Melissa were very nice and professional. I took my 3 month baby and Fabian helped me carry stroller, very nice. Fabian has great customer service skills. Great customer service and waiting area real nice. I would recommended Beck & Masten on gulf freeway. Thanks everyone for making my oil change so easy and quick. More

Excellent Service Today by Gaby Cano The reason for my visit today was for my oil change and check engine light. I have visited this location on three previous ocassions and my service The reason for my visit today was for my oil change and check engine light. I have visited this location on three previous ocassions and my service was not great. I came in today and was introduced to Gabby and I explained that I needed an oil change and has experienced my check engine light coming on and off. Gabby asked if I had an extended warranty and I told her I was not sure. She informed me that I did not and that she had other options available. I told her that I have mentioned in the past visits that I had concerns about my newly purchased vehicle but was blown off. Gabby gave me the attention that a service provider should provide while visiting the service department of a car dealership. Her service was amazing, she went above a d beyond and because of that I will be coming back to purchase the Platinum extended warranty. Thank You Gabby. Beck and Masten please recognize her because before this visit your rating was a 1!!!! More

Service Great dealership.....strongly recommend them. They were very helpful in helping me purchase my extended warranty for my 2016 Yukon . Karla was super f Great dealership.....strongly recommend them. They were very helpful in helping me purchase my extended warranty for my 2016 Yukon . Karla was super friendly and the service is amazing. More

Awesome !!!!! I came in and out ! The girls there are super nice and great customer service ! They were really helpful and friendly. I recommend everyone to come by I came in and out ! The girls there are super nice and great customer service ! They were really helpful and friendly. I recommend everyone to come by More

Amazing customer service! This was an amazing first visit to this dealership. Not only was the facility spotless clean, the staff was absolutely fantastic! Everyone. Everyon This was an amazing first visit to this dealership. Not only was the facility spotless clean, the staff was absolutely fantastic! Everyone. Everyone was helpful and friendly and always had a smile on their face. I must say Ilse and Melissa both made my day with the excellent service they provided. And the service guys get your vehicle IN and OUT in no time. I will surly be bringing my Truck back to this location!! Great job Beck & Masten South More