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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,691 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,691 Reviews of Beck & Masten Buick GMC South - Service Center
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March 26, 2021
Terrible service. Didn’t call when it was finished. When I picked up my truck, it said low on fluid because they forgot to fill it. Called back next day because of concerns and no one has returned call. I picked up my truck, it said low on fluid because they forgot to fill it. Called back next day because of concerns and no one has returned call. More
by Kfisher
Verified CustomerEmployees Worked With
Gaby Cano
March 26, 2021
Very disappointed with the service department operation. Very disappointed with the service department operation. Wait time let me have plenty of time to observe. My writer seem to be more interested in se Very disappointed with the service department operation. Wait time let me have plenty of time to observe. My writer seem to be more interested in selling check ups than doing customer write up but is probably only doing what she is told to do. More
by XMajor
Employees Worked With
Rosie Hernandez
March 24, 2021
This dealership has been my preferred dealership for the last seven years. First , the buying experience was excellent. The service department, by far the best. last seven years. First , the buying experience was excellent. The service department, by far the best. More
by JTURRUBI
March 24, 2021
Always very attentive when I arrive at my scedualed time, my service person is most helpful. Store is clean and welcoming, friendly staff thru out my service person is most helpful. Store is clean and welcoming, friendly staff thru out More
by HARRIS516
Employees Worked With
Elyza Sanchez
March 24, 2021
Lost one of the lock lugs while doing rotation on tires , then made me come to pick them up & waited an hour to tell me they ordered the wrong ones , I am still currently waiting to get them back. then made me come to pick them up & waited an hour to tell me they ordered the wrong ones , I am still currently waiting to get them back. More
by ERASTOELIZALDE
Employees Worked With
Nora
March 23, 2021
There was an issue with my car but the staff worked to have it resolved as quickly as possible. I appreciate the hard work and effort in making things right. have it resolved as quickly as possible. I appreciate the hard work and effort in making things right. More
by teresadgonzales
Employees Worked With
David, Elyza Sanchez
March 21, 2021
SUPER ATENCION rocíe hernandez es la mejor en atencion!! Super en si conocimiento y es atenta con las personas!! Busca solución y ofrece lo mejor Super en si conocimiento y es atenta con las personas!! Busca solución y ofrece lo mejor More
by elsonidero26
Employees Worked With
Rosie Hernandez
March 20, 2021
Excellent service and awesome customer service Would recommend sales and service teams. Clean well kept state of the art facilities. Neck and Masten South wins every time recommend sales and service teams. Clean well kept state of the art facilities. Neck and Masten South wins every time More
by Ray. Ray
Employees Worked With
Manny Escalon, Gina Saez
March 20, 2021
Yes! Gaby was great..She got me and out quickly! I appreciate the effort and great follow through! Csnt say enough about Gaby and her great work appreciate the effort and great follow through! Csnt say enough about Gaby and her great work More
by jjohnson4
Employees Worked With
Gaby Cano
