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Beck & Masten Buick GMC South

Houston, TX

4.5
2,747 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,747 reviews

October 28, 2022

Rosie and Gaby was outstanding in making sure we were taken care of. Rosie made sure to communicate when we could pick up our vehicle and Gaby was very helpful in answering questions that we had. More

by Deborah_dyer19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Deborah, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 28, 2022

Water pump was making noise, efficiently replaced and THANK YOU BECK & MASTEN Buick-GMC South!!! More

by hnolden221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 27, 2022

Extremely satisfied with the great customer service and knowledge provided to me by Jose Cuellar at Beck & Masten South. We were able to work out a deal and get me in a new 2022 Sierra Denali I will defini More

by a_ortiz_g2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cuellar
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 27, 2022

Diagnostic fee quite pricy but other than that it’s good service and good service advisor More

by ROELANDLUPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Roeland, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 26, 2022

Edward was an awesome rep who gave great customer service! I will always choose beck and Masten over any other dealership! More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 26, 2022

My salesperson Monty Broughton was great. He took care of everything needed and also made sure I received all of the benefits I was entitled to. More

by kev_buckus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty Broughton
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 26, 2022

Toby at Beck&Masten south has always taken great care of me on 4 vehicles I’ve purchased. I returned because of him. Everyone is always attentive when I come in for things I may need. More

by SCOTTYNEWSOM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 26, 2022

We’ve been Ada Pasasin’s customers for 12 years. She is very dedicated in finding us the best automobiles for the best price. She always goes above and beyond to make us happy returning customers! S More

by JLOPEZ22506
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 25, 2022

First time getting a service here, staff was nice I received good customer service but the issue was the service to my truck I went in for oil change, everything was good until next day I came to find More

by Kass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward, good customer service
Oct 27, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 25, 2022

The sales lady was very good took her time to check all the things I need to know for the sale she was very nice about all the things I need to know about the car More

by EOSBORN001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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