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Beck & Masten Buick GMC South

Houston, TX

4.5
2,762 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,762 reviews

October 10, 2024

We went in for an oil change and a software update. We received excellent service from Andrea. We also spoke with the Sales Dept., Finance Dept. and even the Porter, Walter. All were very accommodating More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Oct 13, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 08, 2024

It was super simple, easy and fast! ! Dealer was beyond nice!! I love my new car. More

by Marta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

October 07, 2024

The service was great and fast , service department for once awesome they clean house and this was a great choice I for once felt content my representative was so sweet and very detailed about my concerns More

by Graciela reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danelle 5*****
Oct 11, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 07, 2024

Great staff, fast check in and the service was performed quickly so I was back in my vehicle within 2 hours. Great work ! More

by searlsj630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 05, 2024

Very great service, I recommend Ralph to be your next car or truck salesperson, great service More

by Ordorica.andres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphael Odigbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Beck & Masten Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

October 05, 2024

Rafael was amazing! ! Very understanding and helpful. We found exactly what we were looking for, thanks for the awesome experience More

by Zulemav00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Beck & Masten Buick GMC South responded

Hello, we're happy you found our staff to be supportive during your experience here at Beck & Masten Buick GMC South. Feel free to reach out to us if you need anything. Have a wonderful day.

October 04, 2024

Once again unhappy about service, not the oil change. Phone service and customer service was horrible More

by 6631harleybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
Oct 10, 2024 -

Beck & Masten Buick GMC South responded

6631harleybear, I’m sorry for the inconvenience you faced regarding the lack of communication from our service team. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at DFuimaono@Group1Auto.com. Your cooperation will help us resolve this issue promptly. Thank you, Dee Fuimaono Service Manager

October 04, 2024

Rosie is the best service representative one could ask for! She is knowledgeable and professional! More

by lesleyrozo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Beck & Masten Buick GMC South responded

Hello, we're happy you found Rosie to be so supportive during your experience here at Beck & Masten Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2024

Service advisor was very professional, kept me updated on my truck status. Response on service was prompt and very thorough, I was very pleased . I recommend your dealership. More

by Rswa1956@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Thanks for the recommendation, and have an amazing day!

October 02, 2024

Very friendly and professional group. From the initial greeting to financing. My total experience was pleasant. More

by LaTricia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earl Alphonse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Joya, Jazmin Sandoval
Oct 05, 2024 -

Beck & Masten Buick GMC South responded

Hi Latricia, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

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