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Beck & Masten Buick GMC South

Houston, TX

4.5
2,766 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,766 reviews

April 13, 2023

Monty assisted my wife and I in leasing another car since our current car's lease was going to expire. Monty is very professional, he listens to what you want in a car. He is pleasant and easy going. He i More

by Freddy
Recommend Dealer
Yes
Employees Worked With
Daniel - Excellent Service, Frank Nolden
Apr 14, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

This time around I had a perfect experience. She was in touch with me at all time More

by GERONIMOMGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your great review! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

Rocio It lasted 5 months at the dealership and they gave it to me and with engine lights on More

by joseyreyes79@gmail.com
Recommend Dealer
No
Employees Worked With
they charged 11 thousand dollars or more for my truck and it still doesn't work, it has very liar workers and bad mechanics
Apr 13, 2023 -

joseyreyes79@gmail.com responded

Bad service

April 13, 2023

I took my truck to get a oil change for the second time. I didnt get the washer fluid refilled in the tank. We disn't get our truck washed either. I will have to say bad service. More

by JOELBENAVIDEZPHP@HOTMAIL.COM
Recommend Dealer
No
Employees Worked With
Edward
Apr 14, 2023 -

Beck & Masten Buick GMC South responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2023

Edward was professional and friendly. He kept me informed of what was needed and what was being done. More

by WADE.ALLEN2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Apr 14, 2023 -

Beck & Masten Buick GMC South responded

I appreciate your kind words about Edward. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 12, 2023

Used the online purchase process. To my delight and surprise it made the buying process painless. Much less time than normal. More

by JIM@THEHUGHESHOUSE.NET
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ena Pasasin, Marco Negrete
Apr 14, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to review Beck & Masten Buick GMC South. I'm glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let me know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 12, 2023

Camilo and Earl were great, made the entire experience really easy and laid back. Very happy with the whole transaction. More

by amy.hillier421
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camilo and Earl
Apr 14, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much! It was truly a pleasure to have you as a customer, so I'm happy to know that the feelings are mutual. Please feel free to give me a call if you need anything else in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2023

Attentive service very good communication and fast service helpfully the front desk sale person take over the other employee More

by HEIDICASTRO79
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2023

I feel good every time I go to this place. ..very reasonable...crew very good..all the time.. More

by magdacastro456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2023

I've had some issues with the service department (lost oil stick and hub caps) but the people have always been nice. The service provided is great. Just need to be better about putting everything back aft More

by ADPUE@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Frank
Apr 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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