Beck & Masten Buick GMC South

Fantastic experience. Robert took care of us from the moment I talked to him on the phone. Not only did he get me in the car that I wanted, he got me a better deal than I could have imagined. He was ve moment I talked to him on the phone. Not only did he get me in the car that I wanted, he got me a better deal than I could have imagined. He was very professional and couteriois. He explained everything up front. I would highly recommend Robert to anyone looking for a good experience in buying a car. More

I visited this dealership after going to Beacon Credit Union web site which indicated that Beck & Masten South had the vehicle I was looking for. Mr Phister contacted me and sent me a picture and a more Union web site which indicated that Beck & Masten South had the vehicle I was looking for. Mr Phister contacted me and sent me a picture and a more detailed description of my vehicle-of-interest. Mr Phister was very responsive to my needs and questions and provided service above and beyond my expectations. The vehicle was clean and in near perfect condition. The add- ons I purchased were installed in a timely and professional manner while I drove a very nice loaner car. My overall experience at Beck & Masten was very pleasant and unstressful, unlike some of my previous car buying experiences. I believe this truck will serve me well for many years and I would recommend this dealership, as well as Mr. Phister, to anyone. Beck & Masten South gets a 5 star rating from me. More

Robert was great with helping me buy my new car. After my purchase I came in a few months later and he remembered exactly who I was too! Friendly face, friendly service, and a good experience in buying my my purchase I came in a few months later and he remembered exactly who I was too! Friendly face, friendly service, and a good experience in buying my first car. Thanks Robert! More

The people at this dealership were very friendly and knowledgable. They were able to answer any questions which I had and were able to present other alternatives. Mr. Robert Pfister was a very knowledga knowledgable. They were able to answer any questions which I had and were able to present other alternatives. Mr. Robert Pfister was a very knowledgable salesman that took it on himself to try and get me what I wanted. The people at this dealership were all very polite and made it seem that they wanted to try their best to get me what I wanted the most practical way. More

We went to look at vehicles on a very cold and rainy day. Without any hesitation, Robert moved vehicles around, let us drive several, and educated us about the vehicles we were looking at. He answered all of Without any hesitation, Robert moved vehicles around, let us drive several, and educated us about the vehicles we were looking at. He answered all of our questions and was able to compare similar vehicles from other brands. We told him we would be back in a few weeks. When we next talked to Robert, we gave him the list of what we wanted and he proceeded to find it. While in limbo, he loaned us vehicles and kept in touch about the one they were having delivered. When we received our new Acadia, we went through an orientation session with Robert that was nothing short of amazing. This man knows his vehicles and he cares about his customers. You couldn't ask for more. Beck and Masten should be proud to have an employee of this caliber. More

Everything was great until the door handle broke off; Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the to Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the torrent for the repair. Soon after she got it back, I went to look at the door handle and notice the terrible paint job. The paint looked like it was just dripping off the door handle. Clearly the handle was over sprayed and allowed to ooze and dry. No quality control at all. I told her to take it back , this is not what we expected from a dealership. It took her like a couple of months but she finally took it back. They took a look at the paint and said ok. I just wanted an original GM handle, with a quality paint job to match the vehicles. Her extended warrant was about to expire in two months, so I asked if the handle itself would have any coverage after the warranty expires. The answer I got was it would have a year of coverage. Eight months go by since we got it back and the handle breaks off again. We contacted Beck n Masten only to hear it would not be covered. The coverage started when it first broke not when we took it back about the paint. They told us we could however contact the company who painted the part. Beck n Masten dealership doesn’t paint the parts????? Why are we taking it to the dealership, if they just hand the paint job over to high tech auto sound or collision or whatever …. If I wanted some cheap paint job, I’d just can spray it. So much for dealership quality. We didn’t even bother to try and see if they would do any good on their work. I’m not even sure it was a GM part anymore, why would they go through the trouble of removing the paint, priming and repainting. It is more cost efficient for them to just get some cheap aftermarket part and just paint it. I know what you’re thinking; we must be tough on the torrent. she is the first owner of an 07 with only 60,000 miles on it. Like really. And I didn’t know her at the time of purchase, but don’t even get me started on the interest rate she got from them. They saw her coming to say the least, it is outrageously high. More

My husband and I decided (April 2012) it was time to unload our gas guzzling Yukon Denali; we visited Beck and Masten and had the MOST amazing car selling/buying experience with Robert Pfister. Within a unload our gas guzzling Yukon Denali; we visited Beck and Masten and had the MOST amazing car selling/buying experience with Robert Pfister. Within an hour, Robert offered us a great trade in, listened to what I wanted in a car, and had me in a brand new Buick Verano! I appreciated his willingness to work with us; he was never pushy, but very knowledgeable and most importantly - he CARED that we drove away pleased with our new car. We were so pleased in fact, that we sent our son to Robert recently, to purchase a truck. Again, Robert made what sometimes is a grueling experience (shop, trade, finance, etc.) a very good one - and our son drove off in his first financed vehicle, very happy! I have recommended Robert Pfister at Beck & Masten to many of my friends, and next time we are in the market to buy, we will go right back to Robert. Thanks, Darla Hickman More

Rosie and Raul were awesome. I needed a key fob reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, and they were very courteous and professional. Those two were wonderful! More

Buying the 2010 gmc was quick, Justin was friendly and helpful throughout the sale, He worked hard on getting everything I wanted and got the payments in my ballpark. Thanks to him and the staff for a gre helpful throughout the sale, He worked hard on getting everything I wanted and got the payments in my ballpark. Thanks to him and the staff for a great experience. More

I was in the market for a new "used" car and Mike B. went out of his way to find me the perfect car. We told him what I wanted and what I can afford and he came thru for me. Even drove the car t Mike B. went out of his way to find me the perfect car. We told him what I wanted and what I can afford and he came thru for me. Even drove the car to my work. Thank you so much for making my experience easy I am very greatful. Love my CR-V ! More